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Bpo Manager Jobs in Wisconsin (NOW HIRING)

Datamark, Inc.

WI · On-site

$59 - $79/hr

Client Success Manager - Back Office BPO At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation, and professional development. Our ...

New

TTEC

Recruiter - In House

Krakow, WI · Hybrid

Ability to manage competing priorities and large volumes of requisitions in a fast-paced setting. Understanding of sales KPIs, performance benchmarks, and motivational drivers in a BPO environment.

TTEC

German speaking Recruiter

Krakow, WI · Hybrid

Ability to manage competing priorities and large volumes of requisitions in a fast-paced setting. Understanding of sales KPIs, performance benchmarks, and motivational drivers in a BPO environment ...

RemoteFetch

WI · On-site

$59 - $84/hr

As a CX Quality Assurance Manager , you will lead Quality Assurance teams supporting contact center ... are, insurance, BPO, or another complex service environment. * Minimum of three (3) years of ...

New

Datamark, Inc.

WI · On-site

$77 - $94/hr

This role serves as a trusted talent advisor to hiring managers and executives, driving effective ... Previous recruitment experience in a BPO or Contact Center environment is highly preferred

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Bpo Manager information

See Wisconsin salary details

$27.8K

$82.4K

$138.8K

How much do bpo manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for bpo manager in Wisconsin is $82,440.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $117,600.00 per year, depending on experience, location, and employer.

What is a BPO manager?

A BPO Manager oversees the operations of a Business Process Outsourcing (BPO) company or department, ensuring efficient service delivery and client satisfaction. They manage teams, monitor performance metrics, and implement strategies to enhance productivity and quality. Their role also involves staffing, training, and maintaining compliance with industry standards. Successful BPO Managers possess strong leadership, communication, and problem-solving skills to drive operational excellence.

What are the typical daily responsibilities of a BPO manager?

A BPO Manager’s daily responsibilities often include overseeing team operations, monitoring key performance indicators (KPIs), and implementing process improvements to ensure service quality. They regularly hold meetings with team leads to review progress, address challenges, and ensure alignment with client expectations. In addition, BPO Managers handle escalations, coordinate with HR for staffing needs, and collaborate with clients to manage projects and resolve issues. This dynamic role involves a mix of leadership, analytics, and client-facing tasks, making it both challenging and rewarding for those who enjoy a fast-paced environment.

What are the key skills and qualifications needed to thrive in the BPO manager position, and why are they important?

To thrive as a BPO Manager, you need expertise in operations management, process optimization, team leadership, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workforce management software, and quality assurance tools—as well as certifications like Six Sigma—are often essential. Outstanding communication, conflict resolution, and motivational skills differentiate top performers in this role. These abilities ensure effective team management, high client satisfaction, and consistent achievement of performance metrics in a dynamic BPO environment.

How much is the salary of a Bpo Manager?

The salary of a BPO Manager typically ranges from $40,000 to $80,000 annually, depending on experience, location, and company size. Senior managers or those in high-cost areas may earn higher compensation, often supplemented with performance bonuses and benefits.

What is the highest position in Bpo Manager?

The highest position for a BPO manager is typically the Director or Vice President of Operations, responsible for overseeing multiple departments and strategic planning. These roles require extensive experience, leadership skills, and often involve managing large teams and budgets within the organization.

What are the most commonly searched types of Bpo jobs in Wisconsin?

The most popular types of Bpo jobs in Wisconsin are:

What are popular job titles related to Bpo Manager jobs in Wisconsin?

For Bpo Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Bpo Manager jobs in Wisconsin look for?

The top searched job categories for Bpo Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Bpo Manager jobs?

Cities in Wisconsin with the most Bpo Manager job openings:

Bpo Manager jobs near you
Infographic showing various Bpo Manager job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,440 per year, or $39.6 per hour.

Client Success Manager, BPO Back Office

Datamark, Inc.

WI • On-site

$59 - $79/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Client Success Manager - Back Office BPO

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation, and professional development. Our team is supportive, engaged, and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Client Success Managerand contribute your expertise in a role where your impact truly matters!

As a Client Success Manager specializing in BPO Back Office, you will serve as the primary point of contact for our clients, ensuring that our back office operations are aligned with and exceed client expectations. Your role will be crucial in maintaining high service standards while identifying areas for improvement and fostering account growth.

Key Responsibilities:

  • Client Relationship Management: Build and sustain robust relationships with key clients, addressing their concerns and ensuring their satisfaction with our BPO services.
  • Performance Monitoring: Analyze back office operations metrics to ensure service level agreements are met and seek opportunities for enhancements.
  • Collaborative Strategy: Collaborate with internal teams to align services with client goals and capabilities while also identifying opportunities for additional sales.
  • Proactive Communication: Regularly engage with clients to provide updates, gather feedback, and discuss potential new sales opportunities.
  • Action Planning: Develop and implement strategic action plans that drive client engagement and optimize account growth in back office operations.
  • Education: Bachelor’s degree in Business Administration, Management, or a related field.
  • Experience: Minimum of 3 years of experience in back office BPO services, with at least 2 years in a relationship management or client-facing role.
  • Knowledge: Familiarity with back office operations, metrics, and industry best practices.
  • Communication Skills: Exceptional verbal and written communication skills for effective interaction with clients and internal stakeholders.
  • Analytical Skills: Strong analytical skills to assess performance data and client feedback for service improvement.
  • Problem-Solving Skills: Proven ability to navigate conflicts and manage issues professionally.
  • Team Orientation: Ability to work collaboratively within a team-oriented environment.
  • Technical Skills: Proficiency in CRM tools (Salesforce) and Microsoft Office applications.
  • Travel Requirements: Willingness to travel occasionally for client meetings, as needed. Up to 30%

What We Offer:

  • Comprehensive Health Care:Medical, dental, and vision plans
  • Retirement Savings:401k
  • Life Insurance:Basic, voluntary, and AD&D coverage
  • Time Off:Paid time off, paid volunteer hours, and major holidays
  • Disability Coverage:Short-term and long-term disability plans
  • Professional Growth:Training and development to advance your career.
  • Wellness Resources:Support for your overall well-being.
  • Salary: $69,000 annually
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