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Business Unit Application Support Analyst Jobs (NOW HIRING)

Refinitiv

Application Support Analyst

Eagan, MN · On-site

As a Senior Application Support Analyst, you'll provide courteous, prompt operational support for ... business unit, bringing your perspective to the table alongside colleagues from other groups.

New

Insperity

Application Support Analyst

New Orleans, LA · On-site

$65K - $80K/yr

Description & Requirements Application Support Analyst Liberty Bank is seeking an Application ... This role partners closely with business units, software vendors, and IT teams to provide technical ...

KWI

Application Support Analyst

Melville, NY · On-site

$25/hr

Application Support Analyst Department: Support Employment Type: Full Time Location: Melville, NY ... business impact, and the ability to convey complicated technical details to a clientele of non ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title:Analyst, Support Location: Charlotte, NC Type ... Join 33Floors and become part of an international business that values collaboration, innovation ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title: Analyst, Support Location: Charlotte, NC Type ... Join 33Floors and become part of an international business that values collaboration, innovation ...

Victaulic Company

... Application Support Analyst, supporting the Global Service Delivery & Release Manager with ... Manage M3 tickets in Easy Vista, including triage to the IMS team, coordination with business users ...

New

Oneida Innovations Group

NY · On-site

We are currently seeking an Application Support Analyst to join our team. This position will ... Works collaboratively with vendors and Business Clients to ensure that systems and business ...

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Business Unit Application Support Analyst information

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How much do business unit application support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for business unit application support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What is a business unit application support analyst?

A Business Unit Application Support Analyst is a professional responsible for providing technical support, troubleshooting, and maintenance for software applications used by a specific business unit within an organization. They act as a bridge between end-users and IT teams, ensuring that applications run smoothly, resolving user issues, and implementing upgrades or enhancements as needed. Their role often includes monitoring application performance, documenting procedures, and training users to optimize application utilization. They play a key role in minimizing downtime and improving operational efficiency by addressing technical problems promptly.

What are the key skills and qualifications needed to thrive as a business unit application support analyst?

To thrive as a Business Unit Application Support Analyst, you need strong analytical skills, problem-solving abilities, and a relevant degree in IT, computer science, or a related field. Familiarity with enterprise applications, SQL databases, ticketing systems like ServiceNow, and sometimes ITIL certification are typical requirements. Excellent communication, teamwork, and customer service skills help analysts effectively address user concerns and collaborate with technical and business teams. These skills are crucial for ensuring smooth application operations and timely resolution of issues that impact business productivity.

How does a business unit application support analyst typically interact with end users and other IT teams to resolve application issues?

A Business Unit Application Support Analyst often serves as the primary point of contact between end users and technical teams. They regularly communicate with users to understand reported issues, gather requirements, and provide timely resolutions or workarounds. The analyst also collaborates closely with developers, infrastructure, and database teams to escalate complex problems, perform root cause analysis, and implement fixes. Building strong working relationships and effective communication channels with both business stakeholders and IT colleagues is essential for success in this role.

What are popular job titles related to Business Unit Application Support Analyst jobs?

For Business Unit Application Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Business Unit Application Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

Application Support Analyst

Vienna, VA • On-site

eSolutionsFirst, LLC
IT Services • 51 - 200 employees
Learn more about eSolutionsFirst, LLCexternal

Other

This job post has expired today. Applications are no longer accepted.

Job description

Application Support Analyst

Long term contract /

Location: Vienna, VA 22182

Job description:

Description:

  • Provide support to office or business unit users of proprietary or custom application software.
  • Answer technical questions, troubleshoot problems, and guide users to gain productive use of software.
  • May extract data, format and run reports, or perform specific analytical functions using application.
  • May have substantial subject matter knowledge of business unit discipline.
  • Includes both staff in corporate facilities supporting use of business-specific applications to corporate staff, or staff providing product support to customers using proprietary software.

Key Job Functions

  • Provide technical application support to production applications, systems and business team.
  • Investigate incidents, interruptions or bugs in operational systems.
  • Perform triaging and problem solving to identify issues and implement change or workaround to ensure continued use of the application.
  • Develop data extractions or develop reports from requests or requirements stated by clients.
  • Use database, report writer, data mart, or specialized applications to generate reports or analyses.
  • Track production issues and report periodically to group charged with monitoring uptime and efficiency of production application.
  • Provide support during maintenance and upgrade events.
  • Mentor and support junior members of the team.
  • Education: Bachelor s degree

Minimum Qualifications:

  • 8+ years related work experience in an application/production support role.
  • Provide two tier support to applications, provide assistance to all end users, identify and resolve issues in production.
  • Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
  • Provide training to various new employees and assist with expert knowledge on production processes.
  • Document all production applications and resolve all application issues and answer all requests.
  • Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
  • Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
  • Experience of supporting complex, multi-module, custom applications.
  • Experienced in troubleshooting and root-cause analysis.
  • Understanding of database principals and extensive hands-on experience with SQL.
  • Working knowledge of UNIX and networking, experience with Java based applications.
  • Knowledge of Operating Systems, Middleware, DB, Webservers.
  • Incident, Change, and Problem Management experience.
  • ITIL Foundation Certification (Preferred.)
  • Experience with ITSM Tools (Service Now, Remedy or other ticketing tools.)
  • Command Center experience, or experience of managing major incident events, is desirable.
  • Must be willing to provide on call support on a rotation basis for 24x7 support. When on call, requires off hour and weekend support.

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