Business Operations Officer Jobs (NOW HIRING)

Elements Hospitality is looking for a strategic, goal-oriented, and people-centered Chief Operations Officer to help lead our next chapter of growth. This is an opportunity for an experienced operations leader to join a relationship-driven company known for live-environment hospitality renovation, trusted partnerships, and a culture rooted in humility, accountability, service, and care.

Elements began with local timeshare renovation projects in the early 2000s and has grown into a nationwide company serving hospitality, hotel, and senior living clients. Today, we are recognized for our expertise in live-environment hospitality renovation.

At the heart of our work is hospitality itself: genuine, welcoming, service-oriented care for people and relationships. We believe great partnerships are built through trust, transparency, listening well, and delivering dependable value. Internally, we strive to create a culture where people with shared passion are respected, supported, accountable, and encouraged to bring their best selves to the team.

The Chief Operations Officer reports to the CEO and provides strategic and operational leadership across all Elements business units. This role serves as the executive responsible for enterprise execution, partnering closely with the CEO to translate company vision, strategic priorities, and our business plan into consistent organizational execution across the company.

The right COO for Elements will be a steady, authentic, and compassionate leader who believes that strong operations and strong relationships go hand in hand. You will lead by example, uphold commitments, protect trust, communicate clearly, and approach challenges with humility and a seek to understand mindset. You will also bring the drive and vision needed to help Elements continue building a legacy of being good people, providing good value, and earning lasting trust with our clients and partners.

In this leadership role, you will guide operational execution while helping build a strong, collaborative, and disciplined organization prepared for sustainable growth.

• Serve as the CEO's primary partner in turning vision and strategy into disciplined organizational execution
• Lead and support department heads and senior leaders, encouraging accountability, collaboration, and high performance.
• Oversee day-to-day operations across departments to ensure consistency, efficiency, and alignment with strategic goals.
• Develop, implement, and continuously improve company-wide systems, processes, and policies that support growth and scalability.
• Monitor operational and financial metrics, identify risks and opportunities, and recommend thoughtful adjustments.
• Partner with Finance on budgeting, forecasting, and resource allocation.
• Support organizational structure and staffing decisions to ensure the right people and capacity are in place for future pipeline needs.
• Lead cross-departmental initiatives and strengthen communication between Development, Marketing, Operations, and Finance.
• Help resolve operational bottlenecks and support healthy internal and external relationships.
• Champion Elements' culture, values, and purpose through visible leadership, company updates, and participation in leadership meetings.
• Represent Elements in key vendor, partner, and industry relationships as appropriate.
• Coordinate execution across departments to ensure company priorities remain aligned and strategic commitments become measurable results.
• Help build the organizational capacity, leadership, and operating discipline required to support the company's future growth.
• Partner with the Executive Team to strengthen cross-functional collaboration while respecting the strategic leadership of each functional area.

• Bachelor's degree required; advanced degree such as an MBA or equivalent experience preferred.
• 10+ years of experience in construction, operations, and/or business leadership, with a strong record of leading teams and supporting organizational growth.
• Strong understanding of business operations, company vision, culture, and measurable goals.
• Strategic thinker with the ability to translate big-picture goals into practical, accountable plans.
• High emotional intelligence, discernment, and ability to build trust with people at all levels.
• Strong financial acumen, including budgeting, forecasting, and resource management.
• Experience building and scaling systems, processes, teams, and operational infrastructure.
• Self-managed, disciplined, driven, and comfortable leading through both strategy and execution.
• Proficiency in Microsoft Office.
• Excellent communication skills, close attention to detail, and a collaborative leadership style.
• 401(k) matching
• Medical insurance
• Vision insurance
• Paid time off

Elements is a place for people who care about doing excellent work, serving others well, and building lasting relationships. We value transparency, humility, accountability, and professional respect. If you are energized by operational leadership, team development, and meaningful partnership, we would be glad to hear from you.