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Bpo Associate Jobs (NOW HIRING)

Sagility LLC

Provisioning Associate

Concord, NC · On-site

Provisioning Associate The User Provisioning Assistant will be working directly with Operations ... BPO experience is a plus Project Management skills are a plus Location: Work@Home USAUnited States ...

Sagility

Provisioning Associate

Concord, NC

Provisioning Associate The User Provisioning Assistant will be working directly with Operations ... BPO experience is a plus Project Management skills are a plus Location: Work@Home USAUnited States ...

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Bpo Associate information

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How much do bpo associate jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for bpo associate in the United States is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BPO Associate, and why are they important?

To thrive as a BPO Associate, you need strong communication skills, problem-solving abilities, and proficiency in English, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and standard office applications is typically required. Active listening, patience, and adaptability help you manage diverse customer interactions and deliver quality service. These skills and qualities are essential to ensure customer satisfaction, efficient issue resolution, and effective teamwork in a fast-paced environment.

Is BPO an entry level job?

A BPO associate role is typically considered an entry-level job that requires basic communication skills and a high school diploma or equivalent. Many companies provide training, making it accessible to candidates without prior experience in the field.

What is BPO job?

A BPO associate is a professional who works in a Business Process Outsourcing (BPO) company, handling customer service, technical support, or back-office tasks for clients. The role often requires communication skills, computer proficiency, and the ability to follow scripts or procedures, with shifts typically including nights and weekends. BPO jobs are common in industries like telecommunications, finance, and healthcare.

What is the highest salary in BPO?

The highest salary for a BPO Associate can reach up to $40,000 to $60,000 annually, depending on experience, location, and the company's size. Senior roles or specialized positions such as team leads or process managers tend to earn higher salaries within the BPO industry.

What is the difference between Bpo Associate vs Customer Service Representative?

AspectBpo AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent, basic communication skillsHigh school diploma or equivalent, good communication skills
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, office settings
Industry UsagePrimarily in BPO/outsourcing companiesVarious industries including retail, telecom, banking
Job FocusHandling customer inquiries, data entry, supportAssisting customers, resolving issues, sales

The main difference between a Bpo Associate and a Customer Service Representative lies in their typical work environment and industry focus. Bpo Associates usually work in outsourcing call centers handling support and data tasks, while Customer Service Representatives work across various industries assisting customers directly. Both roles require similar credentials and focus on customer interaction, but their specific job functions and settings differ.

Will AI replace BPO?

AI is transforming BPO associate roles by automating routine tasks such as data entry and customer inquiries, but it is unlikely to fully replace human workers. BPO professionals will need to adapt by developing skills in areas like problem-solving, communication, and overseeing AI systems. Human oversight remains essential for complex interactions and maintaining service quality.

What are some common challenges BPO Associates face when handling customer queries, and how can they overcome them?

BPO Associates often encounter challenges such as managing high call volumes, dealing with difficult or irate customers, and adapting to rapidly changing client requirements. To overcome these challenges, associates can develop strong communication and active listening skills, stay updated with product or service knowledge, and practice patience and empathy. Most organizations also provide regular training and support, and encourage collaboration within teams to share solutions and best practices, making it easier to handle complex situations confidently.

What are BPO Associates?

BPO Associates are professionals who work in Business Process Outsourcing (BPO) companies, providing support services such as customer service, technical support, data entry, or back-office processing for client organizations. Their primary role is to handle tasks that client companies delegate to the BPO firm, often through phone, email, or chat. BPO Associates are trained to follow specific protocols, resolve customer queries, and ensure quality service delivery. The position requires good communication skills, adaptability, and the ability to work in a fast-paced environment.
What cities are hiring for Bpo Associate jobs? Cities with the most Bpo Associate job openings:
What are the most commonly searched types of Bpo jobs? The most popular types of Bpo jobs are:
What states have the most Bpo Associate jobs? States with the most job openings for Bpo Associate jobs include:
Bpo Associate jobs near you

Procurement and Vendor Operations Senior Manager

Vrtx

Boston, MA • On-site

$103K - $139K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Job Description

Position Summary

We are seeking an experienced and detail-oriented Senior Manager to support Procurement Operations and Vendor Management within Vertex's BPO-enabled operating model. Reporting to the Associate Director, the Senior Manager will play a critical role in overseeing BPO-delivered activities, monitoring performance against SLAs, enforcing procurement policy compliance, and driving continuous improvement across outsourced procurement workflows.

This role requires a strong operator with excellent analytical and communication skills, and the ability to collaborate effectively with business stakeholders, Finance, Internal Controls, Category Management, and the external BPO partner.

This role also supports operational execution across Procurement Req-to-PO, Service Desk and Vendor Master Data Management activities delivered through the BPO, serving as an operational nerve center within the retained model.

This role does not own enterprise policy, vendor contracts, or audit accountability, but plays a critical role in surfacing risks and driving operational improvements.

Key Responsibilities

BPO Operations Oversight

  • Oversee day-to-day BPO-delivered procurement operations, including requisition review, PO creation, change orders, and catalog enablement, procurement service desk support, and vendor master data management.
  • Monitor BPO performance against SLAs and KPIs (e.g., cycle time, touchless PO rate, policy compliance rate); identify performance gaps and support remediation planning.
  • Monitor volumes, backlog, aging, and quality to ensure operational stability and consistent service delivery.
  • Participate in service reviews and governance forums, including operational performance meetings and QBRs.
  • Serve as the primary day-to-day contact for offshore delivery leads, run operational calls, track performance issues, and drive resolution.

Policy & Process Compliance

  • Ensure adherence to procurement policies, approval matrices, and buying channel strategies across all BPO-delivered activity.
  • Monitor maverick spend, identify root causes, and drive sustainable compliance improvements.
  • Partner with Category Management to ensure operational execution aligns with sourcing strategies.
  • Support training and communications on procurement tools, processes, and policy updates.

Escalation & Issue Resolution

  • Serve as an escalation point for complex vendor, requisition, and PO issues not resolved at the BPO level.
  • Partner with business stakeholders, Procurement, and Accounts Payable teams to resolve urgent operational issues and maintain executional alignment in a timely manner. Coordinate with the BPO to investigate root causes of defects, delays, vendor or user complaints, and implement durable solutions, corrective actions, clarifications, and process handoff improvements. Escalate systemic or high-risk issues to the Associate Director as appropriate.

Performance Reporting & Analytics

  • Track and report on procurement operations metrics, including cycle time, exception rates, and catalog adoption.
  • Use reporting tools such as BI platforms and Excel to generate operational dashboards and insights.
  • Identify trends, risks, improvement opportunities and surface recommendations to the Associate Director.

Continuous Improvement & Digitization

  • Drive catalog adoption, self-service enablement, and guided buying compliance initiatives.
  • Identify opportunities to simplify procurement workflows and reduce manual interventions.
  • Support automation and digitization initiatives in partnership with the BPO.

Risk & Controls

  • Ensure appropriate controls are embedded within requisition-to-PO workflows.
  • Support audit and compliance activities related to procurement operations.
  • Identify operational risks and escalate mitigation strategies as appropriate.

Team Support & Development

  • Foster a culture of collaboration, accountability, and continuous improvement within the team.
  • Conduct regular performance reviews and provide coaching to support professional growth.
  • Support onboarding and training on procurement systems and processes.

Education and Experience

  • 5-8+ years of experience across Procurement Operations and Vendor Management, with demonstrated experience in Procure-to-Pay execution and vendor oversight
  • Experience managing outsourced procurement operations and vendor relationships required, including performance oversight and governance
  • Experience working in a BPO-enabled or shared services model preferred
  • Hands-on experience in Req-to-PO, Procurement Service Desk, and Vendor Master processes
  • Professional certification (e.g., CPSM, CIPS) preferred
  • Continuous improvement experience (Lean/Six Sigma) a plus

Skills and Competencies

  • Strong understanding of end-to-end Procure-to-Pay processes, policies, and best practices.
  • Knowledge of procurement systems, guided buying platforms, and ERP systems (e.g., Oracle, Coupa) and service desk/work management tools.
  • Proficiency in data analysis and reporting tools (e.g., BI platforms, Excel).
  • Strong stakeholder management and change management capabilities.
  • Analytical mindset with the ability to interpret operational metrics and translate them into actionable improvements.
  • Exceptional communication and interpersonal skills to effectively manage teams and collaborate with stakeholders.
  • Proven ability to work under pressure, meet deadlines, and manage multiple priorities.
  • Strong operational discipline, prioritization, and problem-solving skills.

Key Attributes

  • High level of integrity and commitment to compliance, accuracy, and operational excellence.
  • Results-driven with a focus on continuous improvement and value realization.
  • Collaborative and adaptable, with a global mindset and the ability to work across diverse teams and cultures.
  • Proactive in identifying and escalating issues to appropriate stakeholders.
  • Strong business acumen and ability to align procurement operations with organizational objectives.

#LI-AA1

#LI-Hybrid

Pay Range:

$134,400 - $201,600

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com

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