Benchmark Hospitality Jobs (NOW HIRING)

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals.
At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career.
We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level.
Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If you're passionate about hospitality and ready to be part of a people-first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today.

What you will have an opportunity to do:

Enjoying the recreational areas is one of the main reasons why our guests return and recommend our hotels to friends and family. Needless to say, the experience of enjoying pool and beach activities is one of the most memorable parts of their stay.

We are looking for individuals with tremendous personalities, great attention to detail to join our team as a Recreation Activities. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in ensuring the pool experience is next to none. A great Recreation team can make memories for guests that will last a lifetime!

Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.
Your Role:Instruction and Demonstration:

• Conduct lessons in water sports, including kayaking, paddleboarding, and others.
• Demonstrate proper techniques and safety procedures to participants.
• Adapt instruction to the skill level of individuals or groups.

Safety Management:

• Implement and enforce safety protocols to minimize risks during water sports activities.
• Monitor weather and water conditions to ensure participant safety.
• Provide basic first aid when necessary.

Equipment Maintenance:

• Inspect and maintain water sports equipment to ensure it is in good working order.
• Report any damaged or malfunctioning equipment and facilitate repairs or replacements.

Customer Service:

• Interact with participants in a friendly and professional manner.
• Address participant inquiries and concerns and provide assistance as needed.
• Foster a positive and inclusive environment for all participants.

Lesson Planning:

• Develop lesson plans that align with participants' skill levels and goals.
• Create a variety of engaging activities to keep lessons interesting and challenging.

Record Keeping:

• Maintain accurate records of participant progress and attendance.
• Report any incidents, accidents, or hazardous situations and follow appropriate reporting procedures.

Team Collaboration:

• Work effectively as part of a team.
• Attend regular staff meetings and training sessions.
• Assist with any other tasks required within the department.

What are we looking for?

• High school diploma; or equivalent.
• Navigation License
• Experience in a guest service role
• Ability to work on feet for an extended period
• Ability to communicate effectively
• Someone who can lift, carry and position loads of at least 25lbs.
• Availability to work varied shifts to include, nights, weekends and holidays

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.