ZipRecruiter

Log In

1

Best Western Hotel Jobs in Decatur, GA (NOW HIRING)

GF Hotels & Resorts USA

Front Desk Agent

Alpharetta, GA

$13.50 - $17/hr

Works closely with all hotel departments to ensure the highest quality of customer service ... Currently, GF partners with Hilton, Marriott,Hyatt, IHG, Choice, Wyndham, Best Western, among ...

Trans western

Director of Research

Atlanta, GA · On-site

... hotel, and life sciences. Across 35 offices nationwide, our team is united by a culture that ... The director will ensure operational excellence and best-in-class standards relating to methodology ...

All JobsBest Western Hotel JobsBest Western Hotel Jobs in Decatur, GA

Best Western Hotel information

What are Best Western Hotel employees responsible for?

Best Western Hotel employees are responsible for providing excellent customer service to guests, ensuring that rooms and facilities are clean and well-maintained, and assisting with guest check-in and check-out processes. They may work in various roles such as front desk staff, housekeeping, maintenance, or management. Their duties also include addressing guest inquiries, resolving issues promptly, and upholding the standards and brand reputation of Best Western Hotels.

What are the key skills and qualifications needed to thrive as a Best Western Hotel front desk agent, and why are they important?

To thrive as a Best Western Hotel Front Desk Agent, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel property management systems (PMS), reservation software, and point-of-sale (POS) systems is often required. Strong interpersonal skills, problem-solving abilities, and a positive attitude help create a welcoming environment for guests. These skills ensure smooth guest experiences, efficient operations, and high guest satisfaction, which are vital for the hotel's reputation and success.

What are common challenges faced by front desk agents at Best Western Hotels, and how can they overcome them?

Front desk agents at Best Western Hotels often face challenges such as managing high guest volumes during peak check-in/check-out times, handling guest complaints, and coordinating with housekeeping and maintenance staff to ensure guest satisfaction. To overcome these challenges, agents rely on strong communication and problem-solving skills, as well as familiarity with hotel management systems. Effective teamwork and adaptability are key, as is a customer-focused attitude to create a positive guest experience even during busy or stressful periods.

What is the difference between Best Western Hotel vs Front Desk Agent?

AspectBest Western HotelFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma; customer service experience
Work EnvironmentHotel front desk, guest services, hospitality settingHotel lobby, guest check-in/out, customer interaction
Industry UsageHotel chains, hospitality industryHotels, resorts, hospitality establishments

The Best Western Hotel is a hospitality establishment that employs Front Desk Agents to manage guest check-ins, reservations, and customer service. While the hotel provides the environment, the Front Desk Agent is the role responsible for daily guest interactions. Both are integral to hotel operations, with the hotel serving as the employer and the agent as the key staff member.

What are popular job titles related to Best Western Hotel jobs in Decatur, GA?

For Best Western Hotel jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Best Western Hotel jobs in Decatur, GA look for?

The top searched job categories for Best Western Hotel jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Best Western Hotel jobs?

Cities near Decatur, GA with the most Best Western Hotel job openings:

Best Western Hotel jobs near you
Infographic showing various Best Western Hotel job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Hotel Operations Manager

Wyndham Atlanta Buckhead Hotel & Conference Center

Atlanta, GA • On-site

Full-time

Posted 13 days ago

Job description

We're looking for an experienced and service-focused Hotel Operations Manager to oversee the daily operations of our full-service hotel. This leadership role is responsible for ensuring exceptional guest experiences while driving operational excellence across multiple departments. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, develops high-performing teams, and is passionate about hospitality.


Responsibilities:

What You'll Do

  • Oversee the day-to-day operations of Front Office, Housekeeping, Engineering, Food & Beverage, and other operational departments as assigned.

  • Ensure exceptional guest service by maintaining high standards of hospitality and responding promptly to guest concerns.

  • Partner with department leaders to achieve operational, financial, and guest satisfaction goals.

  • Monitor labor costs, scheduling, productivity, and departmental expenses.

  • Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness, safety, and brand standards.

  • Coach, mentor, and develop department managers and team members to foster engagement and accountability.

  • Support recruiting, onboarding, training, and performance management initiatives.

  • Ensure compliance with company policies, brand standards, and all federal, state, and local regulations.

  • Analyze operational reports and implement strategies to improve efficiency, profitability, and guest satisfaction.

  • Serve as Manager on Duty (MOD) as scheduled, including evenings, weekends, and holidays.

What We Offer

  • Competitive salary

  • Medical, dental, and vision insurance

  • Paid time off

  • Employee hotel discounts

  • Career growth and development opportunities

  • Supportive, team-oriented work environment

 

Apply today and help create memorable guest experiences while leading a dedicated hospitality team in a dynamic full-service hotel environment.


Qualifications:

  • 3+ years of hotel management experience in a full-service hotel preferred.

  • Strong knowledge of hotel operations, including Front Office, Housekeeping, Engineering, and Food & Beverage.

  • Proven leadership experience with the ability to motivate and develop teams.

  • Excellent communication, problem-solving, and organizational skills.

  • Experience with hotel property management systems (PMS) and Microsoft Office.

  • Ability to work a flexible schedule, including weekends, holidays, and evenings.

  • Bachelor's degree in Hospitality Management or a related field preferred, or equivalent work experience.


About Company

The Wyndham Atlanta Buckhead Hotel & Conference Center is located at 3405 Lenox Road NE, Atlanta, GA 30326.

At GF, we believe that people are the key to our success. We offer health insurance, paid time off, ongoing learning opportunities, competitive compensation, plus a great culture.

GF Hotels & Resorts is an award-winning full-service ownership and management company that specializes in hotels, resorts, golf courses, and other related hospitality assets. Since its founding in 1988, GF has operated over 800 properties in 46 states. Currently, GF partners with Hilton, Marriott, Hyatt, IHG, Choice, Wyndham, Best Western, among others, as well as individual properties. With its award-winning approach to maximizing guest satisfaction, GF has been recognized as one of the top management companies in the industry.