Business Process Associate Jobs in Cleveland, OH

Hinkley is a fourth-generation, family-owned lighting company with more than 100 years of experience creating innovative, design-driven products. Guided by our mission, Life Aglow, we are committed to delivering exceptional products, meaningful experiences, and lasting relationships.

We are seeking a Senior Data & Business Process Specialist to drive process improvement, ERP adoption, and data quality initiatives across the organization. This highly collaborative role partners with leaders across Supply Chain, Operations, Finance, Customer Service, and other functional areas to improve business processes, strengthen data governance, and optimize system utilization.

The ideal candidate combines expertise in business process improvement, ERP systems, and data governance, along with strong project coordination skills, to drive meaningful operational improvements across the organization.

What to Expect Following Your Application

If selected to move forward, you'll be invited to complete a one-way video interview through the Hireflix platform. The interview can be completed at a time that's convenient for you, and instructions will be provided via email.

Key Responsibilities

• Partner with business leaders to identify process improvement opportunities and drive implementation.
• Facilitate cross-functional workshops to document workflows, gather requirements, and resolve process gaps.
• Coordinate projects, track action items, and support strategic initiatives through completion.
• Support NetSuite optimization efforts, including requirements gathering, user acceptance testing, and implementation activities.
• Promote data quality and governance standards across business functions.
• Analyze business processes and data to identify trends, improve efficiency, and enhance system utilization.
• Develop and maintain SOPs, workflow documentation, work instructions, and related process materials.
• Assist with change management, communication, and user training initiatives.
• Support Jira-based project tracking, sprint planning, and execution activities.
• Serve as a trusted resource for functional teams navigating process and ERP-related challenges.

This description reflects the key responsibilities of the role and is not intended to be an exhaustive list of duties.

Qualifications

Education

• Bachelor's degree in Business, Operations, Information Systems, or a related field preferred.
• Candidates with an Associate's degree and significant relevant experience (8+ years) will also be considered.

Experience

• Minimum 5 years of experience in business process improvement, business systems, operations, or related roles.
• Strong experience working within ERP systems required; NetSuite experience preferred.
• Strong understanding of master data management and data governance concepts.
• Experience in manufacturing, distribution, or consumer products environments preferred.
• Demonstrated success leading cross-functional projects and process improvement initiatives.
• Experience developing process documentation, workflows, SOPs, and training materials.

Knowledge, Skills & Abilities

• Strong understanding of how business systems and processes work together across an organization.
• Excellent analytical, problem-solving, and organizational skills.
• Strong facilitation, communication, and stakeholder management abilities.
• Ability to influence and collaborate across teams without direct authority.
• Comfortable working in a fast-paced environment where priorities and processes may evolve.
• Proficiency with Microsoft Office; experience with Jira or similar project management tools preferred.

Why Join Hinkley?

We offer a competitive total rewards package that includes:

• Annual performance bonus opportunity
• 401(k) with company match
• Comprehensive medical, dental, and vision coverage
• Paid time off and 10 paid holidays
• Life insurance and short-term disability coverage
• Wellness and flexible spending programs
• Employee product discount program
• Community service volunteer opportunities

Equal Opportunity Employer

Hinkley is committed to Equal Employment Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Candidates must be authorized to work in the United States. Hinkley does not sponsor employment visas.