Blizzard Customer Support Jobs (NOW HIRING)

Team Name:
Battle.net & Online Products
Job Title:
Senior Software Engineer I
Requisition ID:
R027754
Job Description:
The intersection of business, technology, and user experience
Blizzard Entertainment is looking for a talented Senior Software Engineer experienced in C# .NET application development to help us design, implement, and maintain our internal and customer-facing applications for customer support. In collaboration with designers, product managers, and other software engineers, you will contribute to the Blizzard Support web site and our proprietary customer support software that Game Masters use to deliver an epic support experience.
The software you write will integrate with services from game development and platform teams at Blizzard so that our players and Game Masters can resolve any issue they encounter. Our team loves Blizzard games, and we care deeply about ensuring everyone can fully enjoy our games; if you do too, then this is the team for you!
This role is open to remote work.
Responsibilities

• Design and implement innovative solutions to deliver an epic support experience to Blizzard customers and Game Masters (customer support representatives)

• Provide technical leadership across Service Technologies with respect to backend systems development

• Collaborate and communicate with business analysts, designers, producers, and partner team members throughout the development process

• Document and share best practices with engineers across Blizzard

• Diagnose and resolve live operations issues, occasionally during non-traditional work hours

• Crosstrain peers and mentor junior engineers across Service Technologies

Requirements

• 8+ Years of Professional software engineering experience
• Good working knowledge of C#, Microsoft .NET Framework, and .NET ASP.NET Core

• Good working knowledge service-oriented application design patterns

• Experience designing systems and APIs with high uptime requirements

• Working knowledge of software quality best practices such as unit and integration testing

• Surface knowledge of Docker containerization and CI/CD Tools

• Analytical and Troubleshooting skills

• Passion for software development and learning

• Bachelor's degree in computer science, Information Technology, or equivalent industry experience

Plusses

• Knowledge of Blizzard Games and Services

• Experience with Google Cloud Platform and Amazon Web Services

• Experience with Kubernetes and Linux

• Experience hardening applications and enforcing security best-practices

• Experience with front-end frameworks such as React or Angular

• Experience with observability, analytics, and reporting solutions

• Experience collaborating in large multi-disciplinary teams

• Contributions to Open Source and personal projects

Your Platform
Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry's most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android.
Our World
Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!
Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered!
The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.
We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.
Rewards
We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.
In the U.S., the standard base pay range for this role is $102,800.00 - $190,204.00 Annual. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role's range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.