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Bpo Associate Jobs (NOW HIRING)

MCI Careers

Bank Associate Mid-Shift

Savannah, GA · On-site

$13.21 - $16.45/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are seeking a motivated and customer-focused Bank Associate to join our team providing essential ...

MCI Careers

Bank Associate - Mid-Shift

Savannah, GA · On-site

$13.21 - $16.45/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are seeking a motivated and customer-focused Bank Associate to join our team providing essential ...

MCI Careers

Bank Associate - Mid-Shift

Savannah, GA · On-site

$11.25 - $15.25/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are seeking a motivated and customer-focused Bank Associate to join our team providing essential ...

MCI Careers

Bank Associate Evening Shift

Savannah, GA · Remote

$13.21 - $16.45/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We're looking for a reliable and customer-oriented Evening Bank Associate to provide essential ...

MCI Careers

Bank Associate - Evening Shift

Savannah, GA · Remote

$11.25 - $15.25/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We're looking for a reliable and customer-oriented Evening Bank Associate to provide essential ...

MCI Careers

Bank Associate 4x10 Shift

Savannah, GA · On-site

$13.21 - $16.45/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We're hiring a dependable and service-driven Bank Associate to join our team. This structure allows ...

MCI Careers

Bank Associate - Evening Shift

Savannah, GA · On-site

$11.25 - $15.25/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We're looking for a reliable and customer-oriented Evening Bank Associate to provide essential ...

MCI Careers

Bank Associate - 4x10 Shift

Savannah, GA · On-site

$13.21 - $16.45/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We're hiring a dependable and service-driven Bank Associate to join our team. This structure allows ...

MCI Careers

Bank Associate - 4x10 Shift

Savannah, GA · On-site

$11.25 - $15.25/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We're hiring a dependable and service-driven Bank Associate to join our team. This structure allows ...

Instacart

Vendor Operations Senior Associate

OR · On-site +1

BPO vendor performance is monitored daily, with KPI variances surfaced quickly and root cause analysis driving timely corrective action across the network. * Scorecards, dashboards, and operational ...

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Bpo Associate information

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How much do bpo associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for bpo associate in the United States is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.67 per hour, depending on experience, location, and employer.

What is a BPO associate?

BPO Associates are professionals who work in Business Process Outsourcing (BPO) companies, providing support services such as customer service, technical support, data entry, or back-office processing for client organizations. Their primary role is to handle tasks that client companies delegate to the BPO firm, often through phone, email, or chat. BPO Associates are trained to follow specific protocols, resolve customer queries, and ensure quality service delivery. The position requires good communication skills, adaptability, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a BPO associate?

To thrive as a BPO Associate, you need strong communication skills, problem-solving abilities, and proficiency in English, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and standard office applications is typically required. Active listening, patience, and adaptability help you manage diverse customer interactions and deliver quality service. These skills and qualities are essential to ensure customer satisfaction, efficient issue resolution, and effective teamwork in a fast-paced environment.

What are some common challenges BPO associates face when handling customer queries, and how can they overcome them?

BPO Associates often encounter challenges such as managing high call volumes, dealing with difficult or irate customers, and adapting to rapidly changing client requirements. To overcome these challenges, associates can develop strong communication and active listening skills, stay updated with product or service knowledge, and practice patience and empathy. Most organizations also provide regular training and support, and encourage collaboration within teams to share solutions and best practices, making it easier to handle complex situations confidently.

What is the difference between Bpo Associate vs Customer Service Representative?

AspectBpo AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent, basic communication skillsHigh school diploma or equivalent, good communication skills
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, office settings
Industry UsagePrimarily in BPO/outsourcing companiesVarious industries including retail, telecom, banking
Job FocusHandling customer inquiries, data entry, supportAssisting customers, resolving issues, sales

The main difference between a Bpo Associate and a Customer Service Representative lies in their typical work environment and industry focus. Bpo Associates usually work in outsourcing call centers handling support and data tasks, while Customer Service Representatives work across various industries assisting customers directly. Both roles require similar credentials and focus on customer interaction, but their specific job functions and settings differ.

What cities are hiring for Bpo Associate jobs?

Cities with the most Bpo Associate job openings:

What are the most commonly searched types of Bpo jobs?

The most popular types of Bpo jobs are:

What states have the most Bpo Associate jobs?

States with the most job openings for Bpo Associate jobs include:

What are popular job titles related to Bpo Associate jobs?

For Bpo Associate jobs, the most frequently searched job titles are:

Bpo Associate jobs near you

Associate Director, Customer Experience Operations

New York, NY • On-site, Remote

Ro
See more jobs at Roexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.
 
Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents-earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

As the Associate Director of Customer Experience at Ro, you'll own the performance, health, and evolution of our outsourced Member Experience operations, partnering closely with multiple BPO providers and sites to deliver high-quality, consistent care to our patients. You'll lead and develop senior Customer Experience Leaders who oversee frontline teams within our BPO partners, ensuring Ro's standards are met at scale through strong leadership, clear expectations, and disciplined performance management.

In this role, you'll operate as the primary owner of BPO outcomes. You'll set the operating rhythm for outsourced support, hold partners and leaders accountable to service goals, and build an environment where teams feel supported, empowered, and proud of the care they deliver - regardless of location or partner. While your focus will be on external teams, you'll collaborate closely with internal stakeholders to ensure alignment and consistency across the broader Patient Experience organization.

You'll bring a mindset of thoughtful, scalable operations, helping us work smarter by streamlining workflows, strengthening processes, and leveraging tools like CRM platforms, automation, and AI to enhance support without losing the human connection. You use data not just to measure outcomes, but to understand people - translating insights into meaningful actions that improve both the patient experience and the day-to-day lives of BPO teams.

What You'll Do:

  • Own the end-to-end performance of Ro's outsourced Member Experience operations across multiple BPO partners, sites, and support channels (e.g., chat, messaging, email, voice), with accountability for service quality, productivity, staffing health, and overall operational effectiveness

  • Lead, coach, and develop senior CX Leaders within BPO environments, setting clear expectations for performance, consistency, and growth while building strong leadership capability at scale

  • Establish and evolve the operating model for outsourced, omnichannel support, including performance frameworks, staffing alignment, escalation paths, and operating rhythms that ensure teams are set up for success and aligned to Ro's standards

  • Serve as the primary partner to BPO leadership teams, driving accountability through clear goals, calibrated coaching and QA expectations, and a culture of continuous improvement

  • Design and implement scalable workflows, SOPs, and knowledge tools that enable consistent, high-quality support across all external teams and channels

  • Partner closely with QA, Capacity Planning, and Strategy to identify systemic performance gaps and lead targeted, data-driven interventions across sites, vendors, and channels

  • Leverage tools such as Zendesk, AI-enabled workflows, macros, automations, and chatbots to streamline operations, improve efficiency, and enhance the patient experience without losing the human touch

  • Regularly analyze performance data across volume, quality, satisfaction, and efficiency - by channel and site - proactively identifying trends, risks, and opportunities for improvement

  • Champion the voice of the patient by translating frontline and performance insights into clear recommendations for Product, Pharmacy, and Engineering partners to improve the end-to-end, omnichannel experience

  • Lead large-scale change management efforts across BPO partners, including structured rollout plans, documentation, training, and reinforcement to ensure adoption and sustained impact

  • Build and sustain a high-trust, performance-driven culture within outsourced teams, where leaders and frontline agents feel supported, empowered, and connected to Ro's mission

What You'll Bring to the Team:

  • 5+ years of experience in customer support, patient experience, or service operations, with increasing scope and ownership in complex, scaled environments

  • 3+ years of direct ownership of BPO or offshore operations (required), including managing performance across multiple sites and/or vendors

  • 3-5+ years of people leadership experience, including leading managers or senior leaders, with a strong track record of developing high-performing teams

  • Experience owning omnichannel support operations (e.g., chat, messaging, email, voice) and driving consistency across channels at scale

  • Hands-on familiarity with CRM and customer communications platforms (e.g., Zendesk), including automation, macros, and AI-enabled workflows - with the ability to partner effectively on tooling strategy and adoption

  • Strong data fluency, with demonstrated experience analyzing performance across volume, quality, satisfaction, and efficiency, and translating insights into operational action

  • Proven ability to design and implement standardized workflows, SOPs, and scalable process improvements across distributed or outsourced teams

  • Excellent cross-functional collaboration and communication skills, with the ability to influence stakeholders across Product, Engineering, Pharmacy, QA, and Strategy

  • Comfort operating in a fast-paced, high-growth environment, balancing near-term execution with long-term operational thinking

We've Got You Covered:

  • Full medical, dental, and vision insurance + OneMedical membership

  • Healthcare and Dependent Care FSA

  • 401(k) with company match

  • Flexible PTO

  • Wellbeing + Learning & Growth reimbursements

  • Paid parental leave + Fertility benefits

  • Pet insurance

  • Student loan refinancing

  • Virtual resources for mindfulness, counseling, and fitness

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

The target base salary for this position ranges from $152,000 - $175,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.


Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro'ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
 
At Ro, we believe that our diverse perspectives are our biggest strengths - and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
 
Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected].
 
See our California Privacy Policy here.
We may use automated tools, including artificial intelligence (AI), to assist with parts of our recruiting and hiring process, such as reviewing applications, evaluating resumes, and assessing responses or job-related qualifications. These tools are used to support our recruitment team and do not replace human judgment. Final hiring decisions are made by humans.
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