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Behavioral Health Phone Intake Coordinator Jobs in Riverside, CA

Care Partners

Intake Specialist

Irvine, CA

$24 - $29/hr

Work alongside healthcare professionals who mentor and support your career growth. * Open Doors ... Experience in intake coordination, case management, or a related role. * Exceptional interpersonal ...

Care Partners

Intake Specialist

Irvine, CA · On-site

Work alongside healthcare professionals who mentor and support your career growth. * Open Doors ... Experience in intake coordination, case management, or a related role. * Exceptional interpersonal ...

The Behavior Lab

Intake Manager

Yucaipa, CA · On-site

At The Behavior Lab, we believe the family experience begins long before a child's first therapy ... From the first phone call to the first day of services, our Intake Team plays an important role in ...

The Behavior Lab

Intake Manager

Yucaipa, CA · On-site

At The Behavior Lab, we believe the family experience begins long before a child's first therapy ... From the first phone call to the first day of services, our Intake Team plays an important role in ...

The Behavior Lab

Intake Manager

Yucaipa, CA · On-site

$25/hr

At The Behavior Lab, we believe the family experience begins long before a child's first therapy ... From the first phone call to the first day of services, our Intake Team plays an important role in ...

The Behavior Lab

Intake Manager

Yucaipa, CA · On-site

At The Behavior Lab, we believe the family experience begins long before a child's first therapy ... From the first phone call to the first day of services, our Intake Team plays an important role in ...

Care Partners

Intake Specialist

Irvine, CA · On-site

$24 - $29/hr

Work alongside healthcare professionals who mentor and support your career growth. * Open Doors ... Experience in intake coordination, case management, or a related role. * Exceptional interpersonal ...

The Behavior Lab

Intake Manager

Yucaipa, CA · On-site

$70 - $90/hr

... The Behavior Lab, we believe the family experience begins long before a child's first therapy ... From the first phone call to the first day of services, our Intake Team plays an important role in ...

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All JobsBehavioral Health Phone Intake JobsBehavioral Health Phone Intake Coordinator JobsBehavioral Health Phone Intake Coordinator Jobs in Riverside, CA

Behavioral Health Phone Intake Coordinator information

See Riverside, CA salary details

$32.3K

$46.3K

$87.1K

How much do behavioral health phone intake coordinator jobs pay per year?

As of Sep 6, 2026, the average yearly pay for behavioral health phone intake coordinator in Riverside, CA is $46,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $44,900.00 per year, depending on experience, location, and employer.

What is a behavioral health phone intake coordinator?

A Behavioral Health Phone Intake Coordinator is responsible for handling inbound calls from individuals seeking mental health or substance abuse services. They assess patients' needs, gather necessary information, and assist with scheduling or referrals to appropriate providers. This role requires strong communication and organizational skills to support individuals in accessing timely care. Additionally, they may verify insurance coverage and provide general information about available services. Their goal is to facilitate a smooth intake process and ensure callers receive the assistance they need.

What are the primary responsibilities of a behavioral health phone intake coordinator on a daily basis?

As a Behavioral Health Phone Intake Coordinator, your main responsibilities include answering incoming calls from patients or referrals, conducting preliminary assessments, collecting demographic and clinical information, and coordinating the scheduling of initial appointments. You will also enter and maintain accurate records in electronic health systems and communicate closely with clinical staff to ensure clients are matched to appropriate services. This role is typically part of a collaborative environment where you serve as a key point of contact for new clients, helping navigate them into care smoothly. You'll find that strong organizational skills and the ability to stay calm under pressure are essential for handling the varied needs and urgent requests that often arise in behavioral health intake.

What are the key skills and qualifications needed to thrive as a behavioral health phone intake coordinator?

To thrive as a Behavioral Health Phone Intake Coordinator, you need knowledge of behavioral health practices, strong organizational abilities, and experience in patient intake or healthcare administration, often supported by a relevant associate's or bachelor's degree. Familiarity with electronic health record (EHR) systems, patient intake software, and possibly HIPAA certification is typically required. Excellent communication, active listening, and empathy are crucial soft skills that help in supporting patients during initial contact and collaborating with clinical teams. These skills and qualifications ensure accurate triage, compassionate service, and efficient coordination in a fast-paced behavioral health setting.

What job categories do people searching Behavioral Health Phone Intake Coordinator jobs in Riverside, CA look for?

The top searched job categories for Behavioral Health Phone Intake Coordinator jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Behavioral Health Phone Intake Coordinator jobs?

Cities near Riverside, CA with the most Behavioral Health Phone Intake Coordinator job openings:

Behavioral Health Phone Intake Coordinator jobs near you
Infographic showing various Behavioral Health Phone Intake Coordinator job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,318 per year, or $22.3 per hour.

Behavioral Health Clinician

St Johns Community Health

San Bernardino, CA • On-site

$73K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

The Behavioral Health Clinician is a primarily field-based position that provides integrated behavioral health services through intensive street outreach to individuals experiencing mental health conditions, substance use disorders, homelessness, justice involvement, and other complex psychosocial needs. The clinician actively engages hard-to-reach and underserved populations in the community, builds trusting relationships, conducts behavioral health assessments, provides crisis intervention, individual and group counseling, and develops person-centered treatment plans that promote recovery, improve health outcomes, and reduce barriers to stability.

Working as part of a multidisciplinary team, the Behavioral Health Clinician collaborates with medical providers, case managers, peer staff, and community partners to connect participants with behavioral health, substance use treatment, housing, and other supportive services. The clinician maintains timely and accurate clinical documentation, participates in interdisciplinary care planning, and delivers trauma-informed, evidence-based services that support participant engagement, continuity of care, and long-term stability.

Benefits: 

  • Free Medical, Dental & Vision
  • 13 Paid Holidays + PTO
  • 403 (B) retirement match
  • Life insurance, EAP
  • Tuition Reimbursement
  • SEIU Union
  • Flexible Spending Account
  • Continued workforce development & training
  • Succession plans, growth within

Required Skills/Qualifications:

Education & Experience

  • Master's Degree in Social Work, Marriage and Family Therapy, or Professional Clinical Counseling
  • Minimum of three (3) years of experience in a community mental health or integrated care setting
  • Experience working with multi-ethnic and underserved communities
  • Experience in a Managed Care or FQHC setting (preferred)
  • Bilingual in Spanish and English (preferred)

Licensure

Candidates must hold one of the following active California credentials:

  • LCSW – Licensed Clinical Social Worker
  • ACSW – Associate Clinical Social Worker
  • LMFT – Licensed Marriage and Family Therapist
  • AMFT – Associate Marriage and Family Therapist

All associate-level clinicians must be registered with the California Board of Behavioral Sciences (BBS) and actively working toward full licensure under approved supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs a combination, but not necessarily all, of the following duties:

Clinical patient care 

  • Deliver brief, solution-focused individual and group therapy within an integrated behavioral health model, typically ranging from 6 to 12 sessions. 
  • Conduct behavioral health assessments, screenings, and mental health evaluations in collaboration with primary care providers.
  • Triage urgent and routine referrals from medical providers and program staff. 
  • Develop client-centered treatment plans that align with the brief intervention model. 
  • Consult with medical providers on psychosocial factors influencing patient health and medical visits.
  • Coordinate linkage to case management, specialty mental health, emergency services, insurance resources, and community referrals as appropriate. 
  • Collaborate with primary care, psychiatry, prescribing physicians, and program staff to ensure continuity of care.
  • Engage in regular case conferencing with interdisciplinary team members.
  • Conduct intensive, field-based street outreach to engage hard-to-reach and underserved populations, build rapport with individuals experiencing behavioral health, substance use, homelessness, or justice-related challenges, and encourage participation in treatment and supportive services through trauma-informed, person-centered engagement.
  • Respond to community referrals and field-based behavioral health crises by collaborating with community organizations, outreach teams, first responders, and other partners to assess needs, provide crisis intervention, de-escalation, and facilitate timely linkage to appropriate behavioral health, medical, and social services.

Communication and support 

  • Provide timely feedback to medical providers and program staff on referred patients. 
  • Prepare case presentations for the multidisciplinary team as needed.
  • Participate in IBH clinical, staff, and organizational meetings as assigned.
  • Engage in scheduled clinical and administrative supervision sessions.
  • Provides case conferencing support to case managers and multidisciplinary teams to ensure alignment with patient care plans, treatment goals, and service coordination efforts.

Administrative 

  • Maintain active licensure or registration in good standing with the California BBS.
  • Complete all Electronic Health Record (EHR) documentation accurately and in a timely manner, including visit notes, billing, and prior authorizations.
  • Meet or exceed productivity and documentation standards. 
  • Adhere to scheduling requirements across assigned clinic locations. 
  • Support program evaluation, data collection, and reporting activities as needed.
  • Completes all reporting requirements in a timely manner, in accordance with established schedules and as needed.

St. John’s Community Health is an Equal Employment Opportunity employer.