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Biotron Jobs (NOW HIRING)

Biotron Limited

front desk receptionist

Westfield, MA · On-site

$15.75 - $20/hr

This front desk position is for a busy and exciting natural health practice. This job involves several people interactions per hour with professional and efficient service, both face to face and on ...

Biotron Limited

front desk receptionist

Westfield, MA

$15.75 - $20/hr

Front Desk Position This front desk position is for a busy and exciting natural health practice. This job involves several people interactions per hour with professional and efficient service, both ...

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Biotron information

What are the key skills and qualifications needed to thrive as a Biotron, and why are they important?

To thrive as a Biotron (Biological Technician), you need a solid foundation in biology, laboratory techniques, and data analysis, typically supported by a bachelor’s degree in biology or a related field. Familiarity with laboratory equipment, safety protocols, and software for data management and analysis is essential. Attention to detail, problem-solving abilities, and effective teamwork are important soft skills for this role. These skills ensure accurate experimental results, safe lab practices, and successful collaboration in research environments.

What are the typical collaborative projects a Biotron professional might work on within a multidisciplinary team?

As a Biotron professional, you will often collaborate with researchers, data analysts, and laboratory technicians to design and conduct controlled-environment experiments. Projects may involve developing new protocols for plant or animal studies, analyzing environmental impacts, or optimizing facility operations. Working closely with other specialists, you’ll contribute your expertise in biotron technology to ensure experimental accuracy and data integrity. This cross-functional teamwork helps drive innovative solutions and supports scientific discovery in fields like agriculture, ecology, and biotechnology.

What is the difference between Biotron vs Microbiologist?

AspectBiotronMicrobiologist
Required CredentialsTypically a degree in biology, microbiology, or related field; lab experienceDegree in microbiology, biology, or related; often requires certification
Work EnvironmentLaboratories, research facilities, healthcare settingsLaboratories, research institutions, healthcare, environmental agencies
Industry UsageSpecialized research on viruses, bacteria, and other microorganismsStudying microorganisms, disease control, public health

Biotron is a specialized role focusing on research and development of biological agents, often within labs or research settings. Microbiologists have a broader scope, including studying microorganisms for health, environmental, or industrial purposes. While both roles require similar educational backgrounds, biotrons tend to focus more on experimental research involving biological agents, whereas microbiologists may work in diagnostics, public health, or environmental monitoring.

What are Biotrons?

A Biotron is a controlled environment facility used for scientific research, primarily in the fields of biology, agriculture, and environmental science. These specialized laboratories allow researchers to simulate and regulate various environmental conditions such as temperature, humidity, light, and air quality. By creating these controlled settings, biotrons enable scientists to study the effects of specific factors on living organisms, helping to advance our understanding of biological processes, crop growth, and ecosystem responses. Biotrons are essential tools for experiments that require precise and repeatable conditions.
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Biotron jobs near you
Infographic showing various Biotron job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Customer Service Specialist (Order Manager)

Customer Service Specialist (Order Manager)

Biotron Laboratories, Inc.

Ogden, UT • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Monday-Friday 8am to 4:30pm

Heavy online communication.

Position Summary

The Customer Service Representative (CSR) is responsible for executing day-to-day customer service operations within a distribution and manufacturing environment. This role manages customer orders, order processing, and shipment coordination while ensuring accurate and timely communication throughout the order lifecycle.

The CSR partners closely with Sales, Purchasing, Logistics, Warehouse, Production, and Finance to support order fulfillment and customer satisfaction. This position reports to the Customer Service Supervisor and escalates complex issues as needed.

Key Responsibilities

Order Management & Customer Support

  • Accurately enter, validate, and process sales orders in ERP system (e.g., Sage)
  • Review purchase orders for pricing, quantities, delivery dates, and terms
  • Send order confirmations within a 24-hour target timeframe
  • Maintain and update open order reports to reflect real-time status
  • Communicate order status, delays, and changes proactively to customers in a timely manner
  • Ensure alignment between customer requirements, inventory availability, and production schedules
  • Resolve routine order discrepancies and customer inquiries
  • Escalate complex issues, exceptions, or service concerns to the Team Lead

Cross-Functional Collaboration

  • Support Sales with order updates and customer communication
  • Work collaboratively with Purchasing, Logistics, and Finance
  • Ensure accurate information flow across departments to meet customer expectations

Administrative Support

  • Maintain accurate customer records, order files, and documentation
  • Support reporting and data entry related to customer service activities
  • Assist with sending age reports and collections follow-ups as needed
  • Answer and direct incoming calls professionally; provide backup reception support
  • Perform general clerical and office support tasks as required

Qualifications

Education & Experience

  • High School Diploma required; Associate or Bachelor’s degree preferred
  • 3+ years of experience in customer service and order management
  • Experience in a manufacturing, distribution, or supply chain environment preferred

Skills & Competencies

  • Strong communication skills (verbal and written)
  • High attention to detail and accuracy
  • Strong organizational and time management skills
  • Ability to manage multiple priorities and meet deadlines
  • Customer-focused mindset with problem-solving ability
  • Ability to work independently and within a team environment

Technical Skills

  • Proficiency in Microsoft Office (Excel, Word, Outlook)
  • Experience with ERP systems (e.g., Sage or similar)
  • Ability to learn new systems and processes quickly

Company Description

Biotron Laboratories [d.b.a. Actylis] manufactures nutritional supplement powder and other mineral ingredient compounds. Powder and people are our priority. We're looking for proactive team players to join us on our journey!
Our headquarters is in Ogden, Utah with another smaller site located in Centerville.