Business Process Associate Jobs in Toronto, ON (NOW HIRING)

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About Us

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matter

• Inclusive - Everyone is Included and everyone wins

About the job

In your role as Partner Business Planning Associate, you will be driving identified projects, tracking metrics, and improving processes. You will be responsible for increasing our partner team's effectiveness through project coordination and support on key initiatives such as partner joint business planning, industry solution development, quarterly business reviews, as well as provide support across the partner management life-cycle. You will work with a range of stakeholders including the dedicated global Partner Development Managers, Partner Program Managers, and the Sales Operations teams at Google as well as with key Accenture stakeholders to ensure the successful design, implementation and change management associated with any agreed project/process. You must be comfortable becoming an expert at the Google Cloud partner business as well as comfortable working with individuals at all levels of the organization, from senior managers to functional executors.

Responsibilities

• Drive identified projects and initiatives to completion and deliver desired impact.

• Identify and track metrics across identified projects.

• Take ownership of legal contracts on an end-to-end basis.

• Oversee the financials and budgets of the entire project and bring attention to any expected variances.

• Create, track and hold the team accountable for follow up actions to ensure timely completion of key projects and initiatives (e.g., industry solution development).

• Create executive review slides and collaborate with Accenture to complete top to top review content on a monthly basis.

• Own internal and external communications by drafting and creating content to share with internal and external stakeholders.

• Take full ownership of strategic initiatives and communications for all project requirements.

• Track and manage projects of global enablement programs with Accenture.

• Understand business operations and business needs.

• Optimize introduction of new processes and resolution of technical/process issues.

• Maintain, extract and present executive and operational metrics from dashboards to stakeholders.

• Coordinate and manage implementation of new processes and activities across the partner management team

Who are we looking for?

• Bachelor's Degree, preferably in Information Systems, Engineering, Business, Marketing, or Communications; or equivalent work experience.

• Strong verbal and written communication skills.

• Strong project management skills.

• Excellent analytical skills and attention to detail.

• Demonstrated ability to prioritize & manage multiple tasks efficiently.

• Strong sense of responsibility.

• Ability to quickly adapt to change and deal with ambiguity.

• 3+ years of prior experience in a support environment/analyst environment.

• Proficiency with Google Workspace and data analytics.

Preferred Qualifications:Knowledge of SQL and other data extraction and analytical techniques.

• Proficiency with Salesforce.

• Experience in process engineering/improvement. Six sigma certification is a plus.

• Experience with contracts and the process for establishing contracts between two parties.

• Experience with the procurement process, to include establishing purchase orders, invoicing, and reconciling payment related inquiries.

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

• Robust career path with a full development plan and the opportunity to grow in the organization.

• Paid 4 weeks training, 2 weeks leave.

• Continuous learning through progressive training that is specific to your tenure and skills.

• Competitive salary.

• Positive and supportive environment

• Weekly Friday socials, trivia nights, games, and movie outings.

• Medical and Dental benefits, Employee Family

• Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule from Monday to Friday, 9 hrs, shift timing: 9 AM to 6 PM (EST)

• Candidates should be open to flexible hours working with clients across the globe.

Location

• Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.

• Hybrid setup

Experience in a partner/channel environment.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.