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Call Force Jobs (NOW HIRING)

Monument Health

Call Center Specialist

Rapid City, SD

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 20 ... Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force ...

Monumenthealth

Call Center Specialist

Rapid City, SD

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force ...

Monumenthealth

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 20 ... Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force ...

Monument Health

Call Center Specialist

Rapid City, SD

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 20 ... Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force ...

Monumenthealth

Call Center Specialist

Rapid City, SD

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 20 ... Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force ...

Monumenthealth

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 20 ... Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force ...

Service Gurus Inc

Be Seen First

Call Center Representative

Atlanta, GA · On-site

$17 - $25/hr

Company Description Service Gurus Inc. is a labor force service provider. We specialize in call center job placements such as sales and debt collections. We operate from Atlanta, GA, Charlotte NC ...

Service Gurus Inc

Be Seen First

Call Center Representative

Charlotte, NC · On-site

$17 - $25/hr

Company Description Service Gurus Inc. is a labor force service provider. We specialize in call center job placements such as sales and debt collections. We operate from Atlanta, GA, Charlotte NC ...

Surgery Partners

Call Center Representative

Newnan, GA · On-site

$14.50 - $18/hr

M-F, 8a-5p A Call Center Representative will be responsible for answering all incoming calls for ... Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity ...

Surgery Partners

Call Center Representative

Newnan, GA

$14.50 - $18/hr

M-F, 8a-5p A Call Center Representative will be responsible for answering all incoming calls for ... Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity ...

Surgery Partners

Call Center Representative

Newnan, GA · On-site

$14.50 - $18/hr

M-F, 8a-5p A Call Center Representative will be responsible for answering all incoming calls for ... Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity ...

Surgery Partners

Call Center Representative

Newnan, GA · On-site

$14.50 - $18/hr

M-F, 8a-5p A Call Center Representative will be responsible for answering all incoming calls for ... Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity ...

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CALL Force information

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How much do call force jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for call force in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are Call Force jobs?

Call Force jobs typically involve roles in call centers or customer service departments where employees are responsible for handling a high volume of inbound and outbound calls. These positions may focus on customer support, sales, appointment setting, or conducting surveys. Workers in Call Force jobs are expected to communicate clearly, resolve customer inquiries, follow scripts or procedures, and sometimes use specialized software. The primary goal is to provide efficient service and maintain customer satisfaction over the phone.

What is the best call center company to work for?

The best call center company to work for varies based on individual preferences, but reputable firms often offer competitive pay, flexible schedules, and good employee benefits. Factors such as company culture, training programs, and opportunities for advancement are also important considerations for call center roles.

What education do you need for a call centre job?

For a call centre job, including roles at Call Force, a high school diploma or equivalent is typically required. Some positions may prefer or require additional training or certifications in customer service or communication skills, but formal higher education is generally not necessary.

What are the key skills and qualifications needed to thrive as a Call Force agent, and why are they important?

To thrive as a Call Force agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is important. Patience, resilience, and problem-solving skills help agents handle challenging interactions and provide excellent customer service. These abilities ensure customer satisfaction, efficient issue resolution, and contribute to the overall success of the call center.

How to get hired in a call center?

To get hired in a call center, candidates should have strong communication skills, basic computer proficiency, and a customer service mindset. Preparing a professional resume highlighting relevant experience and practicing common interview questions can improve chances. Some positions may require specific certifications or training, and availability for flexible schedules is often preferred.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, experience, and sometimes specialized knowledge of customer service systems or industry-specific regulations.

What is the difference between Call Force vs Customer Service Representative?

AspectCall ForceCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in call center operationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, remote or on-site; fast-pacedOffice settings, retail, or remote; customer-facing roles
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Common Search/ComparisonCall Force vs Customer Service Representative

Call Force roles typically focus on outbound or inbound calls within call centers, emphasizing sales or support, while Customer Service Representatives handle customer inquiries across various industries. Both roles require similar credentials but differ mainly in scope and environment.

More about CALL Force jobs
What are the most commonly searched types of Call Force jobs? The most popular types of Call Force jobs are:
What job categories do people searching Call Force jobs look for? The top searched job categories for Call Force jobs are:
CALL Force jobs near you
Infographic showing various Call Force job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Specialist

Monument Health

Rapid City, SD

$17.79 - $21.58/hr

Part-time

Re-posted 15 days ago

Monument Health (South Dakota) rating

6.2

Company rating: 6.2 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

700th of 887 rated healthcare providers

Job description

Current Employees:

If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career"icon on your homepage.

Primary Location

Rapid City, SD USA

Department

CS Patient Call Center

Scheduled Weekly Hours

20Starting Pay Rate Range $17.79 - $21.58Call Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The Call Center Specialist serves as the first point of contact for patients, families, and providers. This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s).

Job Description

Essential Functions:

  • Answer inbound calls and respond to patient inquiries with professionalism and empathy.

  • Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.

  • Verify insurance coverage and assist with billing questions.

  • Provide accurate information about healthcare services, policies, and procedures.

  • Document all interactions in compliance with HIPAA and organizational standards.

  • De-escalate complex issues for resolution.

  • Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys).

  • Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores.

  • Apply a systemic perspective to problem-solving, recognizing how call center operations impact patient care, compliance, and organizational efficiency.

  • All other duties as assigned.

Additional Requirements

Required:

Education - High School Diploma/GED Equivalent

Preferred:

Work Experience - 1-3 years Call Center Experience

Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Possible exposure to blood, bodily fluids, or tissues.

Job Category

Revenue Cycle

Job Family

Registration and Scheduling

Shift

Requires the ability to work assigned schedules and hours as determined by the department

Employee Type

Regular
15 Corporate Services Division

Make a difference. Every day.

MonumentHealthis an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

What Monument Health (South Dakota) employees say

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