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Barclays Center Jobs (NOW HIRING)

ASM Global

Guest Services Supervisor

Brooklyn, NY · On-site

$25/hr

At Barclays Center, we're more than just a venue - we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and ...

ASM Global

Broadcast Engineer

Brooklyn, NY · On-site

$30/hr

At Barclays Center, we're more than just a venue - we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and ...

ASM Global

Chief Electrician

New York, NY

$59.75/hr

At Barclays Center, we're more than just a venue - we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and ...

ASM Global

Broadcast Engineer

New York, NY

$30/hr

At Barclays Center,we'remore than just a venue -we'rea dynamic community driven by a shared passion for creating unforgettable live experiences.We'rededicated to nurturing our team members and ...

ASM Global

Guest Services Supervisor

New York, NY

$25/hr

At Barclays Center, we're more than just a venue - we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and ...

ASM Global

Chief Electrician

Brooklyn, NY · On-site

$59.75/hr

At Barclays Center, we're more than just a venue - we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and ...

ASM Global

Human Resources Generalist

New York, NY

$82K/yr

At Barclays Center, every unforgettable fan experience begins with an exceptional team. As a Human Resources Generalist, you'll play a key role in attracting, developing, and supporting the talented ...

ASM Global

Human Resources Generalist

Brooklyn, NY · On-site

$82K/yr

At Barclays Center, every unforgettable fan experience begins with an exceptional team. As a Human Resources Generalist, you'll play a key role in attracting, developing, and supporting the talented ...

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Barclays Center information

What is Barclays Center?

Barclays Center is a multi-purpose indoor arena located in Brooklyn, New York. It is best known as the home of the NBA's Brooklyn Nets and the WNBA's New York Liberty. The venue also hosts concerts, entertainment events, and other sporting competitions throughout the year. Since opening in 2012, Barclays Center has become a major landmark in Brooklyn, attracting millions of visitors each year.

What is the difference between Barclays Center vs Event Coordinator?

AspectBarclays CenterEvent Coordinator
Required CredentialsHigh school diploma; experience in venue management or event planningHigh school diploma or higher; experience in event planning or logistics
Work EnvironmentLarge sports and entertainment venue, fast-paced, team-orientedVaried settings including venues, corporate events, and conferences
Employer & IndustrySports, entertainment, venue managementEvent planning, hospitality, entertainment

While Barclays Center is a specific venue requiring venue management skills, an Event Coordinator is a broader role involved in planning and executing events across various settings. Both roles require organizational skills and experience in event logistics, but Barclays Center focuses on managing a large entertainment venue, whereas Event Coordinators work in diverse environments.

What are the key skills and qualifications needed to thrive as a Barclays Center Event Coordinator, and why are they important?

To thrive as a Barclays Center Event Coordinator, you need strong organizational skills, attention to detail, and experience in event planning, typically with a degree in hospitality, business, or a related field. Familiarity with event management software, ticketing systems like Ticketmaster, and budgeting tools is commonly required. Exceptional communication, problem-solving, and customer service skills help ensure seamless coordination and positive guest experiences. These competencies are vital for orchestrating successful events and maintaining the reputation of a premier venue.

What are the typical responsibilities for event staff working at Barclays Center?

Event staff at Barclays Center are responsible for a range of duties, including assisting guests with seating, providing information about the venue, checking tickets, monitoring crowd safety, and ensuring a positive guest experience. Staff members often collaborate closely with security, concessions, and management teams to maintain smooth event operations. The work environment can be fast-paced, especially during major events, requiring strong communication and problem-solving skills. Flexibility is key, as shifts may occur during evenings, weekends, and holidays.
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Infographic showing various Barclays Center job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Guest Services Supervisor

Guest Services Supervisor

ASM Global

Brooklyn, NY • On-site

$25/hr

Part-time

Posted 9 days ago

ASM Global rating

6.6

Company rating: 6.6 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

117th of 218 rated facilities management

Job description

Position Title: Guest Services Supervisor
Department: Guest Services
Reports to: Guest Services Manager
FLSA Status: Non-Exempt / Part-Time Hourly
Union Code: Non-Union
Minimum Pay Rate: $25.00/hour
Maximum Pay Rate: $25.00/hour
Join Our Team at Barclays Center!
Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center!
At Barclays Center, we're more than just a venue - we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.
If you're someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime.
Our Company Values
We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values.
Key Attributes for Success
To excel in this role, candidates must possess a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and maintaining a positive atmosphere for our guests. Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center.
Genuine Passion for Service:
  • Desires to exceed guest expectations and create unforgettable experiences.
  • Enjoys demonstrating enthusiasm and dedication in providing exceptional service.
  • Wants to make every interaction memorable and positive.

Strong Teamwork Abilities:
  • Enjoys collaborating effectively with colleagues and partners.
  • Likes building and nurturing strong relationships within the team.
  • Values the importance of teamwork in achieving shared goals.
  • Enjoys handling unexpected challenges with flexibility and composure.
  • Wants to quickly adjust to changes in the environment to ensure guest satisfaction.
  • Thrives in dynamic and fast-paced work environments.

Effective Communication Skills:
  • Desires to listen attentively and respond empathetically to guests and colleagues.
  • Enjoys conveying information clearly, confidently, and with warmth.
  • Wants to communicate with clarity and precision to ensure understanding.

Guest-Centric Approach:
  • Values putting guests at the center of all actions and decisions.
  • Likes anticipating guest needs and consistently exceeding expectations.
  • Wants to create a welcoming and positive atmosphere for all guests.

Proactive Problem-Solving:
  • Desires to identify and resolve issues creatively and efficiently.
  • Enjoys handling guest concerns with empathy and professionalism, turning challenges into opportunities.
  • Likes taking initiative to address potential problems before they escalate.

Meticulous Attention to Detail:
  • Wants to pay close attention to details that contribute to guest satisfaction.
  • Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards.
  • Desires to take pride in delivering flawless experiences through meticulous attention to detail.

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do
  • Provide direction to foster and maintain a pleasant, friendly and professional demeanor with guests and staff at all times. Responsible for maintaining a fun, friendly, and safe environment in assigned sections.
  • Deploy staff for assigned events and posts. Assign appropriate rest/meal breaks, tasks, & elevator shifts.
  • Train staff in basic guest service skills. Actively monitor staff interactions with Barclays Center guests at all events to ensure high level of guest satisfaction and guest service.
  • Provide leadership and guidance to staff. Serve as mentor/coach to all Guest Services employees.
  • Administer appropriate performance reviews, counseling and disciplinary documentations as needed to ensure compliance of Barclays Center company/department policies in accordance with the Union contract.
  • Effectively escalated employee issues to Guest Services Managers. Work with department managers and Human Resources to resolve employee issues in a timely manner.
  • Assist in providing the basics of service tasks such as covering elevators shifts, providing wheelchair escorts, monitoring an aisle, taking tickets, directing guests, and tending to any and all guests' needs.
  • Maintain a positive working relationship with all departments within the building (i.e. Security, Levy, Event Production) to ensure that all needs of our guests are met.
  • Ensure that all equipment is checked out appropriately, properly utilized by staff, and checked back in.
  • Work with Security to ensure that all suites are empty of guests and lost items at the conclusion of every event.
  • Establish standards to deliver excellent customer service skills and positive attitude when interacting with guests, vendors, & employees.
  • Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers.
  • Effectively and calmly interact with angry or emotional guests and employees.
  • Always follow all operating policies and procedures and follow safety guidelines.

CANDIDATE PROFILE: Who You Are
  • A minimum of 2 years of related work experience; preferably 1 year in the sports and entertainment field.
  • 2 years experience leading teams.
  • Reliable, punctual, and regular in attendance with good communication skills.
  • Must have reliable transportation to and from Barclays Center for scheduled shifts. Parking will not be provided.
  • Must have the ability to read, write and understand English in a working environment.
  • Friendly, outgoing personality.
  • Must be proficient with Microsoft Word, Excel, Outlook and ABI.
  • Must maintain a neat, well-groomed appearance that conveys professionalism at all times.
  • No visible tattoos or facial piercings.
  • Must be available to work at least five (5) evening events per week; including all events on Fridays, Saturdays and Sundays. Holidays may also be included.
  • Maintain company confidentiality.
  • Employees may be assigned to work positions located outside.
  • Walking & standing occurs 90% of the time (4-6 hours per shift).
  • Ability to lift 50 or more pounds
  • Ability to push/pull up to 200 pounds.
  • Expect to work 2-4 hours per shift in confined area working as Elevator Operator
  • Employees may be scheduled to work until 12:00am or later

KEY COMPETENCIES: Skills You Possess
  • Ability to take direction well and work well with others.
  • Have exceptional guest and client service capabilities.
  • Able to work well with different personalities in a fast-paced environment and constant deadlines.
  • Able to handle highly sensitive and confidential information.
  • Have exceptional interpersonal and telephone skills.
  • Able to work evenings and weekends.
  • Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.
  • Ability to memorize, recollect, and quickly retrieve relevant information.

ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.

What ASM Global employees say

Pay

Benefits

Hours and flexibility

Workplace

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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