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Costco Call Center Jobs in Reno, NV (NOW HIRING)

Costco Auto Program

Call Center Supervisor

Reno, NV · On-site

$21 - $24/hr

  • PTO

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor ...

Z Line

Customer Experience Specialist - Reno, NV

Reno, NV · On-site

$42K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Costco, and Wayfair, among many reputable dealers and retailers nationwide, to market and sell ... This is not a typical call-center role. It is a technical role where you are able to problem-solve ...

ZLINE

Customer Experience Specialist - Reno, NV

Reno, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Costco, and Wayfair, among many reputable dealers and retailers nationwide, to market and sell ... This is not a typical call-center role. It is a technical role where you are able to problem-solve ...

ZLINE

Customer Experience Specialist - Reno, NV

Reno, NV · On-site

$42K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Costco, and Wayfair, among many reputable dealers and retailers nationwide, to market and sell ... This is not a typical call-center role. It is a technical role where you are able to problem-solve ...

ZLINE

Customer Experience Specialist - Reno, NV

Reno, NV · On-site

$42K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Costco, and Wayfair, among many reputable dealers and retailers nationwide, to market and sell ... This is not a typical call-center role. It is a technical role where you are able to problem-solve ...

ZLINE

Customer Experience Specialist - Reno, NV

Reno, NV · On-site

$42K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Costco, and Wayfair, among many reputable dealers and retailers nationwide, to market and sell ... This is not a typical call-center role. It is a technical role where you are able to problem-solve ...

All JobsCostco Call Center JobsCostco Call Center Jobs in Reno, NV

Costco Call Center information

See Reno, NV salary details

$10

$17

$24

How much do costco call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for costco call center in Reno, NV is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What is a Costco Call Center?

A Costco Call Center job involves assisting members with inquiries about orders, memberships, returns, and other services over the phone or via online communication. Representatives provide excellent customer service by resolving issues, answering questions, and ensuring a positive experience. The role requires strong communication skills, problem-solving abilities, and knowledge of Costco’s policies and products. Employees may also work with various departments to address more complex concerns efficiently.

What are typical responsibilities for someone working in the Costco Call Center?

As a team member in the Costco Call Center, you will handle inbound calls from members and potential customers, responding to questions about orders, memberships, product availability, and more. You'll resolve customer concerns efficiently, document interactions in Costco's support systems, and often collaborate with other departments or escalate issues when necessary. The work environment is fast-paced and team-oriented, with established processes in place to support both customers and staff. You may also participate in ongoing training sessions to stay updated on company policies and the latest product offerings, ensuring you can provide accurate and friendly service.

What are the key skills and qualifications needed to thrive in the Costco Call Center position, and why are they important?

To excel in a Costco Call Center role, candidates typically need strong customer service skills, effective problem-solving abilities, and familiarity with basic computer operations, often supported by a high school diploma or equivalent. Experience with call center software, multi-line phone systems, and order management platforms is commonly required. Outstanding communication, patience, and active listening help team members stand out in resolving customer inquiries efficiently. These skills are vital to ensure a positive customer experience and maintain Costco's reputation for excellence.

What are the most commonly searched types of Costco Call Center jobs in Reno, NV? The most popular types of Costco Call Center jobs in Reno, NV are:
What job categories do people searching Costco Call Center jobs in Reno, NV look for? The top searched job categories for Costco Call Center jobs in Reno, NV are:
Costco Call Center jobs near you
Infographic showing various Costco Call Center job openings in Reno, NV as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Call Center Supervisor

Costco Auto Program

Reno, NV • On-site

$21 - $24/hr

Full-time

PTO

Re-posted 15 days ago

Job description

Description

SUMMARY:


The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor, and enhance other MAC member performance under the direction and supervision of MAC Management. This role identifies strengths, weaknesses, provide solutions, inspires agents to do better by clearly communicating the department's goals and expectations, and ensures quality service for all programs. The Supervisor-I will provide MAC Manager(s) with trends and feedback to improve overall operations and is responsible for maintaining an open communication line between Member Advocates and MAC Management.


ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Coach Member Advocates as needed: prepare scorecards, interpret feedback provided by other departments, and supervise overall performance goals to ensure departmental goals are met
  • Ensure all requests are processed accurately and in a timely manner
  • Ensure all department assignments (voice mail, Callbacks, special projects) are completed and logged
  • Participates in Recruiting of new Member Advocates
  • Provide feedback for Performance reviews of Member Advocates according to ADG's review process
  • Monitor Member Advocates timesheets, vacation time, and sick time to ensure accuracy and timely processing
  • Participate actively in the Member Advocate quality process
  • Monitor Member Advocates' attendance, adherence to schedule, shrinkage, and utilization
  • May be required to supervise Member Advocates on weekends
  • Meet with Team monthly to discuss team statistics and overall departmental issues/concerns
  • Gather and interpret numerous reports and data from multiple resources
  • Format, update and distribute procedures and scripts as required by MAC Management
  • Work closely with MAC Management daily to keep manager(s) informed of trends and developments affecting the Member Advocate Service Center
  • May be required to take calls during peak times
  • May be required to back up LOD as required
  • With direction from MAC Management, train LOD and provide additional support
  • Create rotation schedule monthly for special assignments
  • With input from MAC Management, communicate a daily tactical Service Level Plan
  • Troubleshoot technical or procedural issues that arise for Member Advocates and report to the ADG Helpdesk as required
  • Provide reporting as required by the business
  • Other duties as assigned


Requirements

  • Minimum of 5 years Contact Center experience with 3 years in a Supervisory role
  • Flexible Hours; must be willing to work weekends
  • Positive attitude, with excellent leadership skills
  • Superior verbal and written communication skills
  • Good work ethic, takes initiative and strong attention to detail
  • Proficient in MS Office - Outlook, Word, and Excel
  • Ability to troubleshoot complex problems of a procedural or technical nature
  • Ability to motivate to improve overall performance of advocates
  • Ability to coach and develop advocates' skills to attain greater success
  • Ability to define and correct areas needing improvement
  • Experience with PCs, Windows, and databases

Apply