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Bilingual Collection Agent Jobs (NOW HIRING)

SAFE HARBOR MARINAS

Accounting Clerk

Fajardo, PR · On-site

$17.75 - $22.75/hr

Prepare reports and clients information to refer them to our collection agent or to the lawyer on ... Fully bilingual (Spanish and English) * Available to work overtime when required * Available to ...

Safe Harbor Marinas

Accounting Clerk

Fajardo, PR · On-site

$17.75 - $22.75/hr

Prepare reports and clients information to refer them to our collection agent or to the lawyer on ... Fully bilingual (Spanish and English) * Available to work overtime when required * Available to ...

RNR Tire Express

Collection Specialist

Greenville, NC · On-site

$16 - $20.68/hr

Experience as a rental agent, account executive, account manager, account collection, or rent-to ... Professional communication skills in English (bilingual is a plus!) * Strong computer and phone ...

RNR Tire Express

Collection Specialist

Savannah, GA · On-site

$16 - $20.68/hr

Experience as a rental agent, account executive, account manager, account collection, or rent-to ... Professional communication skills in English (bilingual is a plus!) * Strong computer and phone ...

Velera

Bilingual Spanish Fraud Detection Rep- REMOTE

$15.75 - $20/hr

Fraud Detection Agent I - Bilingual Velera is the nation's premier payments credit union service ... Main queue collection * Starstation * 3270 * Springboard * Separate Entity * FTQ * VIP, Travel ...

velera

Bilingual Spanish Fraud Detection Rep- REMOTE

$15.75 - $20/hr

Fraud Detection Agent I - Bilingual Velera is the nation's premier payments credit union service ... Main queue collection * Starstation * 3270 * Springboard * Separate Entity * FTQ * VIP, Travel ...

Salamander Hospitality

Front Desk Agent

Middleburg, VA · On-site

$22/hr

Bilingual English/Spanish skills preferred. * Ability to work a flexible schedule, including ... Salamander Collection is an equal opportunity employer. All aspects of employment including the ...

Salamander Hospitality

Front Desk Agent

Middleburg, VA · On-site

$13 - $16.50/hr

Bilingual English/Spanish skills preferred. * Ability to work a flexible schedule, including ... Salamander Collection is an equal opportunity employer. All aspects of employment including the ...

CornerStone Staffing

Call Center Agent

Elizabethtown, NC · On-site

$15/hr

Customer Service / Collections Agent Location: Whiteville, NC | Onsite Start Date: October 2026 ... Collection management systems * Telephony/dialer systems PREFERRED SKILLS * Bilingual proficiency ...

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Bilingual Collection Agent information

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How much do bilingual collection agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for bilingual collection agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What is a bilingual collection agent?

Bilingual Collection Agents are professionals who contact individuals or businesses with overdue accounts to recover outstanding payments, and they do so in more than one language. Their bilingual skills allow them to communicate effectively with a diverse customer base, helping resolve debts while maintaining positive relationships. These agents negotiate payment plans, explain account details, and document interactions, ensuring compliance with legal and company guidelines. Their role is essential in industries where customers speak different languages, improving recovery rates and customer satisfaction.

What skills and qualifications are needed to thrive as a bilingual collection agent?

To thrive as a Bilingual Collection Agent, you need fluency in at least two languages, strong negotiation skills, and a solid understanding of debt collection laws and practices. Familiarity with collections software, CRM systems, and telecommunication tools is typically required, along with any relevant certification in collections or customer service. Exceptional interpersonal skills, cultural sensitivity, and resilience help agents build rapport and handle challenging conversations effectively. These skills are crucial for maximizing recoveries, ensuring legal compliance, and maintaining positive customer relationships in diverse environments.

How do bilingual collection agents manage communication challenges with clients who speak different languages?

Bilingual Collection Agents often navigate communication challenges by leveraging their fluency in multiple languages to build rapport and ensure clarity during sensitive conversations. They use active listening and tailored communication techniques to address cultural differences and misunderstandings that may arise. Additionally, they frequently collaborate with teammates and supervisors to share effective strategies for managing language barriers, ensuring that both the company and the client achieve a positive outcome.

What is the difference between Bilingual Collection Agent vs Bilingual Customer Service Representative?

AspectBilingual Collection AgentBilingual Customer Service Representative
Primary RoleRecover overdue payments and manage delinquent accountsAssist customers with inquiries, provide product/service information, and resolve issues
Required SkillsDebt collection, negotiation, bilingual communicationCustomer support, communication, problem-solving
Work EnvironmentCollections departments, call centersCustomer service centers, call centers
Common CertificationsNone mandatory, but debt collection certifications may helpCustomer service certifications optional

While both roles require bilingual skills and work in call center environments, Bilingual Collection Agents focus on recovering overdue payments and managing delinquent accounts, often involving negotiation. Bilingual Customer Service Representatives primarily assist customers with inquiries and support. The roles differ mainly in their objectives but share similar skills and work settings.

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Bilingual Collection Agent jobs near you
Infographic showing various Bilingual Collection Agent job openings in the United States as of September 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $37,572 per year, or $18.1 per hour.

Bilingual (Spanish) Customer Service Call Center Representative

Tupelo, MS • On-site

TKO StaffPros LLC
5 - 10K employees
Learn more about TKO StaffPros LLCexternal

$12 - $14/hr

Other

Medical, Dental, Vision, Life

Re-posted 17 days ago

Job description

Bilingual Collections Agent

Pay: $12.00 - $14.00 per hour

Job description: TKO StaffPros is actively recruiting Bilingual Collections Agents (Spanish/English) – Lee County, MS Must be able to speak fluent Spanish and English (no exceptions) Pay Range: $12–$14 per hour (based on experience) Bonus: Monthly bonus structure available when performance goals are met Position Type: Evaluation-to-Hire Schedule: Must be available to work every other Saturday

Position Overview We are seeking a professional and motivated Bilingual Collections Agent fluent in both Spanish and English to join our team in Lee County, MS. This role focuses on contacting customers regarding overdue accounts, negotiating payment arrangements, and ensuring accurate documentation of all collection activities. The ideal candidate can communicate effectively across language barriers, maintain professionalism, and balance assertiveness with empathy.

Key Responsibilities

  • Customer Outreach: Contact customers in both Spanish and English to resolve past-due accounts and negotiate payment plans.
  • Account Management: Monitor outstanding invoices, follow up promptly, and escalate accounts when necessary.
  • Relationship Building: Maintain positive and professional communication while adhering to company policies and legal guidelines.
  • Documentation: Record all calls, emails, payment commitments, and account updates in the CRM system.
  • Issue Resolution: Investigate billing discrepancies, disputes, or questions that may delay payment.
  • Negotiation: Establish payment arrangements and settlement agreements in accordance with company standards.
  • Payment Processing: Assist customers with electronic payments and recurring payment setups.
  • Skip Tracing: Use skip-tracing tools and databases to locate customers who are difficult to reach.
  • Performance Goals: Meet monthly collection targets to qualify for bonus incentives.

What We Offer

  • Competitive hourly pay based on experience
  • Monthly bonus opportunities for meeting performance metrics
  • Evaluation-to-hire opportunity with long-term potential
  • Supportive team environment and on-the-job training

Benefits: Dental insurance Health insurance Vision insurance Life insurance

Work Location: In person

Requirements

  • Qualifications
    • Bilingual: Fluent in both Spanish and English (required)
    • Experience in collections, customer service, or call center environments preferred
    • Strong communication, negotiation, and problem-solving skills
    • Ability to remain calm, professional, and empathetic in challenging situations
    • Comfortable using CRM systems and computer-based tools
    • Reliable, punctual, and able to work every other Saturday
    • High school diploma or equivalent required

Apply