Description:
Billing Specialist
Summary
The Billing Specialist is responsible for ensuring accurate, timely, and compliant invoicing of service work. This role serves as the final checkpoint between operations and the customer, verifying work order accuracy, resolving billing issues, and supporting cash collection by delivering clean, error-free invoices to customers.
Key Responsibilities
Work Order Review & Billing Accuracy
ยท Review completed service work orders for accuracy and completeness prior to invoicing
ยท Validate customer, location, pricing, and rate sheet information for exception customers
ยท Ensure work orders meet internal billing standards and customer-specific requirements
Invoice Processing
ยท Generate and submit invoices in accordance with customer requirements (portal, email, pay apps, etc.)
ยท Ensure invoices are issued accurately and in a timely manner
ยท Track and confirm successful delivery of invoices
Billing Issue Resolution
ยท Identify and resolve billing discrepancies prior to invoice submission
ยท Work with Service, Dispatch, Account Managers, and Accounting to correct errors
ยท Respond to customer inquiries related to billing in a timely and professional manner
Customer & Internal Coordination
ยท Serve as a key point of contact between operations, accounting, and customers for billing matters
ยท Coordinate with internal teams to ensure service completion aligns with billing requirements
ยท Support AR by providing clean, accurate invoices that reduce collection delays
Data Quality & Process Compliance
ยท Maintain accurate billing records and documentation
ยท Ensure compliance with company billing standards and processes
ยท Identify recurring issues and recommend process improvements
Requirements:
Qualifications
ยท 3+ years of experience in billing, accounts receivable, or service operations support and customer service
ยท Strong attention to detail and data accuracy
ยท Experience working with work orders, invoicing systems, or ERP platforms (e.g., Sage, service management systems)
ยท Ability to manage multiple priorities and deadlines
ยท Strong communication and problem-solving skills
Key Skills
ยท Billing and invoicing accuracy
ยท Work order review and validation
ยท Customer communication
ยท Cross-functional coordination
ยท Process discipline and continuous improvement
Success in This Role Looks Like
ยท Invoices are issued accurately the first time with minimal rework
ยท Billing errors and customer disputes are reduced
ยท Work orders move efficiently from completion to invoicing
ยท Collections improve due to clean, timely billing