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Bpo Operations Manager Jobs in Kansas (NOW HIRING)

MCI Careers

Operations Director

Wichita, KS · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... If you've run a hotel, managed multiple restaurants, overseen a busy construction site, or directed ...

MCI Careers

Operations Director

Wichita, KS

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...

MCI Careers

Operations Director

Wichita, KS · On-site

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...

MCI Careers

Operations Director

Wichita, KS · On-site

$80 - $120/hr

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...

MCI Careers

Operations Director

Wichita, KS · On-site

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...

MCI Careers

Contact Center Manager

Wichita, KS · On-site

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

MCI Careers

Call Center Sales Manager

Wichita, KS

As a key operational leader, you will manage and develop a team of supervisors, fostering a high ... MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI ...

MCI Careers

Call Center Sales Manager

Wichita, KS

As a key operational leader, you will manage and develop a team of supervisors, fostering a high ... MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

$60K/yr

As a key operational leader, you will manage and develop a team of supervisors, fostering a high ... MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

$60K/yr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... As a key operational leader, you will manage and develop a team of supervisors, fostering a high ...

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Showing results 21-40

All JobsBpo Operations JobsBpo Operations Manager JobsBpo Operations Manager Jobs in Kansas

Bpo Operations Manager information

See Kansas salary details

$27.6K

$56.6K

$105.7K

How much do bpo operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for bpo operations manager in Kansas is $56,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $69,100.00 per year, depending on experience, location, and employer.

What is a BPO operations manager?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a BPO operations manager?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.

What are some common challenges faced by BPO operations managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What are the most commonly searched types of Bpo Operations jobs in Kansas?

The most popular types of Bpo Operations jobs in Kansas are:

What are popular job titles related to Bpo Operations Manager jobs in Kansas?

For Bpo Operations Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Bpo Operations Manager jobs in Kansas look for?

The top searched job categories for Bpo Operations Manager jobs in Kansas are:

Bpo Operations Manager jobs near you
Infographic showing various Bpo Operations Manager job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $56,593 per year, or $27.2 per hour.

Operations Director

MCI Careers

Wichita, KS • On-site

Full-time

Re-posted 15 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you’ve run a hotel, managed multiple restaurants, overseen a busy construction site, or directed operations in a high-volume service environment, we want to hear from you.

We’re looking for a proven leader who thrives on building high-performing teams, managing complex operations, and delivering exceptional customer experiences no matter the industry.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Lead, mentor, and motivate managers, supervisors, and frontline staff to consistently exceed operational targets.
  • Oversee budgets, P&L, and resource allocation to maximize site performance and profitability.
  • Champion a culture of accountability, collaboration, and service excellence.
  • Direct all site operations, ensuring efficiency, compliance, and exceptional outcomes.
  • Introduce and manage process improvements that boost productivity and elevate the customer experience.
  • Build and maintain strong relationships with clients, stakeholders, and community partners.
  • Manage quality assurance, productivity metrics, and workforce planning.
  • Design and execute strategic sales initiatives aligned with company goals.
  • Monitor and optimize KPIs, SLAs, and operational policies for peak performance.
  • Set and manage sales forecasts and performance objectives.
  • Establish best practices to maintain market competitiveness.
  • Develop strategies to ensure outstanding customer satisfaction across all interactions.
  • Conduct market research and competitor benchmarking to guide operational decisions.
  • Prepare performance reports and analyze sales trends to drive continuous improvement.
  • Foster a high-performance, engaged, and motivated team environment.
  • Oversee payroll accuracy and timely processing.
  • Manage building operations, including maintenance and site security.
  • Partner with corporate leadership to deliver strategic initiatives.
  • Perform additional duties as required.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Proven senior leadership experience in BPO (preferred), or in hospitality, retail, construction, logistics, manufacturing, or other large-scale operational environments.
  • Demonstrated success in leading teams of 100+ in fast-paced, results-driven settings.
  • Strong commercial and financial acumen, including P&L management.
  • Exceptional communication, decision-making, and problem-solving abilities.
  • Skilled at navigating change and adapting strategies to drive growth and performance.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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