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Behavioral Health Associate Jobs in Worcester, MA

Observes and supervises Home Health Aide & LPN to evaluate performance and quality of care ... associate's degree with two years related work experience * Has passed the National Council ...

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Behavioral Health Associate information

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$13

$26

$40

How much do behavioral health associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for behavioral health associate in Worcester, MA is $26.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $32.16 per hour, depending on experience, location, and employer.

What is a behavioral health associate?

Behavioral Health Associates are professionals who support individuals experiencing mental health or substance use challenges. They typically work in hospitals, residential treatment centers, or outpatient facilities, helping patients with daily activities, monitoring their well-being, and assisting with therapeutic interventions under the supervision of licensed clinicians. Their role is crucial in creating a safe and supportive environment, encouraging patients’ participation in treatment, and communicating observations to the healthcare team. Behavioral Health Associates may also help with crisis intervention and de-escalation, ensuring that patients receive compassionate and effective care.

What are the key skills and qualifications needed to thrive as a behavioral health associate, and why are they important?

To thrive as a Behavioral Health Associate, you need a background in psychology or a related field, knowledge of mental health disorders, and often a relevant certification such as Certified Behavioral Health Technician (CBHT). Familiarity with electronic health records (EHR), crisis intervention techniques, and de-escalation tools is typically required. Compassion, patience, and strong interpersonal communication skills help you effectively support patients and collaborate with healthcare teams. These skills ensure the safety, well-being, and recovery of patients in behavioral health settings.

What are some common challenges behavioral health associates face during their shifts, and how can they effectively manage them?

Behavioral Health Associates often encounter challenging situations such as managing patients in crisis, de-escalating tense interactions, and maintaining safety in a dynamic environment. It is vital to stay calm under pressure, use therapeutic communication techniques, and follow established protocols to ensure both patient and staff safety. Regular team debriefings, ongoing training, and support from colleagues and supervisors also help associates process difficult experiences and maintain their own well-being.

What are the most commonly searched types of Behavioral Health jobs in Worcester, MA?

The most popular types of Behavioral Health jobs in Worcester, MA are:

What are popular job titles related to Behavioral Health Associate jobs in Worcester, MA?

For Behavioral Health Associate jobs in Worcester, MA, the most frequently searched job titles are:

What cities near Worcester, MA are hiring for Behavioral Health Associate jobs?

Cities near Worcester, MA with the most Behavioral Health Associate job openings:

Infographic showing various Behavioral Health Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,135 per year, or $26 per hour.

Counselor Case Manager- CSS

Behavioral Health Network, Inc.

Worcester, MA • On-site

$21.50 - $24.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago


Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Counselor/Case Manager to join our Clinical Stabilization Services (CSS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.
What We Offer:
  • Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
  • Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
  • Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
  • Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
  • Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
  • Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:
  • Provide direct counseling, case management, and recovery support to individuals receiving structured residential treatment within Clinical Stabilization Services (CSS).
  • Manage an assigned caseload, meet with individuals at the frequency required by their level of care, and build therapeutic relationships that promote stabilization, recovery, and independence.
  • Complete admission and discharge documentation and develop individualized assessments, treatment plans, safety plans, relapse-prevention strategies, and related service documentation with individuals and the treatment team.
  • Coordinate continuing-care and discharge planning, connecting individuals with outpatient treatment, medication services, recovery supports, housing, healthcare, benefits, and other community resources.
  • Facilitate psychoeducational, recovery-focused, and family groups and document participation, progress, and services accurately in the electronic health record.
  • Participate in multidisciplinary treatment-team meetings and collaborate with clinical, nursing, recovery-support, and program leadership to ensure integrated, high-quality care.
  • Monitor program activities and support individuals in following treatment and safety expectations through respectful, trauma-informed, person-centered approaches.
  • Respond appropriately to critical incidents, behavioral or medical concerns, and emergencies; use on-call support when needed and promptly report safety or environmental concerns.
  • Maintain complete, accurate, and timely electronic health records, incident reports, transportation requests, and other required program documentation.
  • Protect confidentiality under HIPAA and 42 CFR Part 2, follow licensing and funding requirements, complete required training and supervision, support transportation as needed, and perform other assigned duties.

Who You Are:
  • High school diploma or GED required; associate degree or higher preferred.
  • At least one to three years of experience working in a substance-use treatment environment required.
  • Knowledge of substance-use disorders, withdrawal and stabilization needs, recovery-oriented care, case management, treatment planning, relapse-prevention support, and community resources.
  • Commitment to empowerment, personal growth, human rights, dignity, safety, and community integration for individuals served.
  • Two years of sustained recovery preferred for candidates drawing on personal recovery experience.
  • Strong interpersonal, group-facilitation, verbal, and written communication skills, including the ability to respond professionally during stressful and high-acuity situations.
  • Strong organization, time-management, documentation, and follow-through skills, with the ability to manage multiple priorities and urgent needs.
  • Familiarity with internet, email, word-processing, agency communication, and electronic health record systems.
  • Valid driver's license required, along with the ability to complete required driving training and support transportation when assigned.
  • Ability to work the assigned essential-staff schedule in a 24-hour residential program and meet the physical requirements of the role, including lifting or carrying up to 25 pounds, with or without reasonable accommodation.

We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.
Pay Range: $21.50-$24.50
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.