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Billing Chat Jobs in Wisconsin (NOW HIRING)

Customer Service Representative

Pewaukee, WI · On-site

$15.75 - $21.25/hr

... billing error resolution and responding to internal and external customer inquiries. ESSENTIAL ... email, EDI, chat) ensuring timely delivery and follow up to customers, including daily ...

Sales Assistant - Group Benefits

Milwaukee, WI · On-site

$18.50 - $24.25/hr

This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from ... knowledge of billing concepts and Nationwide billing systems Effective oral and written ...

New

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Understand clients' utility business processes, including customer service, billing, collections ...

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Showing results 1-20

Billing Chat information

What is the difference between Billing Chat vs Billing Specialist?

AspectBilling ChatBilling Specialist
CredentialsBasic knowledge of billing software, customer service skillsHigh school diploma or equivalent; some roles may require certification
Work EnvironmentOnline, remote chat platforms, customer supportOffice or remote, handling billing processes and documentation
Employer & IndustryHealthcare, telecom, utilities, retailHealthcare, finance, insurance, retail
Search & Comparison IntentCustomer support, online billing assistanceBilling process, account management, invoicing

Billing Chat roles focus on providing billing support via online chat platforms, emphasizing customer interaction and quick issue resolution. Billing Specialists handle billing processes, invoicing, and account management, often requiring more detailed knowledge of billing systems. Both roles are essential in billing operations but differ mainly in communication method and scope of responsibilities.

What cities in Wisconsin are hiring for Billing Chat jobs?

Cities in Wisconsin with the most Billing Chat job openings:

Infographic showing various Billing Chat job openings in Wisconsin as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 14% Part Time, and 3% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution.

Customer Support Representative

Johnson Health Tech Retail Inc

Cottage Grove, WI

$15.25 - $20.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 19 days ago


Job description

Description


Position Overview

Under the direction of the Technical Support Supervisor, the Customer Support Representative handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.


Responsibilities

Provide Outstanding Service to Dealers, Consumers, and Service Providers:

Maintain good attendance and adherence to schedule.

Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.

Support multiple queues.

Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.

Create parts orders; dispatch service technicians; collect billing information.

Document and maintain comprehensive customer case records.

Efficiently utilize tools and resources

Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality.

Promote a positive and collaborative team atmosphere with co-workers.

Build and maintain working knowledge of products.

Complete all required training and ongoing education.

Other duties as assigned


Requirements

Education:

Minimum high school diploma or equivalent required


Experience:

Demonstrated customer service experience required

Minimum of 1 year call center experience preferred


Other Requirements:

Working knowledge and experience with Microsoft Office suite or comparable software

Excellent written and verbal communication skills

Think critically to analyze and solve problems



Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

Health & Dental Insurance

Company paid Life Insurance

401(k)

Paid Time Off benefits

Product discounts

Wellness programs


Equal Opportunity Employer, including Veterans and Individuals with Disabilities