Overnight Blizzard Customer Support Jobs (NOW HIRING)

The intersection of business, technology, and user experience

Blizzard Entertainment is looking for a talentedSeniorSoftwareEngineer experienced inC#.NETapplication development to help us design, implement, andmaintainour internaland customer-facingapplications for customer support.In collaboration withdesigners, product managers, and other software engineers,you will contribute to the Blizzard Support web site and our proprietary customer support software that Game Mastersuseto deliver an epic support experience.

The software you write will integrate with services from game development and platform teams at Blizzard so that our players and Game Masters can resolve any issue theyencounter.Our team loves Blizzard games, and we care deeply about ensuring everyone canfullyenjoy our games; if you do too,thenthis is the team for you!

This role is open to remote work.

Responsibilities

• Design and implement innovative solutions to deliver an epic support experience to Blizzard customers and Game Masters (customer support representatives)

• Provide technical leadership across Service Technologies with respect to backend systems development

• Collaborate and communicate with business analysts, designers, producers, and partner team members throughout the development process

• Document and share best practices with engineers across Blizzard

• Diagnose and resolve live operations issues, occasionally during non-traditional work hours

• Crosstrainpeers and mentor junior engineers across Service Technologies

Requirements

• 8+ Years of Professional software engineering experience
  

• Good working knowledge ofC#,Microsoft .NET Framework, and .NET ASP.NET Core

• Good working knowledge service-oriented application design patterns

• Experience designing systems and APIs with high uptime requirements

• Working knowledge of software quality best practices such as unit and integration testing

• Surface knowledge ofDocker containerization and CI/CD Tools

• Analytical and Troubleshooting skills

• Passion for software development and learning

• Bachelor's degree in computer science, Information Technology, or equivalent industry experience

Plusses

• Knowledge of Blizzard Games and Services

• Experience with Google Cloud Platform and Amazon Web Services

• ExperiencewithKubernetesand Linux

• Experience hardening applications and enforcing security best-practices

• Experience with front-end frameworks such as React or Angular

• Experience with observability, analytics, and reporting solutions

• Experience collaborating in large multi-disciplinary teams

• Contributions to Open Source and personal projects

Your Platform

Best known for iconic video game universes including Warcraft, Overwatch, Diablo, and StarCraft, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which wasacquiredby Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry's most critically acclaimed and genre-defining games over the last 30 years, witha track recordthat includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net, Xbox, PlayStation, Nintendo Switch, iOS, and Android.

Our World

Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media,technologyand entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty, World of Warcraft, Overwatch, Diablo, Candy Crushand Bubble Witch. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment.We aspire to have a culture where everyone can thrivein order toconnect and engage the world through epic entertainment. We provide a suite of benefits that promote physical,emotionaland financial well-being for 'Every World' -we'vegot our employees covered!

Thevideogameindustry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications?Let usdecide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonableassistanceto individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request toaccommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.