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Are you a United States Military Veteran? Do you have a passion for helping Veterans? The Employment Development Department (EDD) is looking for a highly motivated individual who is customer focused, creative, and enjoys working in a team environment. If you enjoy putting your communication, presentation, critical thinking, and problem-solving skills to use, this could be the position for you.
Under the supervision of Employment Program Manager I, the Employment Program Representative (EPR)-Disabled Veterans' Outreach Program (DVOP) Specialist assists veteran customers faced with significant barriers to employment through the delivery method of self-service, facilitated self-help, and staff-assisted intensive services. Promotes the programs and services offered by the Employment Development Department-Workforce Services (WS) Branch to job seekers, employers, workforce partners, and other community stakeholders. Provides employment services to veteran job seekers and recruitment assistance to employers following prescribed WS policies and procedures. Prepares and makes formal presentations regarding EDD-Workforce Services, benefits and features of CalJOBSSM to veterans, and engages audiences to utilize the America's Job Centers of California as a one-stop for employment and training services. Follow guidance under the Workforce Innovation and Opportunity Act (WIOA), Wagner-Peyser Act and primarily the Jobs for Veterans' State Grant (JVSG) funded activities. This position may require travel or be assigned to another office within the Cluster.
Position is located in 17310 Bear Valley Rd Suites 102-109 Victorville, CA. ARU 039. The incumbent for this position must be willing and able to work at any of the three given AJCC's within the Rancho Cucamonga Cluster to include: San Bernardino, Rancho Cucamonga, and Victorville. Business hours are from 8:00 am to 5:00 pm, and candidate will be scheduled within these hours based on business needs.
To be considered for this job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/JOBSGEN/HRA18.PDF
Per the Governor's Office of California, the Employment Development Department is considered an essential department. This position requires local in-person workload, and may be eligible for telework under EDD's telework policy. This position's office follows the recommended safety guidance from the California Department of Public Health (CDPH) and the Center for Disease Control (CDC).
Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.
You will find additional information about the job in the Duty Statement .
Working Conditions
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
Travel and occasional overnight travel is required. Some outdoor event attendance is required. Occasional evenings and Saturdays are required. EDD Workforce Services has temporarily adopted a hybrid schedule for employees who can effectively perform their essential work functions remotely. After an initial training period, this position will allow for some telework opportunities. To determine a hybrid schedule opportunity, employee must have a successful 4-month probationary rating measure. All telework schedules are temporary, based on current conditions, and will be re-evaluated as conditions change.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• EMPLOYMENT PROGRAM REPRESENTATIVE

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-527864
Position #(s):
280-039-9194-029
Working Title:
Disabled Veterans Outreach Program Specialist
Classification:
EMPLOYMENT PROGRAM REPRESENTATIVE $4,055.00 - $4,837.00 A
$4,390.00 - $5,495.00 B
$5,041.00 - $6,310.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
San Bernardino County
Telework:
In Office
Job Type:
Permanent, Full Time
Work Shift:
8:00am - 5:00pm
Work Week:
Monday - Friday
Department Information
The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.
Department Website: http://www.edd.ca.gov
Special Requirements
Must be a Qualified Veteran or Eligible Spouse. Applicants must submit a completed and signed STD 678. Must be a qualified Veteran. Include a copy of your DD214, Certificate of Release or Discharge from Active Duty. Candidates must pass a background check.
Applications will be screened and only the most qualified applicants will be selected for an interview.
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, eligible for a Training and Development assignment, have SROA and/or Surplus eligibility, or have list eligibility (or are in the process of obtaining list eligibility).
It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov .
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
• Must provide a completed State Application (STD 678), DD214, and college transcripts and/or copy of diploma.

Examination/Assessment
To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
Click the examination link below for more information and to take the exam:
Employment Program Representative Bulletin
For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/17/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Employment Development Department
Mail In Address
Attn: Job Control #527864
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento , CA 94280-0001
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Employment Development Department
Drop Off Address
Attn: Job Control #527864
EDD/Human Resource Services Division
1416 9th Street, 1st floor lobby
Sacramento , CA 95814
08:00 AM - 04:30 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Degree and/or School Transcripts
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see "Statement of Qualifications Requirements" section for more information about the SOQ.
• Other - A DD 214 is required and must be included. Must be a qualified Veteran or eligible spouse.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Customer Service Experience
• Time Management/Multi-tasking Skills
• Presentation Skills
• Problem Resolution Skills
• Adaptable/Flexible
• Team Player
• Self-Motivated
• Critical Thinking
• Works Independently
• Effective Writing Skills
• Case Management Experience is a plus
• Microsoft Office Suite

Benefits
Benefit information can be found on the CalHR website, www.calhr.ca.gov , and the CalPERS website, www.calpers.ca.gov .
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.edd.ca.gov
Hiring Unit Contact:
Yolanda Ortiz
(909) 382-0467
Yolanda.Ortiz@edd.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 654-8434
Accessibility@edd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications Requirements
A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ.
Applications received without an appropriate SOQ based on the instructions below may be rejected and may not receive further consideration, and may be excluded from the hiring process for being incomplete. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. Please note: resumes, letters, supplemental questionnaires, transcripts, degrees, your state application, cover letters, and other materials will not take place of the SOQ. Simply copying and pasting your resume will also not be accepted.
Your SOQ will be considered the first