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Business Support Manager Jobs in Michigan (NOW HIRING)

Leadec

Business Finance Manager

Dearborn, MI

Site Business Finance Manager Location: North Region Job Type: Remote (90%), Travel (10%) Reports ... Overseeing financial processes, supporting corporate accounting initiatives, and promoting ...

Xylem

Supervisor, Operations Support

Troy, MI · On-site

... managing and directing the daily work of their team to ensure on-time quality of customer ... Strong collaboration with all business partners to understand the impact of their respective ...

Xylem

Supervisor, Operations Support

Troy, MI · On-site

... managing and directing the daily work of their team to ensure on-time quality of customer ... Strong collaboration with all business partners to understand the impact of their respective ...

Hyundai Mobis

General Affairs HOG (MNA-MI)

Plymouth, MI · On-site

... Business Support Group Department * Outlines safe and secure operational procedures which identify and take into account of all relevant hazards. * Sets clear expectations, evaluates Senior Manager ...

Hyundai Mobis

General Affairs HOG (MNA-MI)

Plymouth, MI · On-site

... Business Support Group Department * Outlines safe and secure operational procedures which identify and take into account of all relevant hazards. * Sets clear expectations, evaluates Senior Manager ...

PharMerica

HR Business Specialist

Detroit, MI · Remote

Manages and support HR compliance including but not limited to I-9 completion, unemployment claims ... Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a ...

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All JobsBusiness Support JobsBusiness Support Manager JobsBusiness Support Manager Jobs in Michigan

Business Support Manager information

See Michigan salary details

$35.7K

$61.5K

$105K

How much do business support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for business support manager in Michigan is $61,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,200.00 and $70,200.00 per year, depending on experience, location, and employer.

What does a business support manager do?

A Business Support Manager is responsible for overseeing and coordinating the administrative and operational functions that support an organization’s core business activities. This role often involves managing teams, optimizing processes, ensuring compliance with company policies, and providing strategic support to senior management. Business Support Managers play a key role in improving efficiency, streamlining workflows, and facilitating communication between different departments. They may also handle budgeting, resource allocation, and project management to ensure smooth business operations.

What are the key skills and qualifications needed to thrive as a business support manager, and why are they important?

To thrive as a Business Support Manager, you need strong organizational, project management, and analytical skills, often supported by a degree in business administration or a related field. Familiarity with office productivity software, customer relationship management (CRM) systems, and basic financial tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and managing stakeholder expectations. These skills and qualities enable effective business operations, support organizational goals, and ensure seamless service delivery.

How does a business support manager typically collaborate with other departments to drive organizational efficiency?

Business Support Managers play a pivotal role in coordinating efforts between administrative teams and operational departments. They often facilitate cross-functional meetings, streamline processes, and implement best practices to ensure smooth workflows. By serving as a bridge between management, HR, finance, and IT, they help identify and resolve bottlenecks, improve communication, and support company-wide initiatives. This collaborative approach not only enhances efficiency but also fosters a positive work environment where departments work together toward common goals.

What is the difference between Business Support Manager vs Customer Service Manager?

AspectBusiness Support ManagerCustomer Service Manager
Primary FocusOverseeing administrative and operational support functions within a businessManaging customer service teams and ensuring customer satisfaction
Required SkillsOrganizational skills, process management, communicationCommunication, problem-solving, customer relationship management
Work EnvironmentOffice-based, cross-departmental collaborationCustomer service centers, call centers, retail environments
Common CertificationsBusiness administration, project managementCustomer service certifications, CRM training

The Business Support Manager focuses on supporting internal operations and processes, while the Customer Service Manager concentrates on managing customer interactions and satisfaction. Both roles require strong communication skills but serve different organizational needs.

What is a business support manager?

A business support manager oversees company operations to help keep the business running smoothly. As a business support manager, your job duties include analyzing business performance, managing budgets, and ensuring that staff performance aligns with company goals. You may also build and maintain relationships with clients, partners, and customers. The career typically requires at least a bachelor’s degree in business administration, management, or a related field, as well as experience with business support or office management. Many candidates also go on to earn an MBA to gain a competitive edge with employers. Additional qualifications include excellent interpersonal, leadership, and organizational skills.

More about Business Support Manager jobs
What are popular job titles related to Business Support Manager jobs in Michigan? For Business Support Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Business Support Manager jobs in Michigan look for? The top searched job categories for Business Support Manager jobs in Michigan are:
What cities in Michigan are hiring for Business Support Manager jobs? Cities in Michigan with the most Business Support Manager job openings:
Business Support Manager jobs near you
Infographic showing various Business Support Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,482 per year, or $29.6 per hour.

Manager, IT Support

Continental Services

Sterling Heights, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Manager, IT Support
Department: Information Technology 500003
Employment Type: Full Time
Location: Sterling Heights
Reporting To: Kyle Belz-Thomas
Description
A Taste of Who We Are:
Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends.
Our Mission
Delight our guest. Every meal. Every day.
Our Core Values
Exceptional - We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
Hospitality - We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.
Collaboration - We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.
Responsibility - we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.
Innovation - We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.
The Experience You'll Create:
The IT Support Manager oversees first-level support for all technologies across corporate and customer sites, leading the frontline team to provide reliable, customer-focused service and acting as the main escalation point. They apply IT Service Management practices, using metrics and SLAs to ensure continuous improvement. Additionally, they manage configurations and governance for Jira and Microsoft 365, supporting organizational growth.
  • Owns and manages first-level IT support for all corporate and customer-site technologies, including end-user devices, network access, printers, peripherals, core business applications, SaaS platforms, and collaboration tools.
  • Ensures incidents and service requests are logged, triaged, and resolved or escalated per SLAs.
  • Acts as the single point of coordination between users and Tier 2/3 IT teams across infrastructure, applications, security, data, and vendors.
  • Implements and matures ITSM practices aligned with ITIL, covering incident, request, problem, and change management, as well as knowledge sharing and self-service.
  • Tracks and reports on key service metrics like ticket volume, SLA adherence, response times, and user satisfaction, using data to identify recurring issues and opportunities for improvement.
  • Leads, coaches, and develops the IT support team, setting performance goals and ensuring resource coverage.
  • Manages Jira as the system administrator and product owner, configuring workflows, automations, and access, while supporting scalable service management.
  • Acts as the Microsoft 365 administrator, managing users, groups, collaboration tools, licensing, and security policies.
  • Collaborates with infrastructure and security teams to optimize M365 architecture and governance, ensuring usability and security.
  • Performs other related duties as assigned.

Ingredients for Thriving:
  • 7+ years of IT experience with a strong background in end-user support and service delivery.
  • 3+ years of experience leading or supervising an IT support or service desk team.
  • Hands-on experience with ITSM tools and practices (Incident, Request, SLA management).
  • Experience administering Jira (ITSM and/or service workflows).
  • Experience administering Microsoft 365 environments.
  • Strong understanding of escalation models and cross-team collaboration.
  • Ability to translate technical issues into clear, user-friendly communication.
  • ITIL certification or formal ITSM training.
  • Experience supporting multi-site or customer-facing environments.
  • Familiarity with automation and self-service capabilities in Jira or similar platforms.
  • Exposure to identity management, endpoint management, or cloud services.
  • Experience working in a growing or transformation-oriented IT organization.

Location(s) & Logistics:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • The role will be on-site with locations in Sterling Heights and Troy.
  • Occasional Travel is required for this role to visit customer sites and warehouses

Savor the Benefits:
We offer a range of benefits for eligibles team members, including:
  • Health Coverage - Medical, Dental and Vision
  • Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
  • 401(k)
  • Paid Time Off
  • Paid Parental Leave
  • Wellness Programs
  • Additional Perks

To see a summary of current benefits, please visithttps://www.continentalserves.com/work-at-continental/#benefits

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