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Bpo Associate Jobs in California (NOW HIRING)

Fairygodboss

BPO District Manager

San Diego, CA · On-site

$66.10 - $143.10/hr

In addition to cloud‑based HR solutions, strategically cross‑sell with other ADP associates by putting the spotlight on ADP's products and solutions. * Serve as a trusted advisor to your clients.

New

Guardant Health

Director, Client Services

Palo Alto, CA · On-site

$181.80 - $250/hr

Own national performance for a team of 100+ Client Services Associates and leaders aligned to a ... Experience working with BPO/vendor partners is a plus*** **Oncology experience preferred*

Abzena Inc.

QA Specialist

San Diego, CA · On-site

$90K - $125K/yr

Act as BPO for the Batch Disposition process at Abzena San Diego. This includes ownership of the ... Ability to manage a team and ensure development of respective associates. $90,000 - $125,000 a year ...

All JobsBpo Associate JobsBpo Associate Jobs in California

Bpo Associate information

See California salary details

$10

$19

$32

How much do bpo associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for bpo associate in California is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BPO associate?

To thrive as a BPO Associate, you need strong communication skills, problem-solving abilities, and proficiency in English, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and standard office applications is typically required. Active listening, patience, and adaptability help you manage diverse customer interactions and deliver quality service. These skills and qualities are essential to ensure customer satisfaction, efficient issue resolution, and effective teamwork in a fast-paced environment.

What is the difference between Bpo Associate vs Customer Service Representative?

AspectBpo AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent, basic communication skillsHigh school diploma or equivalent, good communication skills
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, office settings
Industry UsagePrimarily in BPO/outsourcing companiesVarious industries including retail, telecom, banking
Job FocusHandling customer inquiries, data entry, supportAssisting customers, resolving issues, sales

The main difference between a Bpo Associate and a Customer Service Representative lies in their typical work environment and industry focus. Bpo Associates usually work in outsourcing call centers handling support and data tasks, while Customer Service Representatives work across various industries assisting customers directly. Both roles require similar credentials and focus on customer interaction, but their specific job functions and settings differ.

What are some common challenges BPO associates face when handling customer queries, and how can they overcome them?

BPO Associates often encounter challenges such as managing high call volumes, dealing with difficult or irate customers, and adapting to rapidly changing client requirements. To overcome these challenges, associates can develop strong communication and active listening skills, stay updated with product or service knowledge, and practice patience and empathy. Most organizations also provide regular training and support, and encourage collaboration within teams to share solutions and best practices, making it easier to handle complex situations confidently.

What is a BPO associate?

BPO Associates are professionals who work in Business Process Outsourcing (BPO) companies, providing support services such as customer service, technical support, data entry, or back-office processing for client organizations. Their primary role is to handle tasks that client companies delegate to the BPO firm, often through phone, email, or chat. BPO Associates are trained to follow specific protocols, resolve customer queries, and ensure quality service delivery. The position requires good communication skills, adaptability, and the ability to work in a fast-paced environment.

Do Bpo Associate jobs require a degree?

Bpo Associate jobs typically do not require a college degree, but a high school diploma or equivalent is usually preferred. Employers often look for good communication skills, basic computer knowledge, and customer service abilities rather than formal education credentials.
What are the most commonly searched types of Bpo jobs in California? The most popular types of Bpo jobs in California are:
What cities in California are hiring for Bpo Associate jobs? Cities in California with the most Bpo Associate job openings:
Bpo Associate jobs near you

Bank Protection Officer (BPO)

Allied Universal

San Jose, CA • On-site

$28/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 22 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,550 frontline employees who took The Breakroom Quiz

77th of 116 rated security

Job description

Overview
Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Pay Rate: $28.00 / Hour
**CLIENT CONTRACTUAL REQUIREMENTS**
- 1+ Years' Armed Security/Law Enforcement/Military Experience
- 21+ Years of Age
- .40 Caliber Endorsement (CA Only)
- Armed Guard Card/License
- Client Requires Proof of HS Diploma/GED
- Security Experience - 2+ Years
Location: Armed Security Officer - Financial Institution - San Jose, CA.
Schedule: Full Time, Morning and Afternoon Shifts, Varied Days (Open availability including weekends)
Perks: Competitive Pay, Weekly and Daily Pay, Growth Opportunities, and Benefit Package
Allied Universal® is hiring a Bank Protection Officer (BPO). The Bank Protection Officer will maintain visible position in exterior locations of retail banking centers, providing deterrence of criminal activity and misconduct. The Bank Protection Officer may be expected to handle potential conflict and must be able to interact with bank customers and associates in a courteous manner.
RESPONSIBILITIES:
  • Perform security patrols of designated areas on foot or in vehicle
  • Watch for irregular or unusual conditions that may create security concerns or safety hazards
  • Sound alarms or calls police or fire department in case of fire or presence of unauthorized persons
  • Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
  • Permit authorized persons to enter property and monitors entrances and exits
  • Observe departing personnel to protect against theft of company property and ensures that authorized removal of property is conducted within appropriate client requirements
  • Investigate and prepare reports on accidents, incidents, and suspicious activities; maintain written logs as required by the post
  • Aid customers, employees, and visitors in a courteous and professional manner
  • Make emergency notifications as necessary pursuant to site Post Orders
  • Make productivity and cost reduction recommendations to management
  • Make recommendations for physical security surveys and post orders

QUALIFICATIONS (MUST HAVE):
  • Must possess a high school diploma or equivalent
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Current driver's license if driving a company or customer-owned vehicle
  • Must possess a minimum of one (1) year of previous security, safety, and/or protective experience such as law enforcement, military service with a favorable discharge, or Transportation Security Administration (TSA)
  • Be at least twenty-one (21) years of age
  • Be able to operate radio or telephone equipment and/or console monitors
  • Demonstrated ability to interact cordially and communicate with the public
  • Effective oral and written communication
  • Problem solving skills
  • Active listening skills
  • Assess and evaluate situations effectively
  • Identify critical issues quickly and accurately
  • Compile, sort, and interpret data
  • Research, investigate, compile information
  • Mediate conflict with tact, diplomacy
  • Write informatively, clearly, and accurately
  • Teamwork
  • Attention to detail

PREFERRED QUALIFICATIONS (NICE TO HAVE):
  • Graduate of a Certified Public Safety Academy (military or civilian) or verified work experience in the law enforcement, adult corrections, or firefighter field
  • College degree in law enforcement or criminal justice related studies
  • Current or prior active military service

BENEFITS:
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k)plan, subject to eligibility requirements
  • Seven holidays annually paid at time and a half, if worked
  • 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. PPO14417
Requisition ID
2026-1636180

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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