Billing Operations Manager Jobs in Rialto, CA (NOW HIRING)

Join the fastest-growing family law firm in California, where we are committed not only to providing exceptional legal services to fathers in need but also to fostering the professional and personal growth of our team. Our firm is known for its vibrant culture, dedication to work-life balance, and a supportive environment that encourages career advancement and personal development. No prior knowledge of family law is needed for this role. Your primary responsibilities will include accurately managing client billing, monitoring accounts, and ensuring timely and compliant processing of invoices and payments to support the firm's financial operations. This position will be based at our Corona, CA location.

• Competitive Pay: $32 Per Hour base plus a potential monthly performance bonus that can bring total annual compensation up to $67,000-$87,000.
• 401(k) Match: Generous employer contributions to help secure your financial future.
• Unlimited Vacation Policy: We believe in work-life balance and trust our team to manage their time responsibly.
• Opportunities for Advancement: Our rapid growth means ample opportunities for career progression.
• Comprehensive Benefits: Full health, dental, and vision plans to support your well-being.
• Great Culture: Be part of a team where your contributions are valued, and your well-being is paramount.
• Employee-Centered Benefits & Events: Enjoy firm-sponsored outings, family events, and a positive work environment.

The Billing Specialist is responsible for ensuring that client accounts remain at the required financial threshold and do not fall into a negative balance. This role requires proactive communication with clients, problem-solving skills, and the ability to collaborate effectively with the legal team to ensure smooth case management. The Billing Specialist plays a vital role in maintaining client trust and satisfaction by combining strong financial oversight with exceptional customer service.

• Prior experience in accounts receivable, billing, or client financial services preferred (law firm or professional services experience a plus).
• Strong communication skills with the ability to explain financial matters clearly and compassionately.
• Problem-solving mindset with the ability to create workable financial solutions for clients.
• Highly organized with excellent attention to detail.
• Ability to work collaboratively in a team-oriented environment.
• Proficiency in billing/accounting software and Microsoft Office Suite (experience with Clio Manage or similar systems preferred).
• Customer service-oriented with the ability to handle sensitive and emotional client situations with professionalism.

• Proactively monitor and manage client accounts to ensure balances remain at or above the required financial threshold.
• Initiate timely and professional communication with clients regarding account status, replenishment requirements, and outstanding balances.
• Anticipate and prevent negative account balances by addressing issues promptly and implementing appropriate solutions.
• Serve as a liaison between clients and the legal team, clearly communicating client financial concerns, payment ability, and other account-related updates.
• Collaborate with clients to develop practical financial plans that enable them to remain current and continue legal services.
• Deliver exceptional client service by approaching financial discussions with professionalism, empathy, and discretion.
• Maintain accurate documentation of all client communications, account activity, and financial arrangements within the firm's systems.
• Provide clients with clear guidance on billing procedures, replenishment expectations, and payment plan options.
• Partner with the accounts manager and legal staff to ensure timely, accurate billing and payment processing.

We offer a competitive salary and benefits, along with opportunities for professional growth and advancement within the firm. If you are an experienced billing professional who finds fulfillment in accuracy, organization, and supporting the financial health of a mission-driven law firm, we encourage you to apply for this exciting opportunity at Reel Fathers Rights APC.