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About therole:

This role supports the Credit & Collections Manager in executingcredit review, risk reduction, and collections processes across the NorthAmerican region, which currently includes a customer base in the USA, Canada,and Mexico. The Supervisor is responsible for guiding a team of Credit &Collections Analysts through daily account management, collections activity,and claims processing - while serving as a key member of the broader customermanagement team. He/She/They work(s) closely with Sales, Customer Service, andOperations to build positive, lasting relationships with our customer basethrough responsive and exceptional service.

• Evaluate the creditworthiness of new and existing customers for review and approval by management
• Proactively manage potential credit issues, including customer non-payment and order holds, identifying risk trends and communicating findings with recommended action
• Identify and resolve discrepancies with customer accounts, including reconciling major customer accounts with large volume of transactional data
• Support the Credit and Collections Manager with financial reports and audit requests where accuracy and timeliness are key
• Initiate AI driven process improvement projects to increase workflow efficiency and support the team with adoption of new AI tools in a rapidly changing technologic environment
• Assist the Credit & Collections Manager in hiring, onboarding, and developing team members; directly supervise Credit & Collections Analysts, providing day-to-day guidance on account management, collections procedures, and claims processing to ensure tasks are completed accurately and escalations are flagged in a timely manner
• Manage upward to ensure expectations are clearly defined, deliverable deadlines are agreed upon, and commitments are met
• Assist in continuously improving Credit and Collections procedures and controls, contributing to departmental goals and process efficiency
• Liaise with multiple functions of the business - including Sales, Customer Service, and Operations - to ensure customer orders are managed and released within established credit limits
• Build and maintain positive relationships with customers across the North American region, serving as a responsive and professional point of contact for account-related inquiries