Business Process Associate Jobs in Cleveland, OH

This role supports businesses in implementing technology solutions by analyzing and defining project requirements across multiple platforms. It provides specialized end user support for desktop and mobile services, including troubleshooting complex issues, hardware setup, and software deployment. The role leads support initiatives, trains andmentorsstaff, guides stakeholders on hardware and software solutions, and participates in evaluating and implementing business process improvements. It also resolves production issues, assists with high-level planning, and acts as a project coordinator, coach, and mentor when needed.

Essential Accountabilities

• Resolve complex automation support issues to maintain productivity and business continuity.

• Administer deployment, maintenance, and troubleshooting of hardware, software, and automation equipment.

• Collaborate with Information Security and IT partners to manage risk and ensure compliance.

• Lead or participate in process improvement projects, research, and implementation of new technologies.

• Provide oversightforlaunching new products, service delivery, and automation systems.

• Develop business cases, system requirements, and use cases for new or enhanced applications.

• Participate in design, integration, testing, and demonstrations throughout the software lifecycle.

• Communicate effectively across the organization and provide analytical support through data review and reporting.

• Mentor staff, facilitate meetings, assist with project documentation, and perform other assigned duties.

• Demonstrate commitment to innovation and continuous learning.

• May lead or participate in strategic initiatives.

• Becomes Subject Expert Matter (SME) for product and promotes product across business programs and partners.

Education and Experience

LEU Business Systems Analyst

• Associates degree and 5 years of related work experience OR

• Bachelor's degree and 3 years of related work experience OR

• Master's degree and 0-1 year of related work experience

LEU Business Systems Analyst Senior

• Associates degree and 7 years of related work experience OR

• Bachelor's degree and 5 years of related work experience OR

• Master's degree and 3 years of related work experience

Knowledge Areas

• Working knowledge and/or greater depth of expertise of Microsoft products, including SharePoint and Power Platform

• Pursues ongoing professional growth through continuous learning, skill development, and staying current with industry trends and best practices

Skill Areas

• Strong customer service and written and oral communications skills

• Ability to communicate well with people at different levels. Frequentlysharesinformation with others while listening to and understanding their points of view

• Advanced ability to collaborate with complex local and FR System level groups to accomplish goals

The expected starting salary range for the LEU Business Systems Analyst is between $81,600 and $102,000 annually and for the LEU Business Systems Analyst Senior is between $100,300 and $125,400. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and market data.

The Cleveland Fed offers benefits to support overall health and financial security. Learn more about our benefits here: https://www.clevelandfed.org/careers

Physical Demands and General Working Conditions

This is not necessarily an exhaustive list of all responsibilities, duties, standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.

Reasonable Accommodation Statement -The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email toclev.4d.benefits.specialist@clev.frb.org.

Bank's Ethics Rules and Drug Testing:

As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank's ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.

In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.

Always verify and apply to jobs on Federal Reserve System Careersor through verified Federal Reserve Bank social media channels