Bpo Operations Manager Jobs in Indiana (NOW HIRING)

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Primary Responsibilities:

This role reports to the Sr Mgr. Process and WMS Governance. The role's primary responsibilities include delivery of system solutions impacting SAP, JDE and the Manhattan WMS, synchronizing inventory movements and adjustments across systems and data integrity throughout the business process flow. This position will work to address stakeholders' requirements, often managing multi-functional CI projects.

As part of the North American Supply Chain Business Process Optimization (BPO) Center of Excellence, this role is responsible for integrating business process requirements into NASC Distribution Operations. Responsibilities include:

ERP

• As a business process SME, lead the development of solutions to address changing business requirements as well as gaps in current processes while mitigating risks tochange.

• Serve as Process Owner & Super User CTC-Deliver, leading ERP system validation activities.

• Act as an integrator between Host process organization and Warehouse Operations team.

• Connect with outside teams to modify or implement new business processes, support system maintenance activities and govern data quality rules to prevent poor quality data from entering the WMS.

Project Execution and CI Coordinator:

• Lead and drive initiatives to improve warehouse operations through the integration of business and operational requirements and business systems.

• Partner with cross-functional process owners to ensure BD's business requirements are communicated and correctly executed by the Warehouse Operations team through each site's WMS.

• Coordinate with DC Operations, LSS Teams and external application vendors when there are changes to requirements: (1) communicate requirement changes; (2) collaborate on the mapping and re-design of system changes to ensure it continues to meet operational, regulatory and customer requirements; (3) test the implementation of all the applications and interfaces and (4) ensure successful execution of the change.

Warehouse Management System:

• Foster process, data and configuration synchronicity/uniformity across distribution centers.

• Monitor reporting to ensure Inbound Currency, Inventory Accuracy and Master Data completeness and accuracy

• Provide oversight to Inventory movement management

System Integration:

• Serve as the business integration POC for product data, inbound receipts, inventory transactions and order fulfillment.

EXPERIENCE:

• Minimum of 5 years' experience within Supply Chain, Distribution/Transportation Operations: Industry-specific experience preferred

• Minimum of 5 years' experience in SAP and or JDE business process, specifically in Deliver space.

• Minimum of 3 years' experience working as an integral member of a project team and applying project management standard processes.

• Experience with Manhattan WMOS preferred.

EDUCATION:

• Bachelor's Degree required, preferably in Supply Chain, Logistics, Industrial Engineering or related technical field and/or 5 plus years of equivalent experience.

COMPETENCIES:

• Has a deep, end to end understanding of business processes within both Host ERP and WMS.

• Direct knowledge of distribution center operations, including order fulfillment, inventory control, shipping and receiving.

• Must demonstrate ability to influence associates in order to govern and maintain process control.

• Must be detailed oriented and have the skill sets to effectively map cross functional processes.

• Collaborative approach at all levels to issue resolution and opportunity identification

• Strong analytical, planning, and organizational skills; excellent problem-solving abilities.

• Highly self-motivated and directed, Ability to work independently on multiple projects and complete various tasks to accomplish individual and departmental goals.

• Excellent written and oral communication skills including the ability to communicate ideas in both technical and user-friendly language

CERTIFICATIONS/TRAINING

• Certified Supply Chain Professional preferred

OTHER REQUIREMENTS:

• Travel to BD warehouses will be required

• Estimated travel of 3 to 6 trips per quarter to various domestic locations

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At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

• Annual Bonus

• Potential Discretionary LTI Bonus
• Potential reimbursement of phone use

Health and Well-being Benefits

• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance

Other Well-being Resources

• Anxiety management program

• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

Retirement and Financial Well-being

• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance

Life Balance Programs

• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement

• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations

Other Life Balance Programs

• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes

Leave Programs

• Bereavement leaves
• Military leave

• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

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Optional Skills

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At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information