Business Operations Manager Jobs in Calgary, AB (NOW HIRING)

At Canada West Land (CWL), we believe in a collaborative, team-oriented approach to land management and community engagement. Are you passionate about making a difference in this field?

Join CWL, a leader in providing innovative and reliable land solutions across Western Canada. With over 45 years of industry experience, we are dedicated to fostering authentic relationships and delivering exceptional results. We prioritize outstanding client service and the power of teamwork. Be part of a team that values growth, collaboration, and making a lasting impact.

About Us:
CWL is an experienced, culture-driven land broker providing quality solutions. Building meaningful relationships is at the forefront of our organization, and we demonstrate this through our actions. We strive to encourage, develop, and support our people so that they can grow and succeed, both as individuals and teammates. Our decades of success wouldn't be possible without our teammates, who are our biggest asset.

Accountabilities

Operational & Project Coordination

• Support executive and senior leaders in coordinating operational priorities, projects, timelines, deliverables, and action items
• Assist with the planning, execution, and follow-up of operational initiatives, business activities, and strategic projects
• Prepare and maintain project and operational documentation, including meeting notes, action item trackers, presentations, reports, and status updates
• Coordinate and follow up on deadlines, approvals, commitments, and deliverables to help ensure initiatives remain on track
• Coordinate activities and information between leaders, departments, and stakeholders to support operational planning, project execution, and informed decision-making
• Gather, organize, and summarize information to support projects, business initiatives, operational reviews, and leadership discussions
• Support the implementation of new processes, programs, and initiatives through effective coordination, communication, documentation, and follow-up
• Identify and escalate risks, gaps, delays, competing priorities, or resource constraints that may impact progress

Business Administration & Operational Support

• Provide administrative and operational support to executive and senior leaders, helping ensure priorities, activities, and information are effectively organized and coordinated
• Prepare, maintain, and update business documents, reports, presentations, templates, trackers, records, and other operational resources
• Support operational processes by maintaining accurate, organized, and accessible information and documentation
• Coordinate internal requests, approvals, documentation, and workflows to support efficient business operations
• Maintain records of key decisions, operational initiatives, action items, and supporting documentation
• Assist in preparing leadership materials, business communications, reports, presentations, and summaries
• Support the administration of business programs, processes, and operational activities through effective organization, documentation, and follow-up
• Exercise sound judgement, discretion, and confidentiality when handling sensitive business, teammate, client, or operational information

Process Improvement, Documentation & Reporting

Process Improvement

• Review operational and administrative processes to identify opportunities to improve efficiency, consistency, and effectiveness
• Identify process gaps, inefficiencies, risks, or areas where additional structure, controls, or documentation may improve operational effectiveness
• Create and maintain templates, checklists, forms, guides, and other resources that support operational consistency and efficiency

Documentation & Knowledge Management

• Document and maintain business processes, workflows, procedures, responsibilities, and operating practices to support consistency and knowledge sharing
• Maintain organized and accessible business records, documentation, and operational information to support business continuity and informed decision-making

Reporting & Analysis

• Develop and maintain reports, trackers, dashboards, spreadsheets, and other tools used to monitor operational performance and business activities
• Compile, analyze, and summarize information, metrics, and data to support planning, decision-making, and reporting requirements
• Prepare reports, presentations, summaries, and materials for leadership review, planning, and decision-making

Stakeholder Communication & Follow Up

• Build and maintain effective working relationships with leaders, teammates, and stakeholders across the organization
• Facilitate communication and information sharing across teams to support alignment, decision-making, and operational effectiveness
• Communicate project, operational, and business updates, including priorities, deadlines, process changes, and key milestones
• Monitor action items, commitments, and deliverables, following up as required to support accountability and timely completion
• Support cross-functional collaboration by ensuring stakeholders have accurate, current, and accessible information
• Exercise discretion and confidentiality when handling sensitive business, teammate, client, and operational information
• Escalate risks, concerns, or issues requiring additional guidance or leadership direction

Health & Safety

• Adhere to and stay informed on all Health & Safety requirementsas outlined in the organization's policies, procedures, and any relevant legislation
• Follow established safety procedures and protocols
• Use required controls to protect against potential hazards, including Personal Protective Equipment (PPE)
• Identify and report any unsafe conditions, hazards, incidents, or potential risks
• Promote a culture of safety through active involvement, attending training, and supporting teammates

Experience and Qualifications

We welcome candidates with a blend of relevant experience and/or education. The ideal candidate will demonstrate:

• Post-secondary education in Business Administration, Commerce, Operations Management, Project Management, Office Administration, or a related field is considered an asset
• 3+ years of experience in business operations, administration, project coordination, executive support, business support, or a related role
• Experience supporting executive and senior leaders, operational priorities, business processes, projects, or cross-functional initiatives
• Process Improvement & Technical Proficiency

• Time Management
• Continuous Learning
• Adaptability
• High Attention to Detail
• Confidentiality

Why Canada West Land?

If you are looking to join a company that values its people and fosters a culture of growth and support, Canada West Land is the place for you.

Our Values:Reliable. Authentic. Accountable. Adaptable. Team.

We are an experienced, culture-driven land broker providing quality solutions. Building meaningful relationships is at the forefront of our organization, and we demonstrate this through our actions. We strive to encourage, develop, and support our people so they can grow and succeed, both as individuals and teammates.

What We Offer

In addition to working with the best team around, CWL also offers a range of benefits, including:

• RRSP matching
• Competitive salary and benefits package
• Opportunities for continuous learning and career growth
• Comprehensive health, dental, and Health/Wellness spending accounts
• A collaborative and inclusive workplace culture

Join Our Team

If the above resonates with you and you are passionate about being part of a dynamic team, we encourage you to submit your resume. We appreciate all applications in advance; however, only those selected for an interview will be contacted.