Business Operations Project Manager Jobs in Boston, MA

Position Overview:

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Pike Engineering is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

Pike Engineering offers a wide variety of benefits including but not limited to Medical; Dental and Vision Insurance; Paid Time Off; 401(k); Health and Dependent Care Flexible Spending Accounts; Employee and Dependent Basic Life Insurance; Employee and Dependent Basic Accidental Death & Dismemberment; Short Term Disability; Long Term Disability; Critical Illness; Accident and Whole Life Insurance; Legal Services, Identity Theft, and Cyber Security; Employee Discounts and Service Awards.  All health care benefits are available upon election on day one (1) of your employment with Pike.

The compensation range for this position starts at $80,000.00.

The Project Manager II - Technology & Operations serves as the operational owner of technology initiatives across the division, acting as the primary bridge between field operations, business leadership, and IT. You will drive the adoption, governance, and continuous improvement of the systems and data infrastructure that support operational decision-making, workforce management, and business development.

This position is firmly grounded in project management and operational discipline. The ideal candidate brings strong business process thinking, cross-functional stakeholder management, and a practical understanding of automation and analytics

Essential Functions:

Project & Initiative Management

• Own the planning, execution, and delivery of technology-enabled operational initiatives from initiation through adoption

• Translate business requirements and operational pain points into structured project plans with clear milestones, owners, and success criteria

• Manage cross-functional project teams and stakeholder groups, coordinating across operations, IT, finance, and field leadership

• Maintain initiative dashboards, milestone trackers, and status reporting to keep leadership informed and accountable

• Anticipate and mitigate project risks; escalate blockers with recommended paths forward

Systems & Technology Ownership (Business Side)

• Serve as the business owner and primary operations-side liaison with IT for enterprise platforms and data tools

• Lead evaluation, vetting, and implementation of new technology solutions aligned to operational and business development needs

• Drive adoption and governance of existing platforms, including low-code/no-code tools, workload management systems, and reporting environments

• Manage system roadmaps, enhancement backlogs, and change control processes on behalf of the business

• Ensure data integrity, access governance, and alignment with organizational standards across business systems

Data, Analytics & Performance Visibility

• Develop and maintain dashboards, scorecards, and reporting tools that provide leadership with actionable operational insights

• Define, track, and refine KPIs across key business functions including operations, workforce, safety, and client delivery

• Establish consistent data inputs and workflows to improve forecasting, capacity planning, and resource alignment

• Facilitate pre-alignment of metrics with operational leaders to reduce reporting friction and improve decision-making cadence

Automation & AI Enablement

• Identify opportunities to apply automation and AI to existing workflows, including data processing, reporting, document handling, and operational forecasting

• Pilot, vet, and coordinate implementation of automation solutions that deliver measurable productivity or quality improvements

• Partner with IT and leadership to establish governance and best practices for responsible use of AI and automation tools

• Ensure that automation initiatives are operationally grounded, value-focused, and aligned with business priorities

Process Improvement & Governance

• Document current-state and future-state workflows to support process standardization and system design

• Drive simplification of business processes enabled by technology, reducing manual effort and cycle time

• Develop change management plans, user training, and adoption support for new tools and processes

Leadership & Stakeholder Partnership

• Serve as a strategic partner to vice presidents and operational leadership, providing timely and accurate analysis to support decision-making

• Prepare executive-ready project summaries, risk narratives, and initiative updates for senior audiences

• Build cross-functional relationships that support alignment between field operations, back-office functions, and enterprise goals

• Influence without direct authority; earn credibility through expertise, follow-through, and results

Minimum Requirements:

• Bachelor's degree in Information Systems, Engineering, Business, or a related field (or equivalent experience)

• 3+ years of experience in project management, operational support, business systems, or a related discipline

• Demonstrated ability to manage cross-functional initiatives with multiple stakeholders from initiation through delivery

• Experience working with technology and automation solutions from the business side

• Strong ability to translate operational needs into structured plans, requirements, and measurable outcomes

• Proficiency in data analysis and reporting; ability to build and interpret dashboards or operational scorecards

• Excellent verbal and written communication skills, including the ability to present to senior leadership

Preferred Qualifications:

• PMP certification or equivalent project management training

• Experience with low-code/no-code platforms such as QuickBase, Smartsheet, or similar (configuration and governance, not necessarily development)

• Familiarity with data visualization tools such as Power BI, Tableau, or comparable platforms

• Experience with AI-based tools or workflow automation (e.g., process automation, decision support, analytics augmentation)

• Working knowledge of integrations, APIs, and data flows between enterprise systems

• Telecom, engineering, construction, or utility industry experience

• Change management and user adoption experience

Other Skills and Abilities:

• Operational and business process mindset; approaches technology as a means to business outcomes, not an end in itself

• Pragmatic approach to automation and AI - value-focused, not experimental

• Strong project ownership and accountability; sees initiatives through from concept to adoption

• Strategic thinking with the ability to connect day-to-day execution to long-term business objectives

• Highly organized, detail-oriented, and effective at managing multiple concurrent priorities

• Financial and operational literacy; able to interpret performance data and translate it into actionable recommendations

• Continuous improvement mindset with a bias toward action

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands and fingers to handle, feel, or operate objects, tools or controls; reach with hands and arms.

Work Environment:

While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Our Benefits:

• Medical, dental and vision insurance

• HSA, dependent care and medical flexible spending accounts

• Employee Assistance Program (EAP)

• 401(k) with company match

• Life insurance, and short-term and long-term disability

• Paid time off, paid holidays, and family and medical leave

If this sounds like you, come join the PIKE family.

About Us
Founded in 1945, Pike is a leading provider of construction, repair and engineering services for electric and gas utilities, as well as telecommunications companies with a growing portfolio of turnkey renewable projects. We work with hundreds of utility clients across the country, and we continuously expand our offerings to supply our customers with the ideas, technology, experience, manpower and equipment to perform any job.
"Essential" is the one word that sums up who we are, the work we do and what our people mean to us. Each of our employees plays a critical role in ensuring that infrastructure systems are up and running when people and businesses need them.
Pike is a family-oriented workplace with a strong culture of safety, collaboration, innovation and exceptional customer service.
As demand for bandwidth and network reliability grow, Pike Telecom employees are upgrading and expanding our nation's telecommunications infrastructure, from customizing network designs to expand wireless and cellular coverage, upgrading and managing installation of the latest 5G technologies, to assessing storm damage to help clients restore service after natural disasters.