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Banking Customer Service Associate Jobs (NOW HIRING)

TEKsystems

Banking Customer Service

Green Bay, WI · On-site

$46K - $54K/yr

Educate members on loan products, insurance options, digital banking services, and other financial ... Minimum 1 year of sales and customer service experience. * Strong communication, relationship ...

Bank of Luxemburg

Customer Service Associate

Algoma, WI · On-site

$16.75 - $19.42/hr

Customer Service Associate Algoma - Algoma, WI 54201 Overview Salary Range $16.75 - $19.42 Hourly Description Bank of Luxemburg is proud to be a 2025 & 2026 Top Workplace, recognized for our ...

Chesapeake Bank

Customer Service Associate

Mathews, VA · On-site

$35K - $52K/yr

Chesapeake Bank- Join Our Team as a Customer Service Associate! Salary Range: $35,300 - $52,000 Are you a people person with a passion for helping others? Do you thrive in environments where your ...

Chesapeake Bank

Customer Service Associate

Mathews, VA · On-site

$35K - $52K/yr

Chesapeake Bank- Join Our Team as a Customer Service Associate! Salary Range: $35,300 - $52,000 Are you a people person with a passion for helping others? Do you thrive in environments where your ...

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Banking Customer Service Associate information

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How much do banking customer service associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for banking customer service associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Banking Customer Service Associate vs Teller?

AspectBanking Customer Service AssociateTeller
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; cash handling experience
Work EnvironmentBank branches, call centers, online supportBank branches, face-to-face with customers
Primary ResponsibilitiesAssisting customers with account inquiries, resolving issues, providing product infoProcessing deposits, withdrawals, cash handling, balancing cash drawer

While both roles serve banking customers, a Banking Customer Service Associate focuses on customer support and account assistance, often in call centers or branch support, whereas a Teller handles cash transactions directly at the branch. Both roles require strong communication skills and banking knowledge, but Tellers are more involved with cash handling and transaction processing.

Is a banking customer service associate a stressful job?

A banking customer service associate role can be stressful due to handling customer complaints, managing multiple tasks, and meeting performance targets. The job often requires strong communication skills, attention to detail, and the ability to work under pressure in a fast-paced environment.

What is a banking customer service associate in a bank?

A banking customer service associate is a professional who assists customers with their banking needs, such as account inquiries, transactions, and problem resolution. They often work at bank branches, use banking software, and require good communication and customer service skills.

What cities are hiring for Banking Customer Service Associate jobs?

Cities with the most Banking Customer Service Associate job openings:

What states have the most Banking Customer Service Associate jobs?

States with the most job openings for Banking Customer Service Associate jobs include:

What are popular job titles related to Banking Customer Service Associate jobs?

For Banking Customer Service Associate jobs, the most frequently searched job titles are:

Banking Customer Service Representative

Jacksonville, FL • On-site

WorkPath Partners
See more jobs at WorkPath Partnersexternal

$14.75 - $20.25/hr

Other

Re-posted 6 days ago

Job description

Banking Customer Service Representative

This position is located onsite in Jacksonville, FL with varying shift availability. As a Banking Customer Service Representative, you will work in an inbound contact center providing exceptional service to our clients or branch office partners regarding their banking accounts. CSR's must handle all scenarios within the bank's policies and procedures. The expectation of a CSR is to be actively engaged in a conversation with our client or internal partner while accurately processing through various systems in a timely and efficient manner. Associates must be able to think critically to determine the best course of action to solve the issue at hand.

Key Responsibilities include:

  • Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
  • Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
  • Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
  • Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
  • Display passion, commitment and deliver an experience that improves our customers' financial lives

Required Skills:

  • Must possess the skills to navigate between multiple screens and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
  • Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint
  • Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
  • Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
  • Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
  • Positive attitude that embraces coaching as an opportunity to improvement in current role
  • Ability to handle confidential matters and sensitive information in a responsible manner

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