Business Relationship Manager Jobs in Springfield, IL

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Within Supplemental Health, this individual contributor role serves as a strategic advisor responsible for developing, managing, and optimizing relationships with key external partners and internal stakeholders. The role supports growth initiatives, enrollment effectiveness, operational improvements, and technology-enabled solutions through collaboration across Sales, Operations, Product, Technology, and other enterprise teams.

Designs and implements cross-functional solutions that address business challenges and advance strategic objectives. Partners with business leaders to identify opportunities, evaluate alternatives, and execute initiatives that drive growth, operational effectiveness, and improved customer experiences. Conducts analysis, develops recommendations, and leads strategic initiatives that support organizational priorities and business performance.

• Develop and maintain relationships with key benefit administration, decision support, enrollment, technology and emerging AI-enabled solution providers.
• Conduct research, analysis, and business assessments to identify opportunities and support strategic decision‑making.
• Develop business cases, recommendations, presentations, and implementation plans that advance organizational priorities.
• Support evaluation, selection, implementation, and ongoing management of strategic third‑party relationships.
• Monitor partnership performance and recommend opportunities for improvement, expansion, and optimization.
• Influence stakeholders across multiple business areas to drive alignment and successful execution of strategic initiatives.
• Serve as a liaison between internal teams and external partners to ensure delivery of business objectives.
• Support business technology initiatives that improve operational effectiveness, enrollment outcomes, and customer experience.
• Coordinate with technology teams and vendors to support business system enhancements and integrations.
• Support Salesforce‑related business processes, including requirements gathering, user coordination, license management, and adoption efforts.
• Identify opportunities for automation, process improvement, and reporting enhancements.
• Ensure data accuracy, consistency, and governance across partnership and operational reporting.

• Effective management and optimization of key strategic partnerships.
• Successful execution of cross‑functional initiatives that support business growth and operational performance.
• Improved operational efficiency through partnership, process, and technology enhancements.
• Strong stakeholder engagement and collaboration across business functions.
• Delivery of actionable insights and recommendations that support strategic decision‑making.
• Achievement of business objectives through influence, coordination, and execution.

• 7+ years of experience in healthcare business consulting, strategy, operations, partnership management, project management, or related fields.
• Demonstrated ability to lead complex initiatives through influence and cross‑functional collaboration.
• Experience developing business cases, conducting strategic analysis, and implementing organizational solutions.
• Strong analytical, problem‑solving, and decision‑making skills.
• Strong communication, presentation, relationship management, and stakeholder engagement skills.
• Experience working with external vendors, partners, or third‑party organizations.

• Experience in health insurance, employee benefits, supplemental health, enrollment, or benefits administration environments.
• Experience working with enrollment platforms, benefit administration systems, decision support vendors, technology partners, or AI‑enabled solution providers.
• Experience supporting Salesforce or similar CRM‑related business processes.
• Working knowledge of APIs, system integrations, and data exchange processes used to support vendor connectivity, reporting, and customer‑facing technology solutions.
• Experience working with APIs, vendor integrations, and technology implementation initiatives. Managing strategic partnerships and cross‑functional business initiatives.
• Health Insurance License.

Bachelor’s degree or equivalent work experience.

The typical pay range for this role is: $67,900.00 - $182,549.00.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland).

We anticipate the application window for this opening will close on: 07/31/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.