Bilingual Data Collector Jobs (NOW HIRING)

Patient Access Customer Service Representative

Onsite Location: Austin, TX | Ascension Seton Medical Center, Austin

Shift Hours: Full-time - Various days of the week available for day, mid, and night shifts

Are you passionate abouthelping people during critical momentswhile building a career inhealthcare customer service?We arethe leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As aPatient Access Representative,you willbe thefirst point of contact for patients, ensuring they receivefast, compassionate, andaccurateaccess to care.

This is more than registration - it'safrontline healthcare customer service rolewhere you directlyimpactpatient experience, hospital operations, and revenue cycle success.

WhatYou'llDo:

Provideexceptional customer serviceand assist patients and families with the check-in process, workingacrossmultiple computer systemsto register patients efficiently

Answer phones and gatheraccuratepatient informationquicklyin afast-paced environment

Supporttimelyaccess to careby minimizing delays in registrationand answeringquestions with confidence, clarity, and compassion

Build trustwith patients during moments when they may be ill, anxious, confused, or overwhelmed

Navigate diverseinsurance plans and coverage details, enter demographics and medical data, collectco-pays, and provide cost estimates when applicable

Collaboratewith nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.

WhatWe'reLooking For:

Exceptionalcustomer serviceexperience,communication (bilingual preferred), and interpersonal skills

Strong composureand professionalisminafast-paced environment

Ability tomultitask and prioritize quicklywithhigh attention to detail

Comfortablewith shifting priorities based on patient needs

Experience withpatient access, medical registration, insurance verification, or front deskis a plus (but not required)

High School Diploma or GED

Ability to pass a background check, drug test, and meet vaccination requirements

WhatYou'llGain:

Experience inhealthcare administration & patient access

Exposure torevenue cycle, insurance processes, and hospital operations

Opportunityfor growth within R1

A team environment focused oninnovation, collaboration, and patient experience

Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job:

Make a Real Difference:Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring:You'll move between systems, phone calls, and inperson interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment:We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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