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Business Application Support Officer Jobs (NOW HIRING)

Bohme, Inc

Business Application Manager

Draper, UT · On-site

About the Role We're looking for a Business Applications Manager to own the strategy, performance ... Oversee application support, incident management, and vendor relationships * Drive system ...

Morgan Stanley

Application Support

New York, NY · On-site

Additionally, partners with WM business units, various levels of management and staff to collect ... This position will mainly perform DevOps/ SRE role in Application support, Platform Stability and ...

Morgan Stanley

Application Support

New York, NY · On-site

Additionally, partners with WM business units, various levels of management and staff to collect ... This position will mainly perform DevOps/ SRE role in Application support, Platform Stability and ...

Bridge Homes

Manager, Application Support

Sandy, UT · On-site

Make an impact As the Manager, Application Support, you will lead the delivery of high-quality ... Our dedication extends beyond our business goals to making a positive impact in our communities and ...

Navtech, Inc.

Application Support Manager

Chicago, IL · On-site

This role will support WM Business, product, technology and interact with PCET platform operations teams and Application development teams. The ideal candidate will possess excellent leadership and ...

Morgan Stanley

Application Support

New York, NY · On-site

Additionally, partners with WM business units, various levels of management and staff to collect ... This position will mainly perform DevOps/ SRE role in Application support, Platform Stability and ...

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Business Application Support Officer information

See salary details

$31K

$161.2K

$206K

How much do business application support officer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for business application support officer in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What does a business application support officer do?

A Business Application Support Officer is responsible for ensuring that an organization's business applications run smoothly and efficiently. They provide technical support to users, troubleshoot software issues, and often act as a liaison between end-users and IT teams. Their duties may also include configuring applications, preparing user documentation, and assisting with software updates or integrations. This role is crucial in maintaining productivity and minimizing downtime for business operations.

What are the key skills and qualifications needed to thrive as a business application support officer, and why are they important?

To thrive as a Business Application Support Officer, you need strong analytical abilities, problem-solving skills, and a relevant degree in information technology or computer science. Familiarity with enterprise software systems (such as ERP or CRM platforms), ticketing systems, and ITIL certification is often required. Excellent communication, customer service orientation, and teamwork are standout soft skills in this role. These skills and qualities ensure effective resolution of application issues, smooth business operations, and high user satisfaction.

How does a business application support officer typically collaborate with other departments to resolve technical issues?

Business Application Support Officers frequently work with teams across the organization, such as IT, operations, and end-users, to identify and resolve application-related issues. They act as a communication bridge, translating technical jargon into actionable steps for non-technical staff and ensuring that user concerns are accurately conveyed to technical teams. This role often requires coordinating troubleshooting sessions, documenting solutions, and following up to ensure that issues are fully resolved. Strong interpersonal and problem-solving skills are essential for effective collaboration in this position.

What is the difference between Business Application Support Officer vs Business Analyst?

AspectBusiness Application Support OfficerBusiness Analyst
Primary RoleProvides technical support and troubleshooting for business applicationsAnalyzes business needs and recommends solutions to improve processes
Skills & CertificationsIT support skills, knowledge of business applications, troubleshooting certificationsBusiness analysis skills, requirements gathering, process modeling
Work EnvironmentIT support teams, helpdesk, technical departmentsBusiness units, project teams, consulting environments

While both roles support business operations, the Business Application Support Officer focuses on technical support and issue resolution for applications, whereas the Business Analyst concentrates on analyzing business needs and designing solutions. They often collaborate but serve different functions within organizations.

What are the duties of a business application support officer?

A business application support officer is responsible for maintaining, troubleshooting, and supporting business software applications to ensure smooth operation. They analyze issues, provide user support, perform system updates, and collaborate with IT teams to optimize application performance, often using tools like ticketing systems and monitoring software.

What is the career path for business application support officers?

Business Application Support Officers can advance to roles such as senior support analyst, systems analyst, or IT project manager by gaining experience, developing technical skills, and obtaining certifications like ITIL or Microsoft Certified. Career progression often involves increasing responsibilities in system management, troubleshooting, and user support within IT or business teams.

What cities are hiring for Business Application Support Officer jobs?

Cities with the most Business Application Support Officer job openings:

What states have the most Business Application Support Officer jobs?

States with the most job openings for Business Application Support Officer jobs include:

What are popular job titles related to Business Application Support Officer jobs?

For Business Application Support Officer jobs, the most frequently searched job titles are:

Business Application Manager

Draper, UT • On-site

Bohme, Inc
201 - 500 employees
Learn more about Bohme, Incexternal

Other

This job post has expired today. Applications are no longer accepted.

Böhme rating

6.2

Company rating: 6.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

About the Role

We’re looking for a Business Applications Manager to own the strategy, performance, and evolution of our core business systems. This role sits at the intersection of IT and the business, partnering closely with stakeholders across eCommerce, retail stores, merchandising, supply chain, and finance to ensure our applications are stable, scalable, and aligned to company growth.

You’ll manage key platforms, and drive continuous improvement across our application ecosystem.

What You’ll Do
  • Own the lifecycle of core business applications (ERP, POS, WMS, HRIS, and key SaaS tools)
  • Act as the primary liaison between IT and business stakeholders to gather requirements and prioritize initiatives
  • Lead application roadmap planning aligned with company growth and operational needs
  • Manage system integrations and data flows across platforms (APIs, middleware, iPaaS solutions)
  • Oversee application support, incident management, and vendor relationships
  • Drive system enhancements, upgrades, and implementations (including new store openings or channel expansions)
  • Establish and maintain governance processes for change management, testing, and release cycles
  • Ensure data integrity, system security, and compliance across applications
  • Build reporting and analytics capabilities in partnership with business teams
  • Develop and document system processes, configurations, and best practices
What You Bring
  • 5+ years of experience managing business applications in a retail, eCommerce, or consumer goods environment
  • Strong understanding of systems such as ERP, POS, OMS, WMS, and related integrations
  • Experience with platforms like NetSuite, Shopify, Salesforce, Microsoft Dynamics, or similar
  • Proven ability to translate business needs into technical solutions
  • Experience managing vendors, system implementations, and cross-functional projects
  • Familiarity with integration concepts (APIs, EDI, middleware)
  • Strong analytical, problem-solving, and organizational skills
  • Excellent communication and stakeholder management abilities
Nice to Have
  • Experience in apparel, footwear, or multi-location retail environments
  • Knowledge of inventory, merchandising, and supply chain workflows
  • Experience with BI/reporting tools (Domo, Tableau, Looker)
  • Background in data governance or master data management (MDM)
  • Certifications in project management (PMP) or IT service management (ITIL)
Success in This Role Looks Like
  • Stable, high-performing business systems with minimal disruption
  • Strong alignment between IT and business priorities
  • Successful delivery of system enhancements and implementations
  • Scalable architecture supporting growth in stores, eCommerce, and fulfillment
  • Improved data visibility and decision-making across teams
Why Join Us
  • High impact role shaping the backbone of our technology ecosystem
  • Opportunity to modernize and scale systems in a growing company
  • Collaborative environment with cross functional visibility
  • Competitive compensation, benefits, and career growth opportunities
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