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Bpo Operations Manager Jobs in Oregon (NOW HIRING)

Stefanini Group

Minimum of 2-3 years" experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations * In-depth understanding of IT or BPO industry dynamics * Critical ...

Stefanini Group

Minimum of 2-3 years" experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations * In-depth understanding of IT or BPO industry dynamics * Critical ...

Stefanini Group

Minimum of 2-3 years" experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations * In-depth understanding of IT or BPO industry dynamics * Critical ...

Deloitte

BPO/BPaaS Manager

Portland, OR · On-site

Driving the design and adoption of automated operational solutions, including ticketing and ... Digital Foundry Operate & Innovation BPO/BPaaS Manager Our Deloitte Customer team empowers ...

Nextiva

OR

We're looking for a Senior Product Manager to lead our mid-market customer experience product ... BPO operators provide exceptional customer experiences while improving operational efficiency. You ...

Instacart

Manager II, Credit & Collections

OR · Remote

... to-cash operations. Our team drives excellence across credit, collections, and AR reporting in ... You will directly manage a team of collectors and credit analysts-spanning both FTE and BPO ...

Ardent Outsourcing Services LLC

Care Supervisor

OR · Remote

Operational Reporting:Synthesize raw data into weekly and monthly "Health of the Business" reports ... of supervisory or management experience in a high-volume call center or BPO, specifically ...

Cotiviti

Business Process Optimization Retail Manager

$148K - $189K/yr

Overview The Cotiviti Retail Business Process Optimization (BPO) Team is seeking a Manager to work closely with our operations, R&D, and client teams. We are looking for an individual who is a self ...

Ghost Story Games

OR · On-site

$87K - $90K/yr

Build a customer service solution including onboarding and managing a BPO and customer service tool ... Campaign & Operational Support: * Assist with playtesting efforts including onboarding play testers ...

Foundever

... Systems integrators or CX BPO organizations * Demonstrable commercial experience in CX ... Operational Process Management: Familiarity with revenue and cost tracking, capacity management ...

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All JobsBpo Operations JobsBpo Operations Manager JobsBpo Operations Manager Jobs in Oregon

Bpo Operations Manager information

See Oregon salary details

$32.8K

$67.1K

$125.3K

How much do bpo operations manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for bpo operations manager in Oregon is $67,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $81,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by BPO operations managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What is a BPO operations manager?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a BPO operations manager?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.
What are the most commonly searched types of Bpo Operations jobs in Oregon? The most popular types of Bpo Operations jobs in Oregon are:
What are popular job titles related to Bpo Operations Manager jobs in Oregon? For Bpo Operations Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Bpo Operations Manager jobs in Oregon look for? The top searched job categories for Bpo Operations Manager jobs in Oregon are:
What cities in Oregon are hiring for Bpo Operations Manager jobs? Cities in Oregon with the most Bpo Operations Manager job openings:
Bpo Operations Manager jobs near you

Service Delivery Manager I

Stefanini Group

On-site

Full-time

Posted 21 days ago

Job description

Job Responsibilities:
  • Act as Single Point of Contact (SPOC) for client(s)
  • Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services
  • Provide leadership, direction and coach/mentor team 
  • Implement, monitor and adhere to Best Practices
  • Implement process improvements
  • Manage to Scope of Work and Change of Scopes
  • Assist with new launches or new business with client(s)
  • Assist with invoicing  
Additional Notes:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills, Licenses, Knowledge, Education and Training Requirements:
  • Bachelor"s degree or four year equivalent preferred
  • Minimum of 2-3 years" experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations
  • In-depth understanding of IT or BPO industry dynamics
  • Critical thinking and problem solving skills
  • High tolerance/evolved ability to lead and manage ambiguous situations
  • Excellent relationship skills
  • Superior verbal, written, facility and presentation skills
  • Collaboration and team leadership abilities
  • Effective time and project management skills
  • ITIL Foundations experience a plus (for ITO Service Delivery)
  • Attendance and schedule adherence are requirements of this position
  • Some travel will be required
  • May require additional project-specific training
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Education:NoneEmployment Type: FULL_TIME

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