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Bookings Manager Jobs in Reston, VA (NOW HIRING)

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$100K/yr

Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our headquarters in Manassas, Virginia . This onsite leadership role is ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our headquarters in Manassas, Virginia . This onsite leadership role is ...

Fleetwood Farm Winery

Event Sales Manager

Leesburg, VA · On-site

Manage the sales pipeline, bookings, follow-up, and conversion activity through the company's CRM. * Build and maintain strong relationships with clients, wedding planners, corporations, hotels ...

Wine Industry Expo

Event Sales Manager

Leesburg, VA · On-site

$60 - $80/hr

Manage the sales pipeline, bookings, follow-up, and conversion activity through the company's CRM. * Build and maintain strong relationships with clients, wedding planners, corporations, hotels ...

New

DIMENSION MASTER

SALES MANAGER

Arlington, VA · On-site

The Role As a Sales Manager, you generate revenue by developing and maintaining relationships with clients, booking businesses, and supporting hotel sales strategies. You focus on group sales ...

DIMENSION MASTER

SALES MANAGER

Arlington, VA · On-site

$60 - $80/hr

The Role As a Sales Manager, you generate revenue by developing and maintaining relationships with clients, booking businesses, and supporting hotel sales strategies. You focus on group sales ...

Dimension Hospitality

SALES MANAGER

Arlington, VA · On-site

$58K - $65K/yr

The Role As a Sales Manager, you generate revenue by developing and maintaining relationships with clients, booking businesses, and supporting hotel sales strategies. You focus on group sales ...

Marriott

Sales Manager

Arlington, VA · On-site

The Role As a Sales Manager , you generate revenue by developing and maintaining relationships with clients, booking businesses, and supporting hotel sales strategies. You focus on group sales ...

Marriott International

Sales Manager

Arlington, VA · On-site

The Role As a Sales Manager , you generate revenue by developing and maintaining relationships with clients, booking businesses, and supporting hotel sales strategies. You focus on group sales ...

Chiwinery

Wedding Sales Manager

Washington, DC · On-site

$80 - $100/hr

Managing all social event inquiries * Taking clients through the full sales process from ... Responding to inquiries, conducting qualifying calls, booking appointments * Conducting on-site ...

DHS Brand

Sales Manager

Washington, DC · On-site

$60 - $80/hr

SALES MANAGER Reports to: Director of Sales & Marketing Salary Range: $60,000 - $65,000 annually ... This position is responsible for generating guest room and meeting space bookings by identifying ...

Donohoe Hospitality

Sales Manager

Washington, DC · On-site

$65K/yr

SALES MANAGER Reports to: Director of Sales & Marketing Salary Range: $60,000 - $65,000 annually ... This position is responsible for generating guest room and meeting space bookings by identifying ...

Hand & Stone

ASSISTANT SPA MANAGER - RESTON

Reston, VA · On-site

$17 - $21/hr

... General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who ... Support strong performance in call handling and booking conversion Lead the Front Desk * Own daily ...

Marriott

FLEX Sales Manager

Bethesda, MD · Hybrid

Processes business correspondence and creates contracts and other related booking documentation as ... CORE WORK ACTIVITIES Managing Sales Activities Handles eligible customer inquiries and group ...

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All JobsBookings JobsBookings Manager JobsBookings Manager Jobs in Reston, VA

Bookings Manager information

See Reston, VA salary details

$40.6K

$80.6K

$126.4K

How much do bookings manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for bookings manager in Reston, VA is $80,564.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $92,600.00 per year, depending on experience, location, and employer.

What are some typical challenges a bookings manager faces when coordinating multiple events or reservations simultaneously?

One of the primary challenges for a Bookings Manager is efficiently managing overlapping schedules, ensuring that double-bookings or resource conflicts do not occur. This often involves meticulous attention to detail, strong organizational skills, and the ability to quickly adapt to last-minute changes or cancellations. Bookings Managers also need to communicate clearly and regularly with clients, vendors, and internal teams to ensure all logistics are handled smoothly. Leveraging booking management software and maintaining up-to-date records can help overcome these challenges and ensure successful coordination.

What are the key skills and qualifications needed to thrive as a bookings manager, and why are they important?

To thrive as a Bookings Manager, you need strong organizational skills, attention to detail, and experience in scheduling and coordinating events or reservations, often supported by a relevant degree or background in hospitality or administration. Familiarity with booking and reservation software (such as Opera, Eventbrite, or Salesforce), and proficiency in office productivity tools are typically required. Excellent communication, negotiation, and problem-solving abilities help build client relationships and address issues efficiently. These skills ensure seamless booking processes, maximize occupancy or event success, and contribute to positive client satisfaction and business growth.

What is the difference between Bookings Manager vs Event Coordinator?

AspectBookings ManagerEvent Coordinator
CredentialsExperience in sales, customer service, or hospitality; sometimes certifications in event managementEvent planning certifications, organizational skills, experience in event setup
Work EnvironmentOffice-based, client-facing, often within hospitality, entertainment, or corporate sectorsOn-site at event locations, coordinating logistics and vendors
Employer & IndustryHotels, event venues, entertainment companiesEvent planning firms, corporate event departments, wedding venues
Search & Comparison IntentLooking for roles managing bookings and reservationsLooking for roles planning and executing events

The main difference is that a Bookings Manager focuses on managing reservations and scheduling for clients or venues, while an Event Coordinator handles the overall planning and execution of events. Both roles require strong organizational skills, but their daily tasks and focus areas differ significantly.

How to become a bookings manager?

To become a bookings manager, candidates typically need experience in hospitality, event planning, or sales, along with strong organizational and communication skills. A relevant bachelor's degree and proficiency with booking software or management tools can enhance prospects. Gaining industry-specific certifications may also improve job opportunities.

What does a bookings manager do?

A bookings manager is responsible for scheduling and coordinating appointments, reservations, or events for clients or organizations. They often use booking software or systems to manage calendars, ensure availability, and communicate with clients. Strong organizational and communication skills are essential for this role.

What are popular job titles related to Bookings Manager jobs in Reston, VA?

For Bookings Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Bookings Manager jobs in Reston, VA look for?

The top searched job categories for Bookings Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Bookings Manager jobs?

Cities near Reston, VA with the most Bookings Manager job openings:

Bookings Manager jobs near you
Infographic showing various Bookings Manager job openings in Reston, VA as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $80,564 per year, or $38.7 per hour.

Call Center Manager (On-Site)

F.H. Furr

Manassas, VA • On-site

$100K/yr

Full-time

Re-posted 24 days ago

F.H. Furr rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

201st of 283 rated repair and maintenance companies

Job description

OverviewCall Center Manager (Onsite - Manassas, VA)Position Summary

F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our headquarters in Manassas, Virginia. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA. 

Key ResponsibilitiesTeam Leadership & Performance Management
  • Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
  • Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
  • Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
  • Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
  • Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.
Customer Experience & Escalation Management
  • Manage escalated customer concerns and ensure timely, professional resolution.
  • Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
  • Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
  • Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.
Contact Center Operations
  • Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
  • Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
  • Assign and maintain agent skill groups and routing configurations.
  • Generate and analyze daily, weekly, and monthly operational reports.
  • Track and communicate key performance metrics to leadership.
Cross-Functional Partnership
  • Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
  • Support coordination between the contact center and field teams to ensure seamless customer experiences.
  • Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.
Administrative & Compliance Responsibilities
  • Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
  • Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
  • Maintain accurate documentation related to coaching, performance management, and employee development.
  • Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.
What We're Looking For
  • Previous management or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
  • Strong coaching, communication, and employee development skills.
  • Experience managing KPIs, service levels, conversion metrics, and quality performance.
  • Ability to analyze operational data and drive continuous improvement.
  • Strong problem-solving and escalation management capabilities.
  • Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
  • Ability to thrive in a fast-paced, high-volume service organization.
  • HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.
Success Measures
  • Service Level Achievement
  • Appointment Booking & Conversion Rates
  • Customer Satisfaction (CSAT)
  • Quality Assurance Scores
  • Membership Performance & Retention
  • Agent Productivity, Utilization & Adherence
  • Attendance, Engagement & Retention
  • Escalation Resolution Effectiveness
  • Coaching & Employee Development Outcomes
  • Payroll Accuracy & Operational Compliance
Work Location

Onsite - Manassas, VA (F.H. Furr Headquarters)

Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.

F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.

Posted Min Pay RateUSD $70,000.00/Yr.Posted Max Pay RateUSD $100,000.00/Yr.Employment Type: FULL_TIME

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