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Behavioral Health Receptionist information

What are the key skills and qualifications needed to thrive as a behavioral health receptionist?

To thrive as a Behavioral Health Receptionist, you need strong organizational skills, attention to detail, and familiarity with medical office procedures, often supported by a high school diploma or equivalent. Proficiency with scheduling software, electronic health records (EHR) systems, and multi-line phone systems is typically required. Outstanding interpersonal communication, discretion, and empathy help you effectively support patients in sensitive situations. These skills ensure smooth office operations, safeguard patient confidentiality, and create a welcoming environment for individuals seeking behavioral health services.

What is a behavioral health receptionist?

Behavioral Health Receptionists are administrative professionals who work in mental health clinics, counseling centers, or psychiatric offices. They are responsible for greeting clients, scheduling appointments, answering phone calls, and managing patient records. These receptionists often handle sensitive information and must maintain confidentiality while providing a welcoming and supportive environment for clients seeking behavioral health services. Their role is essential in ensuring the smooth operation of the office and supporting both clients and clinicians.

What are some common challenges faced by behavioral health receptionists, and how can they be managed effectively?

Behavioral Health Receptionists often handle sensitive situations, such as clients experiencing emotional distress or mental health crises. One common challenge is maintaining a calm and compassionate demeanor while efficiently managing administrative tasks and a high volume of calls. Effective strategies include developing strong communication skills, setting clear boundaries, and collaborating closely with clinical staff to ensure clients receive timely support. Ongoing training in crisis intervention and mental health awareness can also help Receptionists navigate these challenges confidently.

What is the difference between Behavioral Health Receptionist vs Medical Office Receptionist?

AspectBehavioral Health ReceptionistMedical Office Receptionist
CredentialsHigh school diploma; certification in behavioral health preferredHigh school diploma; medical office certification optional
Work EnvironmentBehavioral health clinics, mental health facilitiesHospitals, clinics, outpatient medical offices
Job ResponsibilitiesScheduling mental health appointments, managing patient records, handling confidential behavioral health infoScheduling medical appointments, insurance verification, patient check-in/out

Both roles involve front-desk duties and patient interaction, but Behavioral Health Receptionists focus on mental health services and confidentiality, while Medical Office Receptionists handle general medical patient flow. The choice depends on the healthcare setting and specific certification requirements.

What are popular job titles related to Behavioral Health Receptionist jobs in Oregon? For Behavioral Health Receptionist jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Behavioral Health Receptionist jobs in Oregon look for? The top searched job categories for Behavioral Health Receptionist jobs in Oregon are:
Behavioral Health Receptionist jobs near you
Infographic showing various Behavioral Health Receptionist job openings in Oregon as of August 2026, with employment types broken down into 68% Full Time, and 32% Part Time. Highlights an 100% In-person job distribution.

Medical Receptionist - Relief

Yakima Valley Farm Workers Clinic

Hermiston, OR • On-site

$18.35 - $22.48/hr

Part-time

Re-posted 11 days ago

Yakima Valley Farm Workers Clinic rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Job Brief
Medical Receptionist - ReliefHermiston, OR
Employment duration:
Part time
Exempt Status:
Non-exempt
Offer Relocation?:
No
ID:
15448
Join our team as a Relief Medical Receptionist at Mirasol Family Health Center in Hermiston, OR.
This is a Relief (on-call) position utilized as needed with no guarantee of hours.
Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.
Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew" for a glimpse into our dedication to our communities, health, and families.
What We Offer
  • $18.35-$22.48/hour DOE with the ability to go higher for highly experienced candidates
  • Additional pay for bilingual skills, paid on hours worked

What You'll Do:
  • Handle phone calls, greet patients, manage logs, and provide translation services
  • Collect patient data and maintain records
  • Schedule appointments, verify insurance, assist with billing, and respond to patient inquiries
  • Maintain cash box and complete other assigned tasks

Qualifications:
  • High School Diploma or General Education Diploma (GED)
  • One year's experience as a receptionist in a clinic is preferred
  • Bilingual (English/Spanish) required at a level 9
  • Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
  • Ability to professionally interact with patients, Providers, and staff
  • Ability to deliver outstanding customer service
  • Basic knowledge of medical terminology & healthcare billing insurance is desired
  • Basic proficiency in Microsoft Outlook, Word, and Excel

Our Mission Statement
"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."
Our mission celebrates inclusivity. We are committed to equal-opportunity employment.
Contact us at jobs@yvfwc.org to learn more about this opportunity!

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