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Business Support Manager Jobs in Alabama (NOW HIRING)

COMPASS, Inc.

$55K - $235K/yr

Lifecycle Acquisition, Financial Management, and Strategic Business Support Services (All Levels) Clearance Required: TS/SCI required Locations: Huntsville, AL, St. Louis, MO, Springfield, VA If you ...

Five Below

Support lead Part Time

Cullman, AL

$11.50/hr

Acts as Manager on Duty when needed, taking full responsibility for store operations, staff ... Ability to work a flexible schedule to meet the needs of the business, which will require day ...

New

Birmingham

Unit Manager - Sales Support

Birmingham, AL · On-site

In addition, the Unit Manager, Sales Support is responsible for: * Ensuring department is fully ... business ethics. As a newly developed, entrepreneurial operation, the incumbent is expected to ...

Birmingham

Unit Manager - Sales Support

Birmingham, AL · On-site

In addition, the Unit Manager, Sales Support is responsible for: * Ensuring department is fully ... business ethics. As a newly developed, entrepreneurial operation, the incumbent is expected to ...

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All JobsBusiness Support JobsBusiness Support Manager JobsBusiness Support Manager Jobs in Alabama

Business Support Manager information

See Alabama salary details

$37.2K

$63.9K

$109.2K

How much do business support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for business support manager in Alabama is $63,937.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $73,000.00 per year, depending on experience, location, and employer.

What does a business support manager do?

A Business Support Manager is responsible for overseeing and coordinating the administrative and operational functions that support an organization’s core business activities. This role often involves managing teams, optimizing processes, ensuring compliance with company policies, and providing strategic support to senior management. Business Support Managers play a key role in improving efficiency, streamlining workflows, and facilitating communication between different departments. They may also handle budgeting, resource allocation, and project management to ensure smooth business operations.

What are the key skills and qualifications needed to thrive as a business support manager, and why are they important?

To thrive as a Business Support Manager, you need strong organizational, project management, and analytical skills, often supported by a degree in business administration or a related field. Familiarity with office productivity software, customer relationship management (CRM) systems, and basic financial tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and managing stakeholder expectations. These skills and qualities enable effective business operations, support organizational goals, and ensure seamless service delivery.

How does a business support manager typically collaborate with other departments to drive organizational efficiency?

Business Support Managers play a pivotal role in coordinating efforts between administrative teams and operational departments. They often facilitate cross-functional meetings, streamline processes, and implement best practices to ensure smooth workflows. By serving as a bridge between management, HR, finance, and IT, they help identify and resolve bottlenecks, improve communication, and support company-wide initiatives. This collaborative approach not only enhances efficiency but also fosters a positive work environment where departments work together toward common goals.

What is the difference between Business Support Manager vs Customer Service Manager?

AspectBusiness Support ManagerCustomer Service Manager
Primary FocusOverseeing administrative and operational support functions within a businessManaging customer service teams and ensuring customer satisfaction
Required SkillsOrganizational skills, process management, communicationCommunication, problem-solving, customer relationship management
Work EnvironmentOffice-based, cross-departmental collaborationCustomer service centers, call centers, retail environments
Common CertificationsBusiness administration, project managementCustomer service certifications, CRM training

The Business Support Manager focuses on supporting internal operations and processes, while the Customer Service Manager concentrates on managing customer interactions and satisfaction. Both roles require strong communication skills but serve different organizational needs.

What is a business support manager?

A business support manager oversees company operations to help keep the business running smoothly. As a business support manager, your job duties include analyzing business performance, managing budgets, and ensuring that staff performance aligns with company goals. You may also build and maintain relationships with clients, partners, and customers. The career typically requires at least a bachelor’s degree in business administration, management, or a related field, as well as experience with business support or office management. Many candidates also go on to earn an MBA to gain a competitive edge with employers. Additional qualifications include excellent interpersonal, leadership, and organizational skills.

More about Business Support Manager jobs
What are the most commonly searched types of Business Support jobs in Alabama? The most popular types of Business Support jobs in Alabama are:
What are popular job titles related to Business Support Manager jobs in Alabama? For Business Support Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Business Support Manager jobs in Alabama look for? The top searched job categories for Business Support Manager jobs in Alabama are:
What cities in Alabama are hiring for Business Support Manager jobs? Cities in Alabama with the most Business Support Manager job openings:
Business Support Manager jobs near you
Infographic showing various Business Support Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,937 per year, or $30.7 per hour.

Business Support Service Manager

PowerGrid Services, LLC

Hartselle, AL • On-site

Full-time

Posted 9 days ago

Job description

The Business Support Services Manager is responsible for leading key operational support functions that enable efficient business performance across the organization. This role provides leadership for invoicing and revenue administration, vendor payment operations, corporate card administration, process improvement initiatives, and cross-functional coordination efforts.
The position works closely with operational and corporate leaders to develop scalable processes, improve workflows, enhance service delivery, and ensure consistent execution of critical business support activities. The Business Support Services Manager drives operational excellence through continuous improvement, technology enablement, data-driven decision-making, and the development of high-performing teams.
This role requires a collaborative leader with strong organizational, analytical, and communication skills who can balance day-to-day operational oversight with long-term process optimization and business growth initiatives.
Key Responsibilities
Operational Leadership
  • Lead and manage invoicing and revenue administration, vendor payment operations, and corporate card administration functions.
  • Develop and implement standardized processes, procedures, and controls to improve efficiency, consistency, and service delivery across the organization.
  • Evaluate current workflows and identify opportunities for process improvement, automation, and scalability.
  • Collaborate with operational and corporate leaders to ensure business support activities align with organizational objectives.
  • Establish performance metrics and reporting to monitor service levels, process effectiveness, and operational performance.
  • Drive a culture of accountability, customer service, continuous improvement, and operational excellence.

Invoicing and Revenue Administration
  • Oversee invoicing activities to ensure accuracy, completeness, timeliness, and compliance with customer and contract requirements.
  • Partner with business leaders to improve billing processes, reduce revenue leakage, and streamline customer payment workflows.
  • Monitor work-in-progress (WIP) aging and outstanding customer balances and drive resolution of aged items.
  • Lead revenue review meetings and collaborate with stakeholders to improve invoicing efficiency and overall performance.
  • Develop reporting and analytics related to invoicing activity, customer trends, and operational performance indicators.

Vendor Payment Operations
  • Oversee vendor payment processes to ensure timely, accurate, and compliant disbursements.
  • Maintain effective approval workflows and controls that support operational efficiency and policy compliance.
  • Collaborate with internal stakeholders and vendors to resolve payment and process-related issues.
  • Identify and implement opportunities to improve vendor payment processes and service levels.

Corporate Card Administration
  • Lead the organization's corporate and purchasing card programs, including card issuance, renewals, modifications, cancellations, record maintenance, and policy compliance.
  • Provide oversight and guidance to card administrators across business units.
  • Review employee card transactions and spending activity to identify trends, improve compliance, and support effective expense management.
  • Serve as the primary liaison with card providers to manage accounts, resolve issues, and evaluate program enhancements.
  • Prepare reports and analytics related to card utilization, spending patterns, and compliance performance.

Process Improvement and Systems Support
  • Lead initiatives focused on continuous process improvement, operational efficiency, and business support effectiveness.
  • Support ERP implementations, upgrades, and system enhancements impacting business support operations.
  • Collaborate with stakeholders to ensure successful adoption of new technologies and business processes.
  • Utilize data analysis and reporting tools to identify trends, measure performance, and support informed decision-making.

Team Leadership and Development
  • Lead, coach, mentor, and develop a high-performing team.
  • Establish clear goals and performance expectations and provide ongoing feedback and development opportunities.
  • Foster collaboration and strong working relationships across departments and business units.
  • Promote employee engagement, accountability, and a customer-focused approach to service delivery.

Qualifications and Skills
Required Qualifications
  • Bachelor's degree in Business Administration, Management, Accounting, Finance, or a related field; equivalent experience may be considered.
  • Minimum of five (5) years of experience leading business operations, invoicing, payment operations, or related support functions.
  • Minimum of three (3) years of leadership or management experience.
  • Experience developing policies, procedures, controls, and process improvement initiatives.
  • Strong knowledge of ERP systems and business process workflows.
  • Advanced proficiency in Microsoft Office Suite, particularly Excel.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent written, verbal, and interpersonal communication skills.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment.

Preferred Qualifications
  • Experience supporting multi-entity or multi-location organizations.
  • Experience with ERP implementation, system conversions, or operational transformation initiatives.
  • Experience overseeing corporate card programs and expense management processes.
  • Project management experience.
  • Experience developing operational metrics, dashboards, and performance reporting.

Knowledge, Skills, and Abilities
  • Strong leadership and team-building skills.
  • Ability to develop scalable business processes and operational solutions.
  • Strong analytical and data interpretation capabilities.
  • Excellent stakeholder management and relationship-building skills.
  • Ability to identify operational challenges and implement practical solutions.
  • Commitment to continuous improvement and operational excellence.
  • Strong attention to detail and focus on accuracy.
  • Ability to maintain confidentiality and exercise sound business judgment.
  • Effective decision-making, problem-solving, and conflict-resolution skills.
  • Customer-service mindset with a collaborative approach to leadership.

Working Conditions
  • Work is primarily performed in a remote home office environment, however travel to the corporate offices in Hartselle, AL is required on a consistent schedule.
  • Requires the use of standard office equipment, computers, and business software applications.
  • Ability to sit for extended periods and perform repetitive hand and keyboard movements.
  • May be required to work outside of normal business hours to support operational needs and critical business initiatives.
  • Must possess the visual acuity necessary to review reports, analyze data, and utilize computer systems effectively.

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PowerGrid Services, LLC is an Equal Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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