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Bilingual Collection Supervisor Jobs (NOW HIRING)

Westlake Financial

Collection Supervisor

Las Vegas, NV · On-site

$25/hr

Assists subordinates with collection activities in difficult cases. * Supervises and coordinates ... Good interpersonal skills and team work awareness * Bi-lingual (Spanish) a plus * Must be able to ...

The Hankey Group

Collection Supervisor

Las Vegas, NV · On-site

$25/hr

Assists subordinates with collection activities in difficult cases. * Supervises and coordinates ... Good interpersonal skills and team work awareness * Bi-lingual (Spanish) a plus * Must be able to ...

Wilber Jobs

Spanish Bilingual Collection Agent

Bloomington, IL · On-site

$14.75 - $18.75/hr

Debes esperar pasar una buena cantidad de tiempo recibiendo guía y entrenándote por parte de un supervisor y mentores, tanto dentro como fuera de nuestro equipo de entrenamiento. ¡Nuestro equipo ...

Surge Staffing

Bilingual Onsite Supervisor

Macon, GA · On-site

$48K - $52K/yr

The Bilingual Onsite Supervisor (English and Spanish) is primarily responsible for effectively ... Implement company collection policies and procedures and act as liaison with the Credit and ...

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Bilingual Collection Supervisor information

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How much do bilingual collection supervisor jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for bilingual collection supervisor in the United States is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a bilingual collection supervisor?

Bilingual Collection Supervisors are professionals responsible for overseeing a team of collections agents who contact customers to recover overdue payments, while effectively communicating in two or more languages. They ensure that collection activities comply with relevant laws and company policies, provide guidance and training to staff, and may handle escalated cases. Their bilingual abilities enable them to serve a diverse customer base, improve communication, and facilitate successful debt recovery efforts.

What skills and qualifications are needed to thrive as a bilingual collection supervisor?

To thrive as a Bilingual Collection Supervisor, you need expertise in debt collection processes, leadership abilities, and fluency in at least two languages, typically supported by a degree in finance, business, or a related field. Familiarity with collection management systems, CRM software, and knowledge of relevant legal regulations are commonly required. Strong interpersonal, negotiation, and conflict resolution skills help you motivate teams and communicate effectively with diverse clients. These skills ensure compliance, maximize recovery rates, and foster positive relationships with both team members and clients.

What are common challenges faced by bilingual collection supervisors, and how can they effectively address them?

Bilingual Collection Supervisors often encounter challenges such as managing a diverse team, handling complex customer interactions in multiple languages, and ensuring compliance with regulations across different regions. To address these, supervisors benefit from strong communication and organizational skills, ongoing training on cultural sensitivity, and staying updated on relevant legal requirements. Effective use of technology and regular team meetings also help streamline processes and maintain high performance in a multilingual environment.

What is the difference between Bilingual Collection Supervisor vs Bilingual Collections Agent?

AspectBilingual Collection SupervisorBilingual Collections Agent
CredentialsHigh school diploma or equivalent; experience in collections; leadership skillsHigh school diploma or equivalent; collections experience; bilingual proficiency
Work EnvironmentSupervisory role overseeing collections team, office settingPerforming collections calls, customer interaction, office setting
Employer & Industry UsageFinancial institutions, debt collection agenciesDebt collection agencies, financial services

The Bilingual Collection Supervisor manages collections teams and oversees collection processes, requiring leadership skills and experience. In contrast, the Bilingual Collections Agent directly contacts customers to recover debts, focusing on communication skills. Both roles often require bilingual proficiency and work within similar environments, but the supervisor holds a leadership position while the agent performs direct collection activities.

What cities are hiring for Bilingual Collection Supervisor jobs?

Cities with the most Bilingual Collection Supervisor job openings:

What states have the most Bilingual Collection Supervisor jobs?

States with the most job openings for Bilingual Collection Supervisor jobs include:

What are popular job titles related to Bilingual Collection Supervisor jobs?

For Bilingual Collection Supervisor jobs, the most frequently searched job titles are:

Infographic showing various Bilingual Collection Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $47,240 per year, or $22.7 per hour.

Collection Supervisor

Las Vegas, NV • On-site

Westlake Financial
Finance and Insurance • 1 - 5K employees
Learn more about Westlake Financialexternal

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Under minimal supervision, the Servicing Department Supervisor assists the Management Team with overseeing the department. This entails ensuring proper coverage for call volume throughout the day, reviewing various reports for compliance purposes, participate in the training and coaching of the Servicing staff, investigate, and resolve escalated issues, responsible for providing lead support and complete other work as assigned.
DUTIES, TASKS, RESPONSIBILITIES (include, but not limited to)
  • Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts.
  • Organizes collection work load according to degree and amount of delinquency and assigns accounts to workers for collection.
  • Monitors staff and recommends telephone techniques used by Collector.
  • Verifies accuracy of accounts.
  • Authorizes or refers accounts for repossession and legal actions against debtors.
  • Assists subordinates with collection activities in difficult cases.
  • Supervises and coordinates activities of clerical workers in related activities.
  • Determines work procedures, prepares work schedules, and expedites workflow.
  • Issues written and oral instructions.
  • Examines work for exactness, neatness, and conformance to policies and procedures.
  • Studies and standardizes procedures to improve efficiency of subordinates.
  • Maintains harmony among workers and resolves grievances.
  • Prepares composite reports from individual reports of subordinates.
  • Adjusts errors and complaints.
  • Maintain continuous coaching and development of staff
  • Maintain weekly and monthly account audits and call scoring
  • Maintain accurate and current attendance and coaching logs
  • Complete weekly, monthly and annual reviews of staff
  • Must be able to work a flexible schedule including weekends, evenings and extended hours
  • Light travel will be required

KNOWLEDGE, SKILLS, LICENSES
  • Ability to interpret and explain policies and procedures to others
  • Exercise sound judgment when making decisions
  • Excellent organization and prioritization skills
  • Use proper grammar and email etiquette including accurate spelling and correct vocabulary
  • Diffuse hostile callers
  • Develop and deliver training
  • Ability to work under time constraints and daily deadlines
  • Good interpersonal skills and team work awareness
  • Bi-lingual (Spanish) a plus
  • Must be able to maintain an 8 hour shift; Flexible schedule required; must be willing to work overtime, weekends and evening shifts.

EDUCATION
  • High School Diploma; required
  • College Degree; preferred

EXPERIENCE
  • Minimum 2 years in a supervisor or manager role with a team of 5 or more direct reports

PHYSICAL DEMANDS
  • None

SUPERVISOR RESPONSIBILITIES
    • Maintain confidentiality with personnel and management issues
    • Coach agents as needed or directed
    • Directly supervises 8-14 employees in the Servicing Department.
    • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
    • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Pay Rate:
  • $25.00 per hour plus bonus potential
  • The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

FULL TIME BENEFITS
  • Medical, Dental, and Vision benefits
  • Life Insurance, Flexible Spending Account
  • 401K matching
  • Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
  • Wellness Program, Daily Team Exercises
  • Westlake University, Certification Programs
  • Career Path Opportunities
  • Discounts on Parks, Museums, Movie Tickets, and Attractions
  • AT&T Wireless Discounts
  • Employee Loan Assistance
  • Annual Flu Shots, Biometric Screenings
  • Paid Vacations Days
  • Paid Sick Days
  • Paid Holidays
  • Rental Car Discounts
  • Dell Member Purchase Program
  • UKG Wallet

ABOUT US
People. Purpose. Passion.
These are the hallmarks of Westlake Financial and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ©") allows dealers to get an on-the-spot loan approval without waiting for callbacks, faxbacks, or rehashes.
Westlake Financial is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.
Westlake's success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.
CONTACT US
https://www.westlakefinancial.com/careers/
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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