Biotech Patient Education Jobs (NOW HIRING)

Join PharmaEssentia, a rapidly growing biopharmaceutical innovator, and make a real impact on the lives of others while expanding your own possibilities. We are leveraging deep expertise and proven scientific principles to deliver effective new biologics for challenging diseases in the areas of hematology and oncology. We believe in the potential to improve both health and quality of life for patients with limited options today through the combination of rigorous research and innovative thinking.

Position Overview: The Specialty Pharmacy Liaison (SPL) will serve as the primary point of contact for all communications with specialty pharmacy (SP) partners ensuring smooth case pull through and an optimal patient experience for those served through the SP channel. The SPL will manage all follow up with SP partners and internal stakeholders, collaborating across teams to resolve issues, remove access barriers, and meet patient needs. The SPL will support SP data quality to track trends and proactively anticipate and address any challenges or access barriers.

Key Responsibilities:

• Provide consistent and effective communication to all appropriate stakeholders as the first line of support/single point of contact with contracted specialty pharmacies and internal patient access roles.
• Build strong partnerships with Specialty Pharmacy partners to improve patient access, elevate the patient experience, and find efficiencies in working together to streamline the patient journey.
• Prepare and publish weekly data tracking tools for internal stakeholders' visibility into specialty pharmacy cases.
• Support SP data quality initiatives
• Conduct regularly scheduled calls with specialty pharmacy partners to address escalated or stalled patient cases. Track issues through resolution.
• Support copay card program escalations and claims resolution.
• Consistently evaluate and innovate around processes related to working relationships with specialty pharmacies.
• Demonstrate and maintain an understanding of HUB Business rules, patient journey and HUB communication documents for patients and HCPs.
• Effectively identify and share new trends or other knowledge that could negatively impact BESREMi access with the Patient Access leadership team.
• Establish and maintain professional and effective relationships with all internal and external stakeholders including but not limited to HUB, specialty pharmacies and market access colleagues.

Qualifications and Experience:

• Bachelor's Degree
• Direct experience working for, or with specialty pharmacies.
• High level of proficiency using data and analytics tools and platforms.
• Minimum 3 years of specialty pharmacy, case management, patient access, or HUB vendor relationship management experience.
• Strong background in insurance, reimbursement, and payer landscape as it relates to specialty pharmacies, PBMs, and pharmacy benefit design.
• Excellent attention to detail, organizational skills and ability to multi-task and deliver results in a fast-paced environment.
• Strong interpersonal, oral, and written communication skills.
• Ability to adapt quickly to changing business, customer, and patient needs/requirements.
• Willingness to travel up to ~10% domestically.

Preferred:

• Experience presenting information to senior leadership and organizational stakeholders.
• Prior experience with oncology/rare disease/specialty therapies.
• Pharma/biotech patient services experience.
• Vendor management experience.

Depending on your location, this role will either be remote or hybrid in our Burlington, MA office. The expected base salary range for this position is $114,240 to $147,900. Salary offers are based on a wide range of factors including relevant skills, training, experience, education and geographical location. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible for short-term and long-term incentives.

Benefits of working with our team:

• Comprehensive medical coverage
• Dental and vision coverage
• Generous paid time-off
• 401(k) retirement plan with competitive company match
• Medical & Dependent Care Flexible Spending Account
• Monthly cell phone reimbursement
• Employee Assistance Program

EEO Statement: At PharmaEssentia USA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.