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Costco Call Center Jobs (NOW HIRING)

Costco Auto Program

Call Center Supervisor

Reno, NV

$21 - $24/hr

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor ...

Costco Wholesale Corporation

Reservation Agent

Issaquah, WA · On-site

$18.50 - $23/hr

... assist Costco members in the planning of their vacation travel, with a focus on first-call resolution in a fast-paced call center environment. Join the team and share knowledge and skills as an ...

Costco

Manager, Software Engineering

Issaquah, WA · On-site

$198K - $218K/yr

Manage technical teams that build and develop features and tools for Costco's E-Commerce, call-center, web services, and applications. Provide leadership, mentoring, coaching, and career development ...

Costco

Manager, Software Engineering

Issaquah, WA · On-site

$198K - $218K/yr

Manage technical teams that build and develop features and tools for Costco's e-Commerce, call-center, web services, and applications. Provide leadership, mentoring, coaching, and career development ...

Total Warehouse Inc.

Front Desk Coordinator

Anaheim, CA · On-site

$20 - $25/hr

Review TW Call Center emails daily to address missed and after-hours calls (SAS). * Provide ... Place and track monthly orders for office supplies through Costco and Amazon, ensuring pantry and ...

TOTAL WAREHOUSE INC

Front Desk Coordinator

Anaheim, CA

$20 - $25/hr

Review TW Call Center emails daily to address missed and after-hours calls (SAS). * Provide ... Place and track monthly orders for office supplies through Costco and Amazon, ensuring pantry and ...

Total Warehouse

Front Desk Coordinator

Anaheim, CA · On-site

$20 - $25/hr

Review TW Call Center emails daily to address missed and after-hours calls (SAS). * Provide ... Place and track monthly orders for office supplies through Costco and Amazon, ensuring pantry and ...

Costco Auto Program

Software Engineer

San Diego, CA

$120K - $125K/yr

Call Center Operations domain knowledge * Must be flexible and team-oriented * Must be able to work independently and as a team member * Must have good written and oral communication skills

Costco Auto Program

Software Engineer II

San Diego, CA

$123K - $130K/yr

Call Center Operations domain knowledge * Must be flexible and team-oriented * Must be able to work independently and as a team member * Must have good written and oral communication skills * May be ...

Vego Garden

Customer Service Representative

Tomball, TX · On-site

$17/hr

We are proud to be partnering with Costco, ACE Hardware, Home Depot, Menards, Lowe's, Wayfair, and ... Prior call center experience preferred. Physical Demands: This position primarily involves working ...

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Costco Call Center information

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How much do costco call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for costco call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Costco Call Center job?

A Costco Call Center job involves assisting members with inquiries about orders, memberships, returns, and other services over the phone or via online communication. Representatives provide excellent customer service by resolving issues, answering questions, and ensuring a positive experience. The role requires strong communication skills, problem-solving abilities, and knowledge of Costco’s policies and products. Employees may also work with various departments to address more complex concerns efficiently.

What are typical responsibilities for someone working in the Costco Call Center?

As a team member in the Costco Call Center, you will handle inbound calls from members and potential customers, responding to questions about orders, memberships, product availability, and more. You'll resolve customer concerns efficiently, document interactions in Costco's support systems, and often collaborate with other departments or escalate issues when necessary. The work environment is fast-paced and team-oriented, with established processes in place to support both customers and staff. You may also participate in ongoing training sessions to stay updated on company policies and the latest product offerings, ensuring you can provide accurate and friendly service.

What are the key skills and qualifications needed to thrive in the Costco Call Center position, and why are they important?

To excel in a Costco Call Center role, candidates typically need strong customer service skills, effective problem-solving abilities, and familiarity with basic computer operations, often supported by a high school diploma or equivalent. Experience with call center software, multi-line phone systems, and order management platforms is commonly required. Outstanding communication, patience, and active listening help team members stand out in resolving customer inquiries efficiently. These skills are vital to ensure a positive customer experience and maintain Costco's reputation for excellence.

More about Costco Call Center jobs
What cities are hiring for Costco Call Center jobs? Cities with the most Costco Call Center job openings:
What are the most commonly searched types of Costco Call Center jobs? The most popular types of Costco Call Center jobs are:
What states have the most Costco Call Center jobs? States with the most job openings for Costco Call Center jobs include:
What job categories do people searching Costco Call Center jobs look for? The top searched job categories for Costco Call Center jobs are:
Costco Call Center jobs near you
Infographic showing various Costco Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Supervisor

Call Center Supervisor

Costco Auto Program

Reno, NV

$21 - $24/hr

Other

PTO

Posted 29 days ago

Job description

Description

SUMMARY:


The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor, and enhance other MAC member performance under the direction and supervision of MAC Management. This role identifies strengths, weaknesses, provide solutions, inspires agents to do better by clearly communicating the department's goals and expectations, and ensures quality service for all programs. The Supervisor-I will provide MAC Manager(s) with trends and feedback to improve overall operations and is responsible for maintaining an open communication line between Member Advocates and MAC Management.


ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Coach Member Advocates as needed: prepare scorecards, interpret feedback provided by other departments, and supervise overall performance goals to ensure departmental goals are met
  • Ensure all requests are processed accurately and in a timely manner
  • Ensure all department assignments (voice mail, Callbacks, special projects) are completed and logged
  • Participates in Recruiting of new Member Advocates
  • Provide feedback for Performance reviews of Member Advocates according to ADG's review process
  • Monitor Member Advocates timesheets, vacation time, and sick time to ensure accuracy and timely processing
  • Participate actively in the Member Advocate quality process
  • Monitor Member Advocates' attendance, adherence to schedule, shrinkage, and utilization
  • May be required to supervise Member Advocates on weekends
  • Meet with Team monthly to discuss team statistics and overall departmental issues/concerns
  • Gather and interpret numerous reports and data from multiple resources
  • Format, update and distribute procedures and scripts as required by MAC Management
  • Work closely with MAC Management daily to keep manager(s) informed of trends and developments affecting the Member Advocate Service Center
  • May be required to take calls during peak times
  • May be required to back up LOD as required
  • With direction from MAC Management, train LOD and provide additional support
  • Create rotation schedule monthly for special assignments
  • With input from MAC Management, communicate a daily tactical Service Level Plan
  • Troubleshoot technical or procedural issues that arise for Member Advocates and report to the ADG Helpdesk as required
  • Provide reporting as required by the business
  • Other duties as assigned


Requirements

  • Minimum of 5 years Contact Center experience with 3 years in a Supervisory role
  • Flexible Hours; must be willing to work weekends
  • Positive attitude, with excellent leadership skills
  • Superior verbal and written communication skills
  • Good work ethic, takes initiative and strong attention to detail
  • Proficient in MS Office - Outlook, Word, and Excel
  • Ability to troubleshoot complex problems of a procedural or technical nature
  • Ability to motivate to improve overall performance of advocates
  • Ability to coach and develop advocates' skills to attain greater success
  • Ability to define and correct areas needing improvement
  • Experience with PCs, Windows, and databases

Apply