Business Risk Manager Jobs in Puerto Rico (NOW HIRING)

Location: San Juan, PR

Company: Popular

Workplace Type: Hybrid

• This position supports the issues management-related processes within the Retail & Business Solutions Group. This role will support in the identification, assessment, and management of issues that could affect operational, compliance, reputational, or strategic risks—particularly within different business line processes and controls.
• Enhance and execute first-line capabilities through risk identification and measurement activities.
• Provide internal audit, second line review and exam support on behalf of all divisions within the Retail and Business Solutions Group.
• Monitor compliance with applicable federal, state, and local laws and regulations, as well as corporate policies, procedures, and programs.
• Support requires changes in controls, processes and procedures due to new or enhanced regulations, laws or guidance.
• Monitor Exam, Internal Audit and second-line recommendations or findings, assist in implementing corrective actions, and ensure timely resolution.
• Provide support on first-line training programs targeting risks and controls topics.

• Support in analyzing compliant issues or topics escalated for investigation and guidance.
• Coordinates, investigates, and responds to customer claims from regulatory agencies within established deadlines (CFPB, FRB & OCIF among others). Investigate and provide required documentation and draft responses.
• Provide support to CRC in adequate management and response of claims.
• Ensure that prompt action is taken to address any identified deficiencies to comply with the applicable policies, procedures, and regulatory requirements.

• Support internal and external audit/regulatory exams or second line review requests, monitor recommendations or findings and ensure timely resolution, and assist in the documentation and responses.
• Assist in the implementation of corrective actions in response to Internal Audit, Second Line Reviews and Examination recommendations or findings.

• Provide guidance and support in implementing changes in controls, processes and procedures due to new or enhanced regulations, laws or guidance.
• Ensure all processes and procedures comply with policies and regulations by partnering with all divisions within the Retail and Business Solutions Group.
• Support in the implementation of Control Frameworks (e.g., Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy, and Control Inventory).
• Identify, assess, record, and respond to Compliance Risk events, ensuring accurate and timely capture per requirements.
• Apply identified rules, regulations, and laws to assist in designing and implementing proper controls.
• Identify risks and emerging trends through analysis of assessment results, key risk indicators, and risk event data.

• Provide support on first-line training programs targeting risks and controls topics.
• Serve as liaison between the Business Risk and Controls Division and the Second Line on a range of compliance-related topics.

Bachelor’s degree in business administration, finance or related field.

Master's degree or Juris Doctor (JD) with knowledge of banking regulations and regulatory compliance is strongly preferred.

• 5+ years of experience in operational risk, business controls, compliance, or legal —preferably within the banking or financial services sector.
• 5+ years of experience with credit cards, deposit, reserve line of credit, personal loans and/or commercial products.
• Understanding of internal control frameworks and regulatory expectations (e.g. FDIC, CFPB, OCIF).

• Understanding of banking regulatory requirements.
• Must have excellent written and oral communication (in both Spanish and English) and interpersonal skills to manage the expectations of senior business stakeholders and support units.
• Must perform in a high-energy, fast-paced environment with tight deadlines.
• Must have strong analytical and critical thinking, as well as problem-solving skills, including the ability to analyze risk mitigation approaches.
• Must have the ability to collaborate effectively as part of a wider team.
• Must have the ability to guide others, be process driven, and have high attention to detail.
• Ability to manage high volume of tasks and deadlines and to deliver results under pressure.
• Must have the ability to influence others, be process driven, and have high attention to detail.
• Proficient in Microsoft Office applications.
• Ability to communicate complex ideas effectively at all levels of management, with excellent verbal, written and presentation skills.
• Results oriented with sound decision-making ability.

• 1. Passion for People
• 2. Own Every Moment
• 3. Succeed Together
• 4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.