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Bpo Category Manager Jobs (NOW HIRING)

ExlService Holdings, Inc.

$100 - $125/hr

Category Manager - Professional Services Job Info * Job Identification 14674 * Posting Date 05/26 ... legal firms, and BPO providers * Develop and manage rate cards, benchmarking, and pricing ...

Aon Corporation

Associate Category Manager

Chicago, IL · Hybrid

$73K - $88K/yr

Maintain productive relationships with colleagues on the category management team, internal stakeholders, suppliers and procurement BPO partners. * As part of the global category team, contribute to ...

Chain IQ

Sourcing BPO - Expert

Rosemont, IL · On-site

$125 - $150/hr

Sourcing BPO - Expert Location: Rosemont, US Jersey City, US Date: Sep 2, 2026 At Chain IQ, your ... management capabilities within regulated environments. The individual will provide category ...

Chain IQ

Sourcing BPO - Expert

Jersey City, NJ

... management capabilities within regulated environments. The individual will provide category ... Lead end-to-end BPO sourcing initiatives, including category strategy development, market analysis ...

Chain IQ

ND

... management capabilities within regulated environments. The individual will provide category ... Lead end-to-end BPO sourcing initiatives, including category strategy development, market analysis ...

AmNet Services, Inc.

... in BPO and Managed Services who are interested in joining our team. The Category Sourcing Expert (CSE) plays a lead role supporting Client's business goals along with cost savings and revenue ...

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Bpo Category Manager information

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$36K

$93.4K

$134.5K

How much do bpo category manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for bpo category manager in the United States is $93,410.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $110,500.00 per year, depending on experience, location, and employer.

What does a BPO Category Manager do?

A BPO (Business Process Outsourcing) Category Manager is responsible for overseeing the sourcing, procurement, and management of outsourced business services such as customer support, IT services, or finance processes. They analyze market trends, negotiate contracts with vendors, and ensure that outsourced services meet quality, cost, and compliance standards. Their role is crucial in optimizing vendor relationships and driving value for the organization through strategic outsourcing decisions.

How does a BPO Category Manager typically collaborate with cross-functional teams to optimize service delivery?

A BPO Category Manager plays a key role in bridging procurement, operations, and vendor management teams to ensure the successful delivery of outsourced services. They regularly coordinate with internal stakeholders to understand business needs, set performance benchmarks, and resolve service-related issues. This role often involves leading meetings with suppliers, negotiating contracts, and working closely with finance and legal departments to align sourcing strategies with company objectives. Effective communication and relationship management skills are essential for navigating diverse teams and achieving optimal results.

What are the key skills and qualifications needed to thrive as a BPO Category Manager, and why are they important?

To thrive as a BPO Category Manager, you need expertise in procurement, vendor management, and strategic sourcing, typically supported by a degree in business or supply chain management. Familiarity with procurement platforms like SAP Ariba, contract management tools, and relevant certifications such as CPM or CPSM is highly valued. Strong negotiation, analytical, and interpersonal skills help drive cost savings and foster effective supplier relationships. These capabilities are crucial for optimizing service delivery, reducing risks, and ensuring alignment with organizational goals in BPO operations.

What is the difference between Bpo Category Manager vs Bpo Operations Manager?

AspectBpo Category ManagerBpo Operations Manager
Primary FocusManaging specific service categories and vendor relationshipsOverseeing daily operations and service delivery
ResponsibilitiesCategory strategy, vendor negotiations, performance metricsProcess management, team supervision, client satisfaction
Required SkillsVendor management, category analysis, negotiation skillsOperational efficiency, team leadership, problem-solving
Work EnvironmentStrategic planning, cross-functional collaborationOperational oversight, direct client interaction

The Bpo Category Manager primarily focuses on managing specific service categories and vendor relationships, emphasizing strategic planning and vendor negotiations. In contrast, the Bpo Operations Manager concentrates on daily operational activities, team supervision, and ensuring service delivery. Both roles require strong communication and management skills but differ in their scope and daily responsibilities.

What are popular job titles related to Bpo Category Manager jobs?

For Bpo Category Manager jobs, the most frequently searched job titles are:

Category Manager - Professional Services

Milwaukee, WI • On-site

iShare Inc
See more jobs at iShare Incexternal

Full-time

Re-posted 2 days ago

Key responsibilities

  • Support development and execution of category strategies for professional services spend

  • Execute sourcing engagements, including issuing RFPs, conducting supplier evaluations, and negotiating contracts

  • Manage project plans and stakeholder coordination to ensure timely completion of sourcing activities

Job description

Category Manager – Professional Services 
 
Category Manager will drive end-to-end sourcing execution and category management for Professional Services spend, including consulting, advisory, IT services, legal, staffing, and BPO. The role combines hands-on sourcing delivery with category strategy & execution, commercial structuring, and stakeholder engagement to deliver cost, quality, and business outcomes. 
 
 
Responsibilities: 
  • Support development and execution of category strategies for professional services spend 
  • Identify opportunities for rate optimization, vendor consolidation, and scope rationalization 
  • Manage demand pipelines and align sourcing with organizational priorities 
  • Execute sourcing engagements across consulting firms, system integrators, staffing vendors, legal firms, and BPO providers 
  • Develop and manage rate cards, benchmarking, and pricing frameworks across service providers 
  • Negotiate resource mix, utilization assumptions, and delivery models (onshore/offshore) 
  • Managed end-to-end sourcing cycle, understand business needs, perform vendor research to identify potential participants to getting the contract signed 
  • Develop and published RFP in Ariba 
  • Conduct market research and analysis to identify potential suppliers, evaluate their capabilities, and gather market intelligence to support decision-making  
  • Lead supplier selection and qualification processes, including issuing RFIs, RFPs, and conducting supplier evaluations and negotiations  
  • Collaborate with internal stakeholders to understand their requirements and ensure the sourcing strategy meets their needs 
  • Negotiate contracts, terms, and pricing with suppliers to secure favorable agreements that optimize value while mitigating risks 
  • Manage project plan for all assigned sourcing requests from requirement gathering to contracting 
  • Negotiate contracts, terms, and pricing with suppliers to secure favorable agreements (MSA/SOW) that optimize value while mitigating risks 
  • Liaise with legal, business and supplier to finalize contracts 
  • Document and analyze supplier responses to ensure it contains valid and detailed information 
  • Co-ordination with various stakeholders (business, procurement, suppliers) for setting up meetings, presentations and other sessions 
  • Liaising with business stakeholders, procurement team and suppliers to ensure timely and successful completions of tasks and activities (related to RFx events, NDA management and contracting) 
  • Partner with business stakeholders, Finance, Legal, and delivery teams to understand requirements and drive sourcing outcomes 
  • Maintaining project plans/ tracker for all requests and sourcing events, including timely reporting to all stakeholders 
  • Track and report savings, cost avoidance, and spend visibility across professional services categories 
Qualifications: 
  • Bachelor’s Degree 
  • 5+ years of sourcing/procurement experience with a focus on professional services, consulting, advisory, BPO etc 
  • Proven experience as a Sourcing Specialist, Procurement Specialist, or similar role 
  • Strong knowledge of strategic sourcing methodologies, procurement best practices, and supplier management 
  • Must possess excellent verbal and written communication skills 
  • Good project management/ business analysis/ process analysis skills 
  • Strong organizational skills with attention to detail and ability to manage multiple priorities 
  • Professional certifications such as Certified Professional in Supply Management (CPSM) or Project Management Professional (PMP)® Certification will be a plus