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Business Unit Application Support Analyst Jobs (NOW HIRING)

HNL Lab Medicine

Application Support Analyst I

Provides technical support to end users, team members, clients, and vendors by troubleshooting ... Ability to read, analyze, and interpret general business periodicals, professional journals ...

Health Network Laboratories, LLC

Provides technical support to end users, team members, clients, and vendors by troubleshooting ... Ability to read, analyze, and interpret general business periodicals, professional journals ...

STAND 8

Lead Support Analyst

New York, NY

$1 - $60/hr

This position leads a team of Application Support Analysts responsible for ensuring operational continuity for systems that support content creation, broadcast scheduling, and corporate business ...

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Business Unit Application Support Analyst information

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How much do business unit application support analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for business unit application support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What is a business unit application support analyst?

A Business Unit Application Support Analyst is a professional responsible for providing technical support, troubleshooting, and maintenance for software applications used by a specific business unit within an organization. They act as a bridge between end-users and IT teams, ensuring that applications run smoothly, resolving user issues, and implementing upgrades or enhancements as needed. Their role often includes monitoring application performance, documenting procedures, and training users to optimize application utilization. They play a key role in minimizing downtime and improving operational efficiency by addressing technical problems promptly.

What are the key skills and qualifications needed to thrive as a business unit application support analyst?

To thrive as a Business Unit Application Support Analyst, you need strong analytical skills, problem-solving abilities, and a relevant degree in IT, computer science, or a related field. Familiarity with enterprise applications, SQL databases, ticketing systems like ServiceNow, and sometimes ITIL certification are typical requirements. Excellent communication, teamwork, and customer service skills help analysts effectively address user concerns and collaborate with technical and business teams. These skills are crucial for ensuring smooth application operations and timely resolution of issues that impact business productivity.

How does a business unit application support analyst typically interact with end users and other IT teams to resolve application issues?

A Business Unit Application Support Analyst often serves as the primary point of contact between end users and technical teams. They regularly communicate with users to understand reported issues, gather requirements, and provide timely resolutions or workarounds. The analyst also collaborates closely with developers, infrastructure, and database teams to escalate complex problems, perform root cause analysis, and implement fixes. Building strong working relationships and effective communication channels with both business stakeholders and IT colleagues is essential for success in this role.

What are popular job titles related to Business Unit Application Support Analyst jobs?

For Business Unit Application Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Business Unit Application Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

Application Support Analyst - Intermediate

Lexington, KY • On-site, Remote

Baptist Health
Health Care and Social Assistance • 10K+ employees
Learn more about Baptist Healthexternal

Full-time

Re-posted 8 days ago

Baptist Health South Florida rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

Job description

Summary

Job Description:

Baptist Health is looking for an Application Support Analyst - Intermediate to join our team! This is a remote work position that requires residency in KY or IN.

Under general direction, responsible for application training and integration of information technology in the healthcare setting. This position will serve as a liaison between the IT department and operations to align system design with operational processes. This includes data collection, workflow analysis, testing, training and at the elbow and phone support. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external mandates such as HIPAA and Meaningful Use. Under supervision may act as project coordinator on projects that may or may not have system-wide implications.

Essential Duties:

  • Manage stakeholder expectations by analyzing expectations and requirements.

  • Continually assess end user workflows and identifies area for personalization or build improvements.

  • Identify project issues and risks and resolve or escalate as appropriate.

  • Ability to research complex problems and formulate appropriate plans.

  • Collaborate effectively with colleagues to complete tasks.

  • Lead or actively participate in meetings.

  • Provide recognized knowledge of product features, functionality and utilization of the application software.

  • Provide instructor led classroom and one on one training to end users.

  • Develop interactive training modules in learning management system

  • Monitor system effectiveness and/or performance to determine if there are any potential problems, report critical findings to peers and/or manager and resolve simple problems.

  • Participate in disaster recovery initiatives.

  • Review and test changes, interfaces, data conversion, enhancements, and each new release as assigned.

  • Resolve or triage support calls as first tier support for all Baptist Health Medical Group locations.

  • Provide assigned on-site support during go-lives and system upgrades.

  • Provide 24/7 support when scheduled.

  • Ensure that applicable training documentation and/or manuals are available to trainees.

  • Assist in developing and maintaining test scripts to reflect proposed workflow solutions.

  • Maintain documentation on the organization's file share platform.

Qualifications:

  • Minimum of a Bachelor's degree and two years related experience, or two years' direct healthcare experience in lieu of a degree.

  • Appropriate certification or licensure (if applicable) required.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

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About Baptist Health South Florida

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Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

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