Behavioral Health Phone Intake Coordinator Jobs in Riverside, CA

Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Peer Intake Navigator is responsible for providing intake services to newly referred AES Guests. The Peer Intake Navigator will facilitate a warm Welcome to AES, will verify referral information from referring agency, provide a AES site tour to guest, will conduct an intake and assessment with new guest, will review site guidelines and expectations for living at AES and will provide an on-site services overview with the guest. Peer Intake Navigator will ensure data accuracy and enter intake information and documentation into internal guest database and HMIS (Homeless Management Information System). The Peer Intake Navigator will be supervised and work closely with the Program Supervisor and Program Lead to ensure the move in of new guests is a seamless transition from homelessness to emergency shelter at AES.

Essential Functions

• Will be the first point of contact for new guest referrals or inquiries about referrals.
• Will conduct phone screening with referring agencies.
• Will cross reference indefinite exit list.
• Will schedule intake date and time
• Will review referral information.
• Will be first point of contact upon arrival on-site.
• Will be responsible for placing new guest's items in bug zapper.
• Will provide a warm welcome and site tour.
• Will create a safe and inviting space for guest to engage in the intake process: review program guidelines & expectations, obtain Release of Information (ROI) for agencies guest is linked to, conduct homelessness assessment, go over Occupancy Agreement, review AES information for living in communal space: shower, bathrooms, laundry, meals, shuttle times, mail, bikes, pets, vehicles, couples dorms, programming services.
• Will assist guest with acquiring guest ID and move in kits: hygiene and linen.
• Will show guest bed assignment.
• Will conduct New Resident Orientations.
• Will maintain intake tracking system to ensure it is current.

Miscellaneous Duties

• Participate in AES "all" staff meetings.
• Participate in Programs team meetings, case conferencing, and operations huddles as needed.
• Participate in professional development trainings.
• Participate in Homeless Service staff meetings and trainings.
• Participate in Social Service and Community meetings such as CES weekly match meetings.
• Maintain a positive working relationship with all TSA staff and external community partners.
• Perform other duties as directed.

Recommended Core Competencies

Analytical - Synthesize complex or diverse information; conduct research, draw conclusions, and report outcomes; Develop workflow policies and procedures.

Strategic Thinking - Develop strategies to achieve organizational goals; adapt strategy to address constant change and conditions.

Problem Solving - Identify & resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.

Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.

Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.

Teamwork - Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

PAY RATE: $20-$22.00/hr.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 40 lbs.

Minimum Qualifications

• AA, BA, or equivalent degree (preferred).
• 2 years of HMIS experience (preferred).
• Excellent interpersonal and professional communication skills to deal with residents, co-workers/volunteers, management, and community members.
• Must be in good physical health and mental health capable of meeting position demands.

Skills, Knowledge & Abilities

• Driving Test and clean MVR check.
• Bilingual/Bi-literate English/Spanish preferred.
• Must have ability to communicate effectively and remain positively engaged with co-workers, community members, and residents.
• Able to function in a fast-paced, frequently changing environment and be adaptable.
• Ability to work under pressure and handle multiple tasks with minimal supervision.
• The ability to relate positively and effectively with individuals in crisis.
• Must have flexible availability.
• Must possess effective time management skills.
• Must be able to prioritize intakes and meet expectations.
• Must model professionalism and time management skills.
• Excellent verbal and written communication skills.
• Computer literate; effectively use computerized database for resident file management, with basic skills in Microsoft Office: Microsoft Word, PowerPoint, Excel, and Outlook email.
• Ability to type 45 WPM.

Qualifications
Experience Computer literate; effectively use computerized database for resident file management, with basic skills in Microsoft Office: Microsoft Word, PowerPoint, Excel, and Outlook email. (preferred)
2 years of HMIS experience (preferred). (preferred)
AA, BA, or equivalent degree (preferred). (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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