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Byte Technologies Jobs (NOW HIRING)

Yum

Director, Customer Success - Pizza Hut

Plano, TX · On-site

Ensure Byte is positioned as a critical enabler of Pizza Hut's business performance, not just a technology provider Customer Health, Insights & Expansion * Establish customer health frameworks ...

Yum

Director, Portfolio Delivery & PMO

Irvine, CA · On-site

$227K/yr

Brands, and Markets), while ensuring alignment with enabling functions including Data & AI and Enterprise Technology & Cyber Portfolio Planning & Coordination * Own and maintain the global Byte ...

Yum Brands

Senior Systems Design Specialist

Plano, TX · On-site

$128K/yr

... BYTE teams, to ensure scalability across our business and supporting teams building across web ... S. technology talent and capability, spanning eCommerce, Restaurant Technology, Delivery Technology ...

Yum Brands

Finance Manager

Plano, TX · On-site

$125K - $147K/yr

... Byte's Digital Suite (Commerce, Connect, Menu/Portal) and other future products Reporting to the ... Experience working in or supporting a SaaS or technology business preferred. * Must have strong ...

ClearEdge

Senior Software Engineer

Annapolis, MD · On-site

$121K - $159K/yr

... technology allowance, and access to a state-of-the-art technology lab. We also offer monthly ... You are comfortable working with byte-level data and multi-threaded service development * You can ...

ClearEdge

Senior Software Engineer

Annapolis Junction, MD · Hybrid

$134K - $177K/yr

... technology allowance, and access to a state-of-the-art technology lab. We also offer monthly ... You are comfortable working with byte-level data and multi-threaded service development * You can ...

Yum! Brands

Sr. Go Software Engineer - Remote

Plano, TX · On-site

$131K - $164K/yr

This role will directly shape how Byte delivers reliable, offline-capable technology to thousands of restaurants globally. The systems you design will be foundational to in-store resiliency ...

Yum

Sr. Go Software Engineer - Remote

$131K - $164K/yr

Experience with GraphQL federation or domain graph services Why this role matters This role will directly shape how Byte delivers reliable, offline-capable technology to thousands of restaurants ...

ClearEdge

Senior Software Engineer

Annapolis Junction, MD · Hybrid

$134K - $177K/yr

... technology allowance, and access to a state-of-the-art technology lab. We also offer monthly ... You are comfortable working with byte-level data and multi-threaded service development * You can ...

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How much do byte technologies jobs pay per year?

As of Jun 4, 2026, the average yearly pay for byte technologies in the United States is $78,256.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a Byte Technologies job?

A Byte Technologies job typically involves working with cutting-edge technology in software development, IT solutions, or cybersecurity. Employees may focus on coding, system administration, data analysis, or tech support, depending on the role. The company values innovation, problem-solving, and collaboration to create effective technology solutions. Positions can range from entry-level to senior roles, offering career growth opportunities.

What are the key skills and qualifications needed to thrive in the Byte Technologies position, and why are they important?

To thrive at Byte Technologies, professionals typically need a strong background in computer science, software development, and problem-solving, often supported by a relevant degree or technical certifications. Familiarity with programming languages, cloud platforms, agile development tools, and project management systems is highly valued. Excellent communication, adaptability, and teamwork are crucial soft skills for excelling in collaborative, fast-paced tech environments. These skills and qualifications ensure the delivery of innovative technology solutions and seamless collaboration across multidisciplinary teams.

What are the typical career advancement opportunities for employees at Byte Technologies?

At Byte Technologies, employees often have access to clear pathways for career advancement, such as progressing from junior to senior technical roles, moving into team leadership, or exploring project management tracks. The company fosters professional development through mentorship programs, ongoing training, and opportunities to work on a diverse range of cutting-edge projects. Many team members find that the collaborative environment and focus on upskilling help them expand their expertise and take on greater responsibilities over time. If you're looking to grow your tech career, Byte Technologies offers a supportive culture that encourages both lateral and upward mobility.
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Byte Technologies jobs near you

Director, Customer Success - Pizza Hut

Yum

Plano, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Job Description
Work Location Requirement: Hybrid onsite in Plano, TX
The Director, Customer Success is responsible for owning the end-to-end relationship with Pizza Hut as Byte's first external global customer-ensuring successful adoption, measurable value realization, and long-term commercial growth across the Byte product suite.
This role represents a critical shift in Byte's evolution-from an internal platform to a customer-facing SaaS business-with accountability for retention, expansion, and customer satisfaction at scale.
You will act as the single point of accountability for Pizza Hut globally, leading customer success strategy, engagement, and performance across markets, while partnering closely with Sales, Product, Deployment, and PMO to deliver sustained business impact.
Your mission: turn Byte from a deployed platform into a strategic partner that drives operational performance, customer experience, and profitable growth for Pizza Hut globally.
Responsibilities
Customer Ownership & Commercial Accountability
  • Own the global relationship with Pizza Hut as a strategic external customer, acting as the primary executive point of contact
  • Drive customer retention, renewal readiness, and long-term contract success
  • Partner with Sales to identify and execute expansion opportunities, including cross-sell and upsell across the Byte product suite
  • Support commercial negotiations, renewals, and contract discussions, ensuring alignment on value delivered and future roadmap
  • Ensure alignment between customer expectations, contractual commitments, and Byte delivery
  • Own how Byte delivers measurable business value to Pizza Hut, defining what 'success' means commercially and operationally
  • Shape pricing, packaging, and expansion strategy in partnership with Growth and Sales based on customer value realized

Customer Success Strategy & Execution
  • Define and execute a global Customer Success strategy for Pizza Hut, aligned to Byte's commercial and product strategy
  • Establish scalable engagement models across regions, markets, and franchise structures
  • Define success frameworks across adoption, value realization, retention, and expansion
  • Define the global Customer Success playbook for Pizza Hut (engagement model, lifecycle stages, governance, and success metrics)
  • Standardize how Customer Success operates across markets while incorporating franchise and regional nuances - ensuring it is both scalable globally and effective across diverse market and franchise environments.

Customer Success Playbook & Operating Model
  • Own the design and evolution of the global Customer Success playbook for Pizza Hut, including lifecycle stages (onboarding - adoption - value realization - renewal - expansion)
  • Define standardized engagement models, governance (QBRs, health reviews) and success metrics across markets
  • Partner with Product and Data teams to embed feedback loops into roadmap prioritization and product development
  • Continuously refine the model based on market performance, customer insights, and commercial outcomes

Value Realization & Business Impact
  • Own frameworks that connect Byte adoption to measurable business outcomes (e.g., sales growth, operational efficiency, cost reduction, customer experience)
  • Partner with Data Science and Finance to quantify and communicate ROI at market and global levels
  • Lead Quarterly Business Reviews (QBRs) with Pizza Hut leadership, demonstrating value delivered and future opportunities
  • Ensure Byte is positioned as a critical enabler of Pizza Hut's business performance, not just a technology provider

Customer Health, Insights & Expansion
  • Establish customer health frameworks, including adoption metrics, satisfaction (NPS/CSAT), and risk indicators
  • Proactively identify and mitigate adoption, performance, and relationship risks
  • Leverage insights to drive expansion opportunities and deeper product adoption
  • Build a case study and proof-point engine demonstrating Byte's impact across Pizza Hut markets

Cross-Functional Leadership & Delivery Alignment
  • Partner with Deployment and PMO to ensure successful transition from deployment to steady-state operations
  • Work with Product teams to ensure customer feedback is translated into roadmap priorities
  • Collaborate with Sales and Marketing to support external positioning, storytelling, and growth strategy
  • Ensure clear accountability and handoffs across Sales → Deployment → Customer Success → Product

External Stakeholder & Franchisee Engagement
  • Navigate complex stakeholder environments across global leadership, regional teams, and franchise operators
  • Act as a trusted advisor to Pizza Hut leadership on technology, operations, and transformation
  • Align Byte's capabilities with Pizza Hut's strategic priorities and operating model
  • Ensure consistent engagement across corporate and franchisee ecosystems

Operating Model, Governance & Performance Management
  • Define and implement Customer Success operating rhythms (QBRs, health reviews, executive governance forums)
  • Track and report on key metrics including retention, expansion revenue, adoption, and customer satisfaction
  • Ensure delivery against SLAs, KPIs, and contractual commitments
  • Establish scalable processes and tools to support global customer success operations

Leadership, Culture & Influence
  • Act as a key member of the Byte Growth team, contributing to broader strategy and organizational design
  • Foster a culture of accountability, customer-centricity, systems thinking, problem framing and commercial excellence
  • Influence senior stakeholders across Product teams, Finance and Brand leadership
  • Act as a change agent during uncertainty and with ambiguity to drive agile solutions to evolve the team in embedding technology and new ways of working
  • Lead and develop a regional Customer Success team across multiple geographies, balancing central governance with local accountability.
  • Foster a customer-obsessed, data-informed culture anchored in Yum!'s Smart, Heart & Courage leadership behaviors.
  • Role-model collaboration, empathy and executional excellence - building strong alignment across markets, brands, and functions.

Qualifications
  • 8-10 years of experience in Customer Success, Account Management or Customer Experience within SaaS, platform or QSR/hospitality industries.
  • Proven success leading customer success or adoption programs across multi-market, franchise or enterprise environments.
  • Strong understanding of digital product deployment, operations technology and franchisee engagement dynamics.
  • Skilled in stakeholder management across executive, technical and operational audiences.
  • Data-driven decision-maker with the ability to connect customer outcomes to business impact.
  • Excellent communicator and storyteller who can translate complex technology into business value.
  • Strategic ability to connect product strategy to commercial outcomes and market opportunities
  • Commercial understanding of pricing, packaging, sales cycles, and revenue models
  • Ability to operationalize strategy into repeatable processes and measurable outcomes
  • Storytelling & influence: Exceptional ability to communicate value to executives, customers, and cross-functional teams
  • Data-driven decision making: Strong analytical mindset with ability to leverage data to optimize performance
  • Cross-functional leadership: Proven ability to align Product, Customer Success, PMO, and Engineering around shared goals
  • Ability to build from zero to one-creating structure, clarity, and momentum in an evolving organization
  • Strong executive presence with experience influencing senior stakeholders and driving alignment
  • Comfortable operating in ambiguity and transformation, with a bias for action and outcomes
  • Passion for building scalable, global organizations that deliver measurable business impact

Salary Range: 164,500 - 193,600
Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off, half day Fridays year-round and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! -Click here.
At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum Connect, LLC ("Yum Digital and Technology")(collectively, "Yum") is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.

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