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Bilingual Collection Supervisor Jobs in Michigan

SwiftX Inc.

Warehouse Specialist/Supervisor - DTW

Troy, MI

$16 - $19.75/hr

Continuously optimize collection models and processes. Coordinate with internal teams and external ... Requirements Bachelor's degree or equivalent, bilingual Mandarin required. Minimum 1 year in last ...

Plantemoran

Collections Analyst

Southfield, MI · On-site

Adheres to all collection policies, procedures, and KPIs * Contacts various credit sources, ensures ... supervisor and team to determine their optimal working environment each day. Plante Moran is ...

SwiftX Inc.

Warehouse Specialist/Supervisor - DTW

Troy, MI · On-site

$16 - $19.50/hr

... collection models and processes. • Coordinate with internal teams and external partners. • ... Requirements • Bachelor's degree or equivalent, bilingual Mandarin required. • Minimum 1 year ...

SwiftX Inc.

Warehouse Specialist/Supervisor - DTW

Troy, MI · On-site

$16 - $19.50/hr

... Continuously optimize collection models and processes. · Coordinate with internal teams and ... Requirements · Bachelor's degree or equivalent, bilingual Mandarin required. · Minimum 1 year in ...

SBM Management Services LP

Recycle Lead

Utica, MI · On-site

$17 - $18/hr

Provide work direction and assistance to techs as directed by Supervisor * Assist supervisor in ... Work with multiple collection containers Qualification To perform this job successfully, an ...

SBM Management Services LP

Recycle Lead

Utica, MI · On-site

$17 - $18/hr

Provide work direction and assistance to techs as directed by Supervisor * Assist supervisor in ... Work with multiple collection containers Qualification To perform this job successfully, an ...

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Bilingual Collection Supervisor information

What is a bilingual collection supervisor?

Bilingual Collection Supervisors are professionals responsible for overseeing a team of collections agents who contact customers to recover overdue payments, while effectively communicating in two or more languages. They ensure that collection activities comply with relevant laws and company policies, provide guidance and training to staff, and may handle escalated cases. Their bilingual abilities enable them to serve a diverse customer base, improve communication, and facilitate successful debt recovery efforts.

What skills and qualifications are needed to thrive as a bilingual collection supervisor?

To thrive as a Bilingual Collection Supervisor, you need expertise in debt collection processes, leadership abilities, and fluency in at least two languages, typically supported by a degree in finance, business, or a related field. Familiarity with collection management systems, CRM software, and knowledge of relevant legal regulations are commonly required. Strong interpersonal, negotiation, and conflict resolution skills help you motivate teams and communicate effectively with diverse clients. These skills ensure compliance, maximize recovery rates, and foster positive relationships with both team members and clients.

What are common challenges faced by bilingual collection supervisors, and how can they effectively address them?

Bilingual Collection Supervisors often encounter challenges such as managing a diverse team, handling complex customer interactions in multiple languages, and ensuring compliance with regulations across different regions. To address these, supervisors benefit from strong communication and organizational skills, ongoing training on cultural sensitivity, and staying updated on relevant legal requirements. Effective use of technology and regular team meetings also help streamline processes and maintain high performance in a multilingual environment.

What is the difference between Bilingual Collection Supervisor vs Bilingual Collections Agent?

AspectBilingual Collection SupervisorBilingual Collections Agent
CredentialsHigh school diploma or equivalent; experience in collections; leadership skillsHigh school diploma or equivalent; collections experience; bilingual proficiency
Work EnvironmentSupervisory role overseeing collections team, office settingPerforming collections calls, customer interaction, office setting
Employer & Industry UsageFinancial institutions, debt collection agenciesDebt collection agencies, financial services

The Bilingual Collection Supervisor manages collections teams and oversees collection processes, requiring leadership skills and experience. In contrast, the Bilingual Collections Agent directly contacts customers to recover debts, focusing on communication skills. Both roles often require bilingual proficiency and work within similar environments, but the supervisor holds a leadership position while the agent performs direct collection activities.

Custodial Supervisor

Kalamazoo, MI • On-site

SBM Site Services, LLC
See more jobs at SBM Site Services, LLCexternal

Full-time

Re-posted 4 days ago

Job description

Company Description
SBM is an international company providing facilities support services to some of the world's leading Fortune 500 companies. Our dedication to delivering the highest quality service and cost savings solutions with the least environmental impact possible has launched SBM into the top one percent of service providers in the facilities maintenance industry. Today, SBM services more than 350 million square feet throughout the United States, Canada, and Latin America, with plans to expand globally in Asia, Europe and the Middle East.
Our innovative employee programs, supportive management structure, and extensive career advancement opportunities make SBM a great place to work. As a result, our turnover rate is one-fourth the national average. We respect and promote the professional and personal growth of our employees and are committed to the success of one another. Teamwork, integrity and compassion are core values of our company, and we go to great lengths to ensure that our employees are satisfied and rewarded for the work that they do.
Job Description
Custodial Supervisors
Kalamazoo, Michigan
SBM Site Services is searching for several experienced Custodial Supervisors in Kalamazoo, Michigan. As the supervisor, you will be responsible for overseeing all activities within the custodial program, and will adhere to, implement and demonstrate safe work practices and procedures. The successful candidate will be highly organized with experience managing large janitorial crews. Both day and night shifts are available.
CORE DUTIES AND RESPONSIBILITIES
  • Coordinate and monitor work activities and schedules of team employees
  • Assist in the hiring, on-boarding and training of new employees
  • Compile written reports (pass down, weekly, or monthly)
  • Perform quality, service, and safety inspections. Monitors employees for proper use of personal protective equipment, supplies, and equipment.
  • Act as the conduit of information between management and frontline staff
  • Track equipment and supplies inventory
  • Report employee personnel and customer issues to manager
  • Provide recommendations for corrective action on areas that need improvement
  • Maintain detailed records (training, inspections, inventory, maintenance, data collection)

SKILLS & QUALIFICATIONS
  • Must have experience in janitorial or facilities management
  • Bilingual (English/Spanish) is a plus, but not required
  • Ability to demonstrate accuracy and attention to detail
  • Communicates effectively through emails and written reports
  • Available shift: day and night shifts available

COMPENSATION
The starting annual salary for this position is competitive and will depend on experience.
APPLICATION INSTRUCTIONS
For immediate consideration, please apply online.
ABOUT THE COMPANY
SBM is an international company providing facilities support services to some of the world's leading Fortune 500 companies. Our dedication to delivering the highest quality service and cost savings solutions with the least environmental impact possible has launched SBM into the top one percent of service providers in the facilities maintenance industry. Today, SBM services more than 350 million square feet throughout the United States, Canada, and Latin America, with plans to expand globally in Asia, Europe and the Middle East.
Our innovative employee programs, supportive management structure, and extensive career advancement opportunities make SBM a great place to work. As a result, our turnover rate is one-fourth the national average. We respect and promote the professional and personal growth of our employees and are committed to the success of one another. Teamwork, integrity and compassion are core values of our company, and we go to great lengths to ensure that our employees are satisfied and rewarded for the work that they do.
SBM is an EEO Employer.
www.sbmmanagement.com
Qualifications
SKILLS & QUALIFICATIONS
  • Must have experience in janitorial or facilities management
  • Bilingual (English/Spanish) is a plus, but not required
  • Ability to demonstrate accuracy and attention to detail
  • Communicates effectively through emails and written reports
  • Available shift: day and night shifts available

Additional Information
COMPENSATION
The starting annual salary for this position is competitive and will depend on experience.

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