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Position: Cafe Manager

Location: Birmingham, AL (Greystone Location)

Type: Part Time/In Office

Position Summary

The main responsibility of the Manager is to assist in supervising and managing all aspects of the assigned campus cafe as well as provide a professional and friendly service to Highlands guests. The candidate must be detail-oriented with the ability to multi-task and have a full knowledge of all Highlands Cafe services, policies, procedures, and requirements of Church of the Highlands.

The candidate must possess strong customer service, as well as analytical and problem-solving skills. This position requires a background of strong organizational and time management skills. Additionally, the position will require flexible participation of work schedules, employee development, ordering supplies for all campuses, vendor relations, priority assessment, and management of all workflow processes.

Experience and Knowledge Required:

Technical Skills:

• Proven experience managing multiple simultaneous projects
• Established ability to pay persistent attention to detail, while maintaining the overall vision
• Confirmed inventory management skills
• Extensive knowledge of POS system
• Common knowledge of MS Office

Relational Skills:

• Strong verbal and written communication skills including daily communication with staff, customers, vendors, etc.
• Strong teamwork, communication, and interpersonal skills
• Ability to administrate and prioritize various workloads
• Execute appropriate judgment and confidentiality
• Results-oriented
• Creative problem-solving
• Positive attitude
• Handles "crisis" situations well

Essential Functions and Responsibilities:

A Campus Cafe Manger's overall role: responsible for the administration, management, and supervision of their campus' cafe. Provide and promote high standards of professionalism, integrity, and leadership, both within and outside the church. Appropriately represent Church of the Highlands business and ministry philosophies, policies, and procedures.

Oversight responsibilities include, but are not limited to:

• Accounting - sales reconciliation, deposit, accounts receivable, the PO process, coding of invoices, all done in a timely manner
• Monthly scheduling for their campus cafe
• Payroll for their cafe
• Communicate with cafe vendors on a weekly basis
• Hire/fire for assigned campus cafe with District Manager approval
• Weekly deposit for campus cafe
• Create a life-giving, clean environment for all guests
• Connect and build relationships with cafe teams
• Monthly connect with cafe team
• Promote the professional development of employees
• Assist with conference and event planning.
• Work with employees to build a consistent product and service that is expected from Highlands Cafe.
• Develop and maintain a friendly, well laid out, and clean coffee bar area with a professional appearance and effective customer service
• Uphold good communication systems between management, staff, and volunteers
• A monthly deep clean is required for each cafe

Other Duties and Responsibilities:

• Administrative - Quick response to emails
• Work in cafe at least twice a week and on Sundays.
• Accuracy, productivity, and efficiency of work duties performed
• Ability to independently perform job functions with minimal supervision
• Departments serviced, questions answered, and problems solved
• Weekly connect with campus lead team.

Attributes:

• Employee Core Values
• Life-giving
• Teachable with a positive attitude
• Trustworthy, honest, and faithful
• Task-oriented
• Driven to pursue excellence
• Share in the vision of Highlands to fulfill the Great Commission

Extent of Personal Contact:

• Daily contact with Department Head and the cafe team
• Routine contact with Highlands Pastors and staff team members
• Vendors and suppliers related to the Highlands Cafe

Physical Demands:

• Heavy lifting on a weekly basis (occasionally up to fifty pounds with no assistance)
• Flexibility within schedule (i.e., working more than eight hours if required)
• Ladder climbing
• Bending, twisting, reaching, pushing, pulling, and performing repetitive motions
• Standing and walking for up to eight plus hours
• Moving large quantities of merchandise/product with carts, dollies, hand trucks, etc.
• Long hours during conferences and events

Supervisory Responsibilities:

• Manage the employees at assigned campus cafe
• Hire/Fire with the approval of the District Cafe Manager