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Bilingual Program Manager Jobs in Ontario (NOW HIRING)

Manulife

As a Bilingual Disability Case Analyst/Case Manager , you will support plan members across Canada ... A college or university degree in a healthcare program or equivalent work experience is considered ...

Ogilvy

Bilingual Account Supervisor

Toronto, ON · On-site

Skillfully manage client objectives, expectations, and timelines, ensuring clear and timely ... A strong background in the strategy and development of programs, with the ability to consistently ...

Ogilvy Canada

Bilingual Account Supervisor

Toronto, ON · On-site

Skillfully manage client objectives, expectations, and timelines, ensuring clear and timely ... A strong background in the strategy and development of programs, with the ability to consistently ...

Stellantis

CA$28 - CA$35/hr

... delivery, and program management of Stellantis Performance Institute training programs for ... maintaining high standards of bilingual communication and program execution. Primary ...

Miele

Bilingual Call Centre Team Manager

Vaughan, ON · On-site

CA$65K - CA$75K/yr

... volume bilingual contact centre environment, fostering a high-performance and customer-focused ... programs to enhance team capabilities and performance You will manage workforce planning ...

GardaWorld

CA$25/hr

... Bilingual) to help us provide and deliver quality service to our clients, North America wide ... Employee Assistance Program * 24/7 access to on-site, employee gym. * Monitored on-site parking.

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Bilingual Program Manager information

What are the key skills and qualifications needed to thrive as a bilingual program manager, and why are they important?

To thrive as a Bilingual Program Manager, you need strong project management abilities, fluency in at least two languages, and relevant educational qualifications such as a bachelor's degree in business, communications, or a related field. Familiarity with project management tools like Asana or Trello, and certifications such as PMP, are often important for efficiently coordinating multi-lingual teams and projects. Exceptional communication, cultural sensitivity, and leadership skills help foster collaboration and trust among diverse stakeholders. These skills are crucial for ensuring that programs are managed effectively across different languages and cultures, leading to successful outcomes.

What is the difference between Bilingual Program Manager vs Bilingual Project Coordinator?

AspectBilingual Program ManagerBilingual Project Coordinator
CredentialsBachelor's degree, project management certification often preferredBachelor's degree, relevant certifications optional
Work EnvironmentOversees multiple projects, strategic planning, team leadershipSupports project tasks, coordinates activities, assists managers
Industry UsageUsed in education, government, non-profits, corporate sectorsCommon in similar sectors, often as support role

The Bilingual Program Manager typically leads multiple projects, focusing on strategic planning and team management, requiring more experience and certifications. The Bilingual Project Coordinator supports project execution, handling day-to-day tasks and assisting managers. Both roles require bilingual skills and are vital in organizations serving diverse populations, but they differ mainly in scope and responsibility.

What is a bilingual program manager?

Bilingual Program Managers are professionals who oversee and coordinate programs or projects that require fluency in two or more languages. They serve as a bridge between diverse teams, stakeholders, or communities by facilitating communication, ensuring cultural sensitivity, and managing program operations in multiple languages. Their responsibilities often include planning, implementing, and evaluating projects while ensuring that language and cultural needs are met for all participants. Bilingual Program Managers are commonly found in education, non-profit, healthcare, and international business sectors. Their language skills help organizations reach broader audiences and provide inclusive services.

How does being bilingual enhance collaboration and communication in the program manager role?

As a Bilingual Program Manager, your ability to communicate fluently in multiple languages enables you to bridge cultural and linguistic gaps between diverse teams, stakeholders, and clients. This skill is especially valuable when managing programs that span different regions or involve international partners. It helps ensure that project goals, expectations, and updates are clearly understood by all parties, reducing misunderstandings and fostering a more inclusive work environment. Additionally, it allows you to build stronger relationships and trust, which can improve team cohesion and project outcomes.
What are the most commonly searched types of Bilingual Program jobs in Ontario? The most popular types of Bilingual Program jobs in Ontario are:
What are popular job titles related to Bilingual Program Manager jobs in Ontario? For Bilingual Program Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Bilingual Program Manager jobs in Ontario look for? The top searched job categories for Bilingual Program Manager jobs in Ontario are:
What cities in Ontario are hiring for Bilingual Program Manager jobs? Cities in Ontario with the most Bilingual Program Manager job openings:
Bilingual Program Manager jobs near you
Infographic showing various Bilingual Program Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Account Service Manager- Toronto (CN Bilingual)

Geekplus, Inc

Markham, ON

Full-time

Re-posted 24 days ago

Job description

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in Atlanta, Georgia will continue to power our growth in Canada, United States and Mexico.


To meet the demand for its solutions we are looking to add a talented and driven Service Project Manager to our team.



Life at GeekPlus


Plain and simple, we're a team of geeks who love technology and teamwork. We work together to meet any customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology, is seeing it happen at scale! We are biased to action, getting it done and thinking differently about how we apply technology. We support each other and we're empowered to win. Our strength comes from our different backgrounds and perspectives.




Responsibilities:


CustomerInteraction:


  • Respond to customer inquiries via phone, email, or chat. Provide prompt and accurate information regarding services, product functionality, new requests and troubleshooting.
  • Serve as the first tier of response to customer escalations (S1 S2) and complaints. Drive continuous improvement in the service level provided to customers.
  • Support customers on various project requests, such as spare part demands. Offer prompt services to customers and manage business processes accordingly.
  • Provide customers a smooth communication channel, ensure projects and customers' requirements are met, and deliver service products that create value for customers and Geekplus.


Issue Resolution:


  • Act as the first line of defense in communication with customer issues. Monitor and drive project issue closure, lead regular reviews with customers.
  • Escalate complex problems to the relevant technical teams while maintaining communication with the customer.
  • Efficiently manage and document service tickets. Track the status of open tickets and follow up with customers and internal teams as necessary.


Feedback and Reporting:


  • Collect customer feedback and report on common issues or potential improvements. Collaborate with technical and development teams to enhance product functionality and customer experience.
  • Monitor Project Service Coverage % (Out of Service %) through regular catchup meetings, post-mortem reviews, and lessons learned sessions.
  • Help draft RCA and CR documents by gathering information from the technical support team, IT operations, and system engineering team. Ensure issue resolution through obtaining RCA and CR signatures from all parties.
  • Host RCA and CR meetings with customers to discuss and ensure thorough understanding and agreement. Track deliverables to ensure timely completion and resolution of issues.


TeamCollaboration:


  • Work closely with sales, technical support, and operations teams to provide cohesive customer support.
  • Contribute to team meetings and share insights on customer interactions and trends.
  • Explore new service product opportunities with HQ Services.


FinancialManagement:


  • Own the profit and loss of accounts/projects/customers/programs, managing income and cost to drive departmental revenue and profit.
  • Promote service sales, including but not limited to: service parts, annual service products, system change requests, system improvements, and on-demand services.
  • Ensure order delivery, invoicing, and track payment collections.
  • Manage order tracing, revenue quota, and ensure accurate tracking and follow-up.


Qualifications:


  • Minimum 2 years in customer service, preferably in a technical, engineering, software or automation-related field.
  • Strong communication and interpersonal skills.
  • Ability to diagnose and resolve basic technical issues.
  • Familiarity with Ticket systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Bilingual in both Chinese and English.



GeekPlus is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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