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Costco Call Center Jobs (NOW HIRING)

Costco Auto Program

Call Center Supervisor

Reno, NV

$21 - $24/hr

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor ...

Costco Wholesale Corporation

Reservation Agent

Issaquah, WA · On-site

$18.50 - $23/hr

Assists Costco members in the planning of their vacation travel, with a focus on first-call resolution in a fast-paced call center environment. Shares knowledge and skills as an active team member in ...

Costco Wholesale Corporation

Reservation Agent

Issaquah, WA

$18.50 - $23/hr

Assists Costco members in the planning of their vacation travel, with a focus on first-call resolution in a fast-paced call center environment. Shares knowledge and skills as an active team member in ...

POWER PLUS

Inside Sales Representative

Houston, TX · On-site

We work with Fortune 100 companies across the country such as Amazon, Wal-Mart, Costco, and more ... Call Center Experience or Customer Service Experience. * Appointment Setting. * Associates degree ...

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Costco Call Center information

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$10

$17

$25

How much do costco call center jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for costco call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Costco Call Center job?

A Costco Call Center job involves assisting members with inquiries about orders, memberships, returns, and other services over the phone or via online communication. Representatives provide excellent customer service by resolving issues, answering questions, and ensuring a positive experience. The role requires strong communication skills, problem-solving abilities, and knowledge of Costco’s policies and products. Employees may also work with various departments to address more complex concerns efficiently.

Is it hard to get hired into Costco?

Getting hired for a Costco Call Center position typically involves completing an application, passing a skills assessment, and participating in an interview. The hiring process can be competitive due to the company's popularity, but candidates with good communication skills and customer service experience have a better chance of being selected.

Does Costco really pay $20 an hour?

Costco call center positions typically pay around $15 to $20 per hour, depending on experience and location. The pay rate for customer service roles at Costco can vary, but $20 an hour is within the higher range for such positions. Benefits and schedules are also factors in overall compensation.

What does Costco call center do?

A Costco call center representative handles customer inquiries, membership questions, and order issues via phone or online communication. They provide support, resolve complaints, and assist with account management, often using customer service software and maintaining a professional demeanor. Strong communication skills and product knowledge are essential for this role.

What are typical responsibilities for someone working in the Costco Call Center?

As a team member in the Costco Call Center, you will handle inbound calls from members and potential customers, responding to questions about orders, memberships, product availability, and more. You'll resolve customer concerns efficiently, document interactions in Costco's support systems, and often collaborate with other departments or escalate issues when necessary. The work environment is fast-paced and team-oriented, with established processes in place to support both customers and staff. You may also participate in ongoing training sessions to stay updated on company policies and the latest product offerings, ensuring you can provide accurate and friendly service.

Is Costco actually paying $30 an hour?

The typical hourly pay for a Costco call center representative varies by location and experience but generally ranges from $15 to $25 per hour. There are occasional reports of higher wages for specialized roles or in certain regions, but $30 an hour is not the standard pay rate for this position.

What are the key skills and qualifications needed to thrive in the Costco Call Center position, and why are they important?

To excel in a Costco Call Center role, candidates typically need strong customer service skills, effective problem-solving abilities, and familiarity with basic computer operations, often supported by a high school diploma or equivalent. Experience with call center software, multi-line phone systems, and order management platforms is commonly required. Outstanding communication, patience, and active listening help team members stand out in resolving customer inquiries efficiently. These skills are vital to ensure a positive customer experience and maintain Costco's reputation for excellence.

More about Costco Call Center jobs
What cities are hiring for Costco Call Center jobs? Cities with the most Costco Call Center job openings:
What are the most commonly searched types of Costco Call Center jobs? The most popular types of Costco Call Center jobs are:
What states have the most Costco Call Center jobs? States with the most job openings for Costco Call Center jobs include:
What job categories do people searching Costco Call Center jobs look for? The top searched job categories for Costco Call Center jobs are:
Costco Call Center jobs near you
Infographic showing various Costco Call Center job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Supervisor

Call Center Supervisor

Costco Auto Program

Reno, NV

$21 - $24/hr

Other

PTO

Posted 17 days ago

Job description

Description

SUMMARY:


The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor, and enhance other MAC member performance under the direction and supervision of MAC Management. This role identifies strengths, weaknesses, provide solutions, inspires agents to do better by clearly communicating the department's goals and expectations, and ensures quality service for all programs. The Supervisor-I will provide MAC Manager(s) with trends and feedback to improve overall operations and is responsible for maintaining an open communication line between Member Advocates and MAC Management.


ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Coach Member Advocates as needed: prepare scorecards, interpret feedback provided by other departments, and supervise overall performance goals to ensure departmental goals are met
  • Ensure all requests are processed accurately and in a timely manner
  • Ensure all department assignments (voice mail, Callbacks, special projects) are completed and logged
  • Participates in Recruiting of new Member Advocates
  • Provide feedback for Performance reviews of Member Advocates according to ADG's review process
  • Monitor Member Advocates timesheets, vacation time, and sick time to ensure accuracy and timely processing
  • Participate actively in the Member Advocate quality process
  • Monitor Member Advocates' attendance, adherence to schedule, shrinkage, and utilization
  • May be required to supervise Member Advocates on weekends
  • Meet with Team monthly to discuss team statistics and overall departmental issues/concerns
  • Gather and interpret numerous reports and data from multiple resources
  • Format, update and distribute procedures and scripts as required by MAC Management
  • Work closely with MAC Management daily to keep manager(s) informed of trends and developments affecting the Member Advocate Service Center
  • May be required to take calls during peak times
  • May be required to back up LOD as required
  • With direction from MAC Management, train LOD and provide additional support
  • Create rotation schedule monthly for special assignments
  • With input from MAC Management, communicate a daily tactical Service Level Plan
  • Troubleshoot technical or procedural issues that arise for Member Advocates and report to the ADG Helpdesk as required
  • Provide reporting as required by the business
  • Other duties as assigned


Requirements

  • Minimum of 5 years Contact Center experience with 3 years in a Supervisory role
  • Flexible Hours; must be willing to work weekends
  • Positive attitude, with excellent leadership skills
  • Superior verbal and written communication skills
  • Good work ethic, takes initiative and strong attention to detail
  • Proficient in MS Office - Outlook, Word, and Excel
  • Ability to troubleshoot complex problems of a procedural or technical nature
  • Ability to motivate to improve overall performance of advocates
  • Ability to coach and develop advocates' skills to attain greater success
  • Ability to define and correct areas needing improvement
  • Experience with PCs, Windows, and databases

Apply