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Boarding Assistant Jobs (NOW HIRING)

MSPCA-Angell

Boarding Assistant

Boston, MA · On-site

$20 - $21/hr

The Boarding Assistant works collaboratively with the other Angell staff to provide the highest quality pet care to animals in the care of Angell's Boarding and Grooming Department. This position is ...

MSPCA Angell

Boarding Assistant

Boston, MA

$20/hr

The Boarding Assistant works collaboratively with the other Angell staff to provide the highest quality pet care to animals in the care of Angell's Boarding and Grooming Department. This position is ...

MSPCA - Angell

Boarding Assistant

Boston, MA · On-site

$20 - $21/hr

The Boarding Assistant works collaboratively with the other Angell staff to provide the highest quality pet care to animals in the care of Angell's Boarding and Grooming Department. This position is ...

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What is the difference between Boarding Assistant vs Bus Driver?

AspectBoarding AssistantBus Driver
Required CredentialsHigh school diploma or equivalent; background checksCommercial driver's license (CDL); background checks
Work EnvironmentSchool or transportation facilities; assisting studentsDriving school buses; on the road
Employer & IndustrySchools, transportation companiesSchool districts, transportation services

While both roles support student transportation, Boarding Assistants focus on helping students board safely and managing their behavior, whereas Bus Drivers operate the vehicle and ensure safe transportation. Both roles often require background checks and work within school transportation environments, but their primary responsibilities differ.

What are some common challenges a Boarding Assistant faces when supporting students in a residential setting?

Boarding Assistants often encounter challenges such as managing diverse student personalities, addressing homesickness, and ensuring a safe, inclusive living environment. They need to balance being approachable mentors while upholding school policies and maintaining discipline. Effective communication and conflict resolution skills are essential, as Boarding Assistants frequently mediate between students or handle concerns that arise outside of classroom hours. The role can be demanding during evenings and weekends, but it offers meaningful opportunities to positively impact students’ well-being and personal growth.

What are the key skills and qualifications needed to thrive as a Boarding Assistant, and why are they important?

To thrive as a Boarding Assistant, you need a background in childcare, basic first aid training, and experience working with young people, often supported by relevant certifications or safeguarding checks. Familiarity with boarding management systems, incident reporting tools, and communication platforms is typically required. Strong interpersonal skills, empathy, and the ability to handle sensitive situations with discretion help build trust with students and colleagues. These skills and qualities are crucial to providing a safe, supportive, and well-organized boarding environment for students.

What are Boarding Assistants?

Boarding Assistants are staff members who support the daily operations and welfare of students living in boarding schools or residential facilities. Their responsibilities often include supervising students outside of class hours, assisting with pastoral care, organizing activities, and ensuring a safe and supportive environment. Boarding Assistants play a key role in fostering a positive community, addressing students' needs, and serving as a point of contact between students and other staff. They may also help with administrative tasks, emergency situations, and maintaining discipline. Overall, their work ensures that students have a comfortable and enriching experience while living away from home.
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Boarding Assistant jobs near you
Boarding Assistant

Boarding Assistant

MSPCA-Angell

Boston, MA • On-site

$20 - $21/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 23 days ago

Job description

This is a full-time 40 hour a week position.
Compensation: $20-$21/hr
THE POSITION:
The Boarding Assistant works collaboratively with the other Angell staff to provide the highest quality pet care to animals in the care of Angell's Boarding and Grooming Department. This position is responsible for overall monitoring, care and comfort of healthy boarding guests in our Boarding Wards and as needed.
Some of the duties include:
  • Provide and ensure quality pet care, including walking, restraining, and overall monitoring, care, and comfort of all canine and feline guests
  • Collect/wash/dry daily laundry, performs stocking, cleaning, and general upkeep of Boarding Wards.
  • Proper restraint during bathing, nail trims, and brushing services, including assisting with grooms as requested by Groomer.
  • Maintain all working areas in a clean and orderly fashion.
  • Effectively triage urgent and emergent findings and follow all department protocols for referring for and or obtaining veterinary care as needed.
  • Transport animals safely while adhering to hospital policies and procedures.
  • Complete all required paperwork, electronic and hardcopy records neatly and accurately.
  • Maintain and track all client belongings.
  • Ensure all boarders are booked-in appropriately and that cages are not double booked.
  • Administer and properly document boarder's medications/supplements according to the owners' written instructions.
  • Administer and properly document boarder's feedings according to the owners' written instructions.
  • Provide guidance and support to all staff members in the areas of patient care and department operations.
  • Communicate and work closely with Boarding and Grooming Manager, as well as other department leadership as needed.
  • Build and maintain strong relationships with pet owners by guiding clients on services and policies, addressing concerns, and delivering exceptional customer service.
  • Process general information calls regarding boarding and grooming services offered.
  • Process and document client calls and messages, and document all client communications according to the department guidelines.
  • Provide detailed instructions and information to clients over the phone when scheduling boarding appointments including process, policies, and procedures.
  • Appropriately perform client screenings to determine boarding eligibility as defined by department guidelines.
  • Accurately book boarders including drop off appointment and cage assignment.
  • Explain hospital processes and policies including appointments and procedures.
  • Address client questions and concerns, collaborating with hospital staff as needed to maintain accuracy and client satisfaction.
  • Participate in providing financial estimates and addressing questions about estimates.
  • Inform client about deposit policy and payment methods.
  • Accurate preparation of drop off packets and Instinct OTW board entry.

WHO WE ARE:
The Boston MSPCA-Angell is one of the oldest and most venerable humane organizations in the world, and working in an environment that clearly delivers on its mission of advancing the health and welfare of animals adds an important dimension to our work.
APPLICANT REQUIREMENTS:
Education
  • High School Diploma or GED required
  • Associate's or Bachelor's degree preferred
  • Fear Free preferred

Experience
  • A minimum of 6 months of animal handling experience preferred
  • A minimum of 6 months of customer service experience required

OUR BENEFITS:
Our compensation package includes health, dental and life insurance, 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, employee discounts for pet health care, and free on-site parking.
If you are interested in working for an organization where your work is an important part of a respected and caring non-profit, this may be the career change you are looking for.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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