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Bilingual Collection Agent Jobs (NOW HIRING)

Velera

Bilingual Spanish Fraud Detection Rep- REMOTE

$15.75 - $20/hr

The Opportunity The Fraud Detection Agent I - Bilingual will be responsible for applying knowledge ... Main queue collection * Starstation * 3270 * Springboard * Separate Entity * FTQ * VIP, Travel ...

The Condado Collection

PR · On-site

$14.50 - $18.50/hr

Fully bilingual (Spanish/English). Benefits * 401(k) * 401(k) Matching * Health Insurance * Vision Insurance * Dental Insurance * Paid Holidays The Condado Collection is an equal opportunity employer.

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Bilingual Collection Agent information

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How much do bilingual collection agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for bilingual collection agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What is a bilingual collection agent?

Bilingual Collection Agents are professionals who contact individuals or businesses with overdue accounts to recover outstanding payments, and they do so in more than one language. Their bilingual skills allow them to communicate effectively with a diverse customer base, helping resolve debts while maintaining positive relationships. These agents negotiate payment plans, explain account details, and document interactions, ensuring compliance with legal and company guidelines. Their role is essential in industries where customers speak different languages, improving recovery rates and customer satisfaction.

What skills and qualifications are needed to thrive as a bilingual collection agent?

To thrive as a Bilingual Collection Agent, you need fluency in at least two languages, strong negotiation skills, and a solid understanding of debt collection laws and practices. Familiarity with collections software, CRM systems, and telecommunication tools is typically required, along with any relevant certification in collections or customer service. Exceptional interpersonal skills, cultural sensitivity, and resilience help agents build rapport and handle challenging conversations effectively. These skills are crucial for maximizing recoveries, ensuring legal compliance, and maintaining positive customer relationships in diverse environments.

How do bilingual collection agents manage communication challenges with clients who speak different languages?

Bilingual Collection Agents often navigate communication challenges by leveraging their fluency in multiple languages to build rapport and ensure clarity during sensitive conversations. They use active listening and tailored communication techniques to address cultural differences and misunderstandings that may arise. Additionally, they frequently collaborate with teammates and supervisors to share effective strategies for managing language barriers, ensuring that both the company and the client achieve a positive outcome.

What is the difference between Bilingual Collection Agent vs Bilingual Customer Service Representative?

AspectBilingual Collection AgentBilingual Customer Service Representative
Primary RoleRecover overdue payments and manage delinquent accountsAssist customers with inquiries, provide product/service information, and resolve issues
Required SkillsDebt collection, negotiation, bilingual communicationCustomer support, communication, problem-solving
Work EnvironmentCollections departments, call centersCustomer service centers, call centers
Common CertificationsNone mandatory, but debt collection certifications may helpCustomer service certifications optional

While both roles require bilingual skills and work in call center environments, Bilingual Collection Agents focus on recovering overdue payments and managing delinquent accounts, often involving negotiation. Bilingual Customer Service Representatives primarily assist customers with inquiries and support. The roles differ mainly in their objectives but share similar skills and work settings.

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Bilingual Collection Agent jobs near you
Infographic showing various Bilingual Collection Agent job openings in the United States as of September 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $37,572 per year, or $18.1 per hour.

Customer Service/Collections Agent

Greenville, NC • On-site

CornerStone Staffing
See more jobs at CornerStone Staffingexternal

$22/hr

Other

Posted 10 days ago

Job description

CornerStone Staffing is seeking Customer Service/Collections Agents with a great team work ethic and with experience in fast paced environment. If you have this experience we have the right job for you! Call Center / Collections Agent Location: Winterville, NC | Onsite Start Date: October 2026 COMPENSATION & SCHEDULE • $15.00/hourly (increases to $22/hour once you are hired on) • Flexible for any 8 hour shift, Monday–Sunday, 8:00am–8:00pm with mandatory overtime • EOM schedule: Bell to Bell (8:00am–8:00pm with two 1-hour lunches) • Sunday Dialer: 1–2 per quarter, with potential for additional shifts based on month-end • Holiday availability required for temporary staff ROLE IMPACT: This role is critical to maintaining financial stability by collecting delinquent accounts in a timely and professional manner. Success is defined by meeting established call quotas, resolution metrics, and maintaining compliance with standardized collection procedures. KEY RESPONSIBILITIES • Follow established procedures to collect delinquent accounts with professionalism • Achieve metrics including call volume, contact percentage, and promises kept • Negotiate repayment plans based on client capability and intent • Maintain accurate and professional documentation in the collection system • Collaborate with supervisors to escalate high-risk accounts for possible repossession or foreclosure MINIMUM QUALIFICATIONS • 3 years of customer service experience — Required • High School Diploma or equivalent (GED) — Required • Stable work history with at least 1 year in all previous roles • 1+ year of call center experience — Preferred CORE TOOLS & SYSTEMS • Microsoft Office Suite (Outlook, Word, Excel) • Collection management systems • Telephony/dialer systems PREFERRED SKILLS • Bilingual proficiency — Highly preferred • Strong verbal and written communication • Sound decision-making and time management • Team collaboration in high-pressure environments COMPLIANCE REQUIREMENTS • Must pass criminal background check and fingerprinting • Provide two verifiable employment references By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

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